[formb]

Any one put one out when a customer cancels their window cleaning service? 

[DaveG]

Very good Stan!

[formb]

[steven ainger]

would these be formA customers, if they cancel 

[formb]

Anyone with a serious reply

[Paul Coleman]

Any one put one out when someone cancels?

I just thank them for their past custom and say that it is no longer viable for me to continue providing them with the service.
I deliberately keep it neutral as it avoids the blame game.
Also, most people will assume that lack of viability means that you are unable to make money from the job.  It can mean other things though - such as just being "impractical".

[Johnny B]

Do you mean if a customer cancels or if you cancel them?

In the former case I don't use a letter. Any that cancel me usually tell me to my face. I can then tell them that I am sorry to lose them, and thank them for their custom. Keeping it pleasant may open the opportunity to get them back in the future if that is what you want.

In the latter case it seems polite and more professional to write and tell them you can no longer do their windows for them, and give the reason(s) why.

John.   

[Paul Coleman]

Do you mean if a customer cancels or if you cancel them?

In the former case I don't use a letter. Any that cancel me usually tell me to my face. I can then tell them that I am sorry to lose them, and thank them for their custom. Keeping it pleasant may open the opportunity to get them back in the future if that is what you want.

In the latter case it seems polite and more professional to write and tell them you can no longer do their windows for them, and give the reason(s) why.

John.   

It may seem more polite to tell them the reason(s) why - but would it still seem polite if you told them the REAL truth?  .
That's why I generally keep it neutral.
With some customers I have used the "unviable" word because to tell them the real reason would sound very rude.  Honest - but rude.
Don't get me wrong.  It's pretty rare I get a bad customer these days because I filter them out a lot more quickly than I used to.  Most of the ones I have now are fine and a few of them are real gems.

[Johnny B]

I see your point Paul. Maybe I should have used the word 'tactful'.

Whenever I have written to customers that I have had to cancel on, it's because I was actually taking too long to get back to them as I was too busy and couldn't keep up.

I did tell them this, so I was giving them the truth.

Any bad payers or messers don't get the courtesy of a letter. I bin them without telling them. Maybe that is impolite, but then I can't waste any more time on them than I already have, and they will know the reason in many cases anyway!

Like yourself, I have weeded out almost all of the messers, and I am now left with a generally excellent clientele.

John.   

[formb]

Sorry,  should have made that clearer. I've changed it now.

90% of my customers are not in when we clean them and we leave an envelope for payment, so cancellations tend not to be face to face, I have written    a letter to post out to them.

Just wandered if anyone else does the same.

[formb]

NAME
ADDRESS
TOWN
POSTCODE
Account No:

Dear Mrs

I am sorry to hear that you have decided that after ENTER DURATION you wish to cancel our service.

I hope that there was no aspect of the service that you found unsatisfactory. If there was something that you feel we could have done better please help us to improve our service by filling out the questionnaire below and returning it in the SAE supplied.

Do you think our service was reliable?                   Y/N
Were your windows cleaned to an acceptable standard?            Y/N
Do you think our service is reasonably priced?               Y/N
Were our staff always well presented and friendly?            Y/N
Is there any way that we could have improved our service to you?      Y/N
(please specify below)












If you were happy with our service but decided to cancel for another reason let me take this opportunity to thank you for your custom and leave the door open for you to recommence our service at any time.