[Denise l]

I use an external back up service that you can purchase from Barclays Bank. Costs about £11 a month. Data is backed up to a main server in London so if you ever lose your data you can retrieve it. It does it automatically every day so I dont evn have to think about it. Good buy!

Denise

[Neil Gornall]

http://www.dropbox.com/  Simple to use, FREE, and easy to recover from anywhere in the world. You can backup EVERY file connected to your business.

I feel really sorry for you Ronnie, but even my 12 year old daughter knows the importance of a back up, I struggle to understand anyone having that kind of data un-protected.

I hope you manage to recover most of your lost details, I doubt your customers will be rushing to tell you they owe you though.

[Roy Harding]

What email system were you using outlook express or on-line?

Roy

[Gav Camm lammy 283]

omfg ronnie surely yr contract stuff
pay you via invoice or bacs etc
yr domestic you will just have to
go around it most people r honest
if they didnt pay or if you invoice em all double
those who paid will say so 
i know this aint much help

[ronnie paton]

What email system were you using outlook express or on-line?

Roy

Roy i used both yahoo and windows mail.

[Paul Coleman]

Sorry to hear of your problems Ronnie.
Not much good now but for future reference I find www.humyo.com OK.  Free as well.  Also, I back up to an external hard drive which could easily be removed if I was going away.  Not much good if burgled at other times of course but at least there is humyo to fall back on in an emergency.

[darren clarke]

do u think it might of been one of your competors?

[ronnie paton]

nah been doing enquiries and think iv seen laptop for sale told police yesterday at 8pm guess what still no visit. gave them more intersting info with reagrds to van seen flying off at 330 am this morning with doors open in some kind of rush but still not followed this through.

i think i need to make a real complaint even go to the papers(local)

[Steve CM]

nah been doing enquiries and think iv seen laptop for sale told police yesterday at 8pm guess what still no visit. gave them more intersting info with reagrds to van seen flying off at 330 am this morning with doors open in some kind of rush but still not followed this through.

i think i need to make a real complaint even go to the papers(local)

ronnie. it sounds like your trail of events is similar to mine. if you fancy belling me for a chat i can run through what and how things worked on mine. there has been arrests for mine but thats all i can say on a public forum at the mo until charges have been done

[ronnie paton]

found some data from feb 09 this is still missing loads and doesnt help with debts.

i found this has it was info i had sent to Ian, so some one may be able to help me.

if i send the database to ian or brad which i did about 2 months ago will this be kept on email server or anywere?

[Clive McDonald]

Start a new thread, see if you can get there attention.

[dai]

Ronnie mate, assuming the worst and all data is lost you have to start somewhere right?
First you need to compile a list of clients as best as you can.
Your bank statements is as good a place to start as any. You will have a good idea when the job was last done, check out on your statements any payment received.
I don't know if your bank can help with names on cheques received, but you could try, they will probably charge of course.

I do log any cheques or online payments in a book that I carry with me on the round.
This helps out if there is any dispute about payment either by cheque or online.

cash payment is a difficult one, if your anything like me you will have entered these on paper, book or round card at the time of payment, but if you only record these on your laptop in the van, O.M.G.

Ron, you have been in the game long enough to know that many people will try and pull a stroke if they think they can get away with it.
You need to sit down with your staff and get your memories into gear.
If you go through the list as you do the round, try and remember if they paid or not. Some if not most payments will be remembered.
If you can't remember right now, it may well come back to you when you are next doing that job.
If your not sure, bill them for last time too, they will soon tell you if you are wrong.
You can then apologise  and explain what's happened.

I have slipped up in the past through talking too much, and forgetting to mark my round card as paid or out. Next time round I ask,"did I miss you last time"? as I fumble in my pocket for the round card. If they didn't pay they usually say yes, before they are confronted with the recorded non payment.
If they say "no I paid you", you can say "so you did" as you look at your round
card, "it's the one down the road I missed".
I hope this helps mate, but your round is massive compared to mine.
Good luck mate, I see you have offered a reward, I'm sure most of us will agree, the only reward we want is to see these bastads banged up.

[Roy Harding]

What email system were you using outlook express or on-line?

Roy

Roy i used both yahoo and windows mail.

If you sign in to yahoo mail using your pass word and user name your email should be there as they are held on their server and not on your pc.

Roy

[Central Window Cleaners]

is it not worth trying to buy the laptop if you have seen it for sale. Get a friend of family member to go buy it.

Surely it is work the few quid if you stand to loose £20k

One you may get the data back if they have not reloaded it  and two you then have the evidence to the theft as well

[ronnie paton]

central i tried this as soon as seen but they said it was sold, i even tried the other laptops that he had for sale but he said he didnt have any.

me thinks he knew i was on to him.

i would gladely pay 5 times what he was asking for it but hes obviuosly dodgey and didnt want to divulge is address

[Denise l]

Have you got a web address? If so you can access your emails from another computer using your web address then forward slash/ webmail Sign in usng your password.

[ronnie paton]

so denise i put my website address ie rcwcleaningservicesltd.co.uk/   then my password for my email login for ronnie@rcwcleaningservicesltd.co.uk

is this correct

[KLEENAWAY]

Ronnie iv had problems with police before with the wheel clamping business. What you need to do is get all the names and badge numbers from the police officers involved then ring your local police station and ask to speak to an inspector. If they dont want you to pass you through then ring 0161 872 5050 and see if you can get through that way. Once you speak to them tell them you arent happy and explain why. Tell them you are going to get intouch with the IPCC (Independent Police Complaints Commission). This normaly works if, it doesnt then i dont know pal. Good luck mate

Danny

[mikecam]

so denise i put my website address ie rcwcleaningservicesltd.co.uk/   then my password for my email login for ronnie@rcwcleaningservicesltd.co.uk

is this correct

Maybe not quite!! But as suggested above, if you log onto your yahoo mail through the web interface rather than using a client like live mail the you may find a copy in your sent items. Other than that if you do have a web interface for your rcwcleaningservices email address and you have sent it using that you may find a copy there?
 You've contacted Ian and Brad for a copy of course?

[ronnie paton]

ye mike asked ian and brad but nothing, iv checked on the web hosting site has my ronnie@rcw was on outlook and i thought they would be saved on the server but not much there for some reason.

checked my @yahoo but didnt use has much so only had feb 2009