[A & J Owen Window Cleaning]

yet another excuse today from a custie i really dow like so i knock the door hello mrs i am here to do winds oh not today alan it might snow its not snowing now i will leave it till it brightens up a bit who does she think she is anyway stupid cow RANT OVER

[Paul Coleman]

yet another excuse today from a custie i really dow like so i knock the door hello mrs i am here to do winds oh not today alan it might snow its not snowing now i will leave it till it brightens up a bit who does she think she is anyway stupid cow RANT OVER

So what action, if any, do you take in such a situation.
I know with me it depends a lot of the viability of the job, how the customer has been previously, whether I have other work in the immediate area - and a whole host of other things.

[A & J Owen Window Cleaning]

She's been OK before so she's now got a 'black mark' against her - which means she does something similar a couple more times she's gone AND she immediately goes on the replace list so if we find another one of similar value she goes

[tom2009]

I'd get shot. I know some say it's unproffesional to just drop them but  I just can't see how you can plot and plan a round if half the round mess you about because they feel like it. Issuing black marks and strikes might make you feel in control but I say just get shot and replace.

[A & J Owen Window Cleaning]

i dow mind if they say dont want them doin anymore i know where i stand then its just a fob off gets me goat mate you are right on that respect kick the fluckers into touch 

[Poles R Us]

i never knock at a custy i just turn up and do the job and move on to the next,
they pay up and thats it , i never go collecting , if they are not in they send cheque in post.

[A & J Owen Window Cleaning]

tend to do that meself lave them to post chq and i give em 2wks if not arrived collect

[tom2009]

tend to do that meself lave them to post chq and i give em 2wks if not arrived collect

I've got one knoob cheese who can't send a cheque, 'don't have one', can't pay online, 'computor says no', doesn't have cash, 'haven't been to the cash point today' (works from home). He's paid me in 50ps before and he's getting dropped when I've got the last lot of money in.

[mileslake]

She said "After the second clean. You make the windows too clean. Three birds have flown into them.. I'm better off with them dirty" ........She's a dirty cow,  her husband was the one who engaged me. ( She is a tight bugger)

Also had a 95 yr old,  very rich , woman who love spiders, after 2 cleans sacked me because I destroyed all the webs. She said I was REALLY good but loved her spiders, so would try and get a trad cleaner as they do a poor job, but leave her spiders in place.

[Mike #1]

snow still on ground and icy last week cleaned 2 front bedroom windows, custy comes out and says dont bother , i have already started i said , he said its not worth it weather is not very good , So i said i still have bills to pay so i charged him for work done but noticed the dining room window at the back was covered in bird muck , No doubt when i am back in his street he will coming running asking me to clean them for xmas , not a chance till next year and the price is going up that will teach him

[weetot]

tend to do that meself lave them to post chq and i give em 2wks if not arrived collect

I've got one knoob cheese who can't send a cheque, 'don't have one', can't pay online, 'computor says no', doesn't have cash, 'haven't been to the cash point today' (works from home). He's paid me in 50ps before and he's getting dropped when I've got the last lot of money in.

ROFLMAO

[johnny_h]

if your trad and you think she might be dodgy walk upto the front window soak with your applicator then get the ladders out and start up the top leaving said window till last however if you get " oh sorry not today " you walk off leaving the front window 

[scud]

  I had one a couple of weeks ago after the snow, she is a bit of a funny woman, she came out and asked if it was worth it with all the snow.
  I pointed out that in all my years I have only ever known snow to fall and once on the ground it stays there, she was ok after that.

  Just 2 days ago I pulled up at the last one of the day, she opens front door as I was just pulling hose and says

  "can you leave them this time as I have the flu"

  my reply, "it's ok love, I don't need a hand."

  She had them cleaned!

[Jackal]

A.J do yourself a favour dont knock just clean them,you are giving them a chance to make excuses,its like your asking for permisson to clean them your the boss remember

[Helen]

A.J do yourself a favour dont knock just clean them,you are giving them a chance to make excuses,its like your asking for permisson to clean them your the boss remember

No he's not, the customer is king. Without your customers you have a big fat zero!


AJ what price is on this property?

[GB Window Cleaning]

if you know me from here you know this kind of thing is a topic very close to my heart  . (sigh)...

Okay here goes, my turn to rant...

this is what i do, or at least am trying to do.

1) when a custard tells you its not worth it in this weather, your reply should be along the lines of, our verbal agreement is that im hired once per month (or whatever the frequency is) to keep your windows clean. snow and rain and sleet for that matter do not get windows dirty! only dirt can do that 

2) jog there memory as to when you first canvassed there house and remind them that you said you work in all weathers, light to medium rain and snow and if they didnt want them doing in these weather conditions you would have never agreed to take them on your round in the first place!

3) you are only interested in regular customers, custys who cancel and let you down directly effect your daily income, and you cant allow this!

of course this all depend on the individual job/person as to how much lee-way you allow them

[Jackal]

A.J do yourself a favour dont knock just clean them,you are giving them a chance to make excuses,its like your asking for permisson to clean them your the boss remember

No he's not, the customer is king. Without your customers you have a big fat zero!


AJ what price is on this property?


customer might be king on his round or yours but not mine,

if you want knock on each door ask if its ok to clean them today thats your problem,my round is my way or the high way,might sound old fashioned but aint got time for messers

[bobplum]

A.J do yourself a favour dont knock just clean them,you are giving them a chance to make excuses,its like your asking for permisson to clean them your the boss remember

No he's not, the customer is king. Without your customers you have a big fat zero!


AJ what price is on this property?

and the trouble with kings is that they "look down" on there subjects! your not running a business to lose money or to clean when the "king" says its ok you agree times, dates,frequency of cleans,price etc so in effect your equal until one decides to terminate

[Dennis Taylor]

"Can you leave them this time, i'm on the phone"
Sure no problem

Dumped

[A & J Owen Window Cleaning]

Its a £12 clean. It's a customer off a round we bought couple of years ago and he always rang first. She's dumped.