I give the customer my t&c's on that sheet is my VAT number, companies house number, home/office phone, mobile, website, email address.
I ask for the address, name, tel, mobile, email....
I have nothing to hide and as I am a foreigner here I try to play by the rules of my host country.
Lots of people seem not to like t&c's....think of them as a customer charter (pc word if there ever was one)...if you don't set out your stall when you do get mucked around you have nothing to say to the customer.
t&c's are not really a legal contract but more of a list of what you do and do not do...best to lay it out at the start...then everyone is clear and confusion is limited but not eliminated
Here is my current 'Customer Charter'
...I'm not saying for you to use it...possibly a guide...
On the day of the clean please ensure that all windows, vents are securely closed (sun scherm, rollouiken, horren are up/open) and that the agreed, safe access is provided. Failure to do so will result in these items not being cleaned and the agreed charge for the complete property will be levied.
Whilst we strive to clean your property on the 'scheduled' day it may from time to time be neccesary to change that day. We do clean in the rain, however, if we find it unsafe to continue or start work particulary during storms, thunder, lighting heavy snow/ice/rain we reserve the right to provide an alternative date for the clean. Our preffered method to contact you is via email. Please ensure that we have your correct and current contact details such a telephone, email address.
All outstanding balances must reach us within the agreed period, failure to do so will result in us contacting you for the outstanding payment. Each late payment request will incure an additional 5 euro administration cost which will be added to your outstanding balance.
Should your bill continue to be un-paid we may suspend your service. Upon resumption of our cleaning service we may charge you an additional fee to take into consideration the extra time and work required to get the windows and frames clean after the extended uncleaned period this can vary between 25% - 100% of the normal clean price. We reserve the right to pass an outstanding balance to a 3rd party collection agency for resolution without notice.
We are no longer able to accomodate 'skip' requests because of holidays however we will work with you to arrange an alternative date for your clean.
Should you have building, maintanance works, painting etc performed on your property which causes in our opinion additional soiling we may charge an additional fee to remove this soiling to account for the addtional time and work required. This is particulry relevent to painting as our past experiance shows that after painting heavy soiling of greasy finger marks, afwashmiddle is very evident and time consuming to remove. Please note we do not use scrapers/blades or chemicals on your property. Concrete, cement, paint spots/strips will not be removed by us without prior agreement of additional work & costs.
All cancellations or changes to the scheduled date by yourself should be made at least 3 full working days in advance, this is to allow us to plan alternative work, failure to do so will result in the agreed cleaning charge being applied for that date.
Whilst we do not like to have these terms and conditions past experiances have caused us to provide clarity about the services we do & do not provide.Cheers
Dave.
