Web enquiries are just part of the marketing mix along with YP, repeats and referrals and, amazingly, a steady stream of enquireis from my free, one-line entry in Thompsons.
The fact that enquirers can send the same email to multiple cc firms without too much trouble-and which is far easier than telephoning multiple companies (usually during working hours) means that there is far more price shopping.
So yes I have far fewer clients who take me up having sent an email, but I'm expecting that. Those who ring me having seen the website I get a better conversion rate but not quite as good as those who have rung me having read either YP or Thompsons. Conversion rate obviously increases again when it is a referral.
Having reviewed my stats I've done at least one
job a day on average which has come from my web site albeit I was looking back at my busiest 4 months of the year.
Perhaps because it seems to work I've never really bothered about the SEO, stats, visitors thing. Perhaps I should and get even more work.
By far the biggest part of my marketing effort goes into telephoning my top 20% of clients on a regular, agreed basis to tell them that's it's time I came and cleaned their carpet(s) again.
Shaun, Clinton; I can't possibly imagine who you may have been talking about

Rog