[Ian101]

When this latest batch of low temps hit last week I relised not going to get all mine done in December so Saturday morning spend an hour hand delivering a simple "sorry no clean in December note" to about 60 houses all in same area.

Spoke to a few customers who understood no problem and even got a tenner tip off an old bloke who is normally a right PIA 

Result is I felt a little better as now got less pressure to get them all done ... ok loss of income but they were never going to get done anyways  ..... plus stops any moaners in January.

Maybe a little ott but sometimes pays to go the extra bit.

[drevitt]

good idea, wont have time to get round all of mine and im surprised i havent had a couple of my moaners on the phone saying "your late" or "can you come before christmas", ive only worked about 6-7 days this month, thank god its been a good year and theres enough of cash in the bank!

[Ian101]

cash in bank ... not me this year 

done a raid on the wedding fund though (no shooters involved  )

next year passing the missus a tenner a day ....  every day ... 5 days a week ... with the instructions not to give it back to me until mid December.

[DMG Window Cleaning]

Good idea Ian.

Most people have the sense to know why you havent got to them but someone always moans.

This is your first winter as a window cleaner so you are facing problems like this for the first time. I hope it doesnt become a regular thing because its a disaster for some cleaners.

Have you got a full round yet then Ian ?

Regards
Danny

[clearlyclean]

All the moaners get a bucket of water and throw it over their front windows,Free ice they will soon realize why you haven't been

[GB Window Cleaning]

i send texts and phone custards. saves printer ink and going out in the weather! plus i get 300 free texts a month on 02 network!

[DMG Window Cleaning]

i send texts and phone custards. saves printer ink and going out in the weather! plus i get 300 free texts a month on 02 network!

You on pay as you go or contract?

Im on o2 contract and get unlimited txts but PAYG get a genie sim card you have to top up £15 a month but get unlimited txts just dont let you missus know or you wont see your phone again

Danny

[Ian101]

This is your first winter as a window cleaner so you are facing problems like this for the first time. I hope it doesnt become a regular thing because its a disaster for some cleaners.

Have you got a full round yet then Ian ?

Regards
Danny

Yes Danny now got full round as bought a load of customers a month ago with van and system

Now basing business on half earnings in Dec and Jan as I really beleive that based on last 3 years winters were heading for this sort of weather every year --- if Im wrong then its a bonus ---

yup this is my first winter but defo wont be my last 

now I can understand why people on here say that winter does sort out the boys from the men lol

[Ian101]

All the moaners get a bucket of water and throw it over their front windows,Free ice they will soon realize why you haven't been

 

[GB Window Cleaning]

i send texts and phone custards. saves printer ink and going out in the weather! plus i get 300 free texts a month on 02 network!

You on pay as you go or contract?

Im on o2 contract and get unlimited txts but PAYG get a genie sim card you have to top up £15 a month but get unlimited txts just dont let you missus know or you wont see your phone again

Danny

Im on PAYG danny

[DMG Window Cleaning]

This is your first winter as a window cleaner so you are facing problems like this for the first time. I hope it doesnt become a regular thing because its a disaster for some cleaners.

Have you got a full round yet then Ian ?

Regards
Danny

Yes Danny now got full round as bought a load of customers a month ago with van and system

Now basing business on half earnings in Dec and Jan as I really beleive that based on last 3 years winters were heading for this sort of weather every year --- if Im wrong then its a bonus ---

yup this is my first winter but defo wont be my last 

now I can understand why people on here say that winter does sort out the boys from the men lol

My rounds are nearly full now but im planning on buying more work next year then getting a second van on the road. Ive also got a few leads for commercial work so im looking forward to 2011.

Hope thing go ok for you mate.

Best Wishes
Danny

[Dave Anderson]

Spent this year getting email address's....much easier...only a handful that either do not have or do not want to give it...this way I can contact them very quickly on en-mass..
 
Have also created a twitter account as an additional information stream...it's only used for cancellations, alterations etc...if people want to view it they can if not upto them.

There is a twitter application that will embed into a website so this will be used my new and revised website to keep customers informed. This way they do not need twitter but if they look on the site they can view a live twitter feed.

Keeping customers informed is key I have found whether you're at a train-station, airport or expecting expecting the window cleaner...if you know you are going to be late or a complete no show...customers will accept it in the main...If you tell them.

Ian101 I think that was a very smart move at least they know and they will in the main appreciate that you at least took the time and effort to keep them advised...just great customer service.

[bobplum]

This is your first winter as a window cleaner so you are facing problems like this for the first time. I hope it doesnt become a regular thing because its a disaster for some cleaners.

Have you got a full round yet then Ian ?

Regards
Danny

Yes Danny now got full round as bought a load of customers a month ago with van and system

Now basing business on half earnings in Dec and Jan as I really beleive that based on last 3 years winters were heading for this sort of weather every year --- if Im wrong then its a bonus ---

yup this is my first winter but defo wont be my last 

now I can understand why people on here say that winter does sort out the boys from the men lol

ian i have always belived this is a 10 month income related job,over 12 months you will possibly lose 8 weeks,weather,hols,sickness etc