[mark311069]

ok.. yesterday i placed a small order with purefreedom as i have done many times as being only 30ish miles away. i was told it would be delivered today so got my other half to wait in for it.  as its not turned up so far today i gave them a ring to check everything was ok. was told first told it was not on there system. then was told they had found it under a different name .  they said it was planned to be delivered today between 15.30. and 17.30 ish and was told not to miss it as it would not be left. so i said thats not a problem as there has been somebody waiting in all day.... and thats where the trouble started.....the female receptionist started telling me i had a bad attitude and that is was nothing to do with her as she was not at work yesterday. then she continued to talk over me untill i hung up the phone.. well if thats there take on customer service they can stick it. i wont be placing anymore orders with them. i have spent well over £1k with them in past but not one penny more will i give them now..

[jakeandmia]

My mate just ordered a system off them,told him it would be delivered by 2pm on a certain day.His dad waited in and at 2pm was phoned to say they wouldnt be delivering it but to be in the following day!!!!!!!

[jarvy]

If i was only 30 miles away i would have collected the parts i need. Hate waiting for stuff to turn up,would rather go and make sure they have what i need,and that it's the right part.
I have never had a problem with them,alway's found them polite and helpfull. But when i needed a flow controller coz i fried my other one i rang them late in the afternoon and it was on my doorstep the next day!
Not saying this happens in every case,just i have always had good service!

[Slash]

ok.. yesterday i placed a small order with purefreedom as i have done many times as being only 30ish miles away. i was told it would be delivered today so got my other half to wait in for it.  as its not turned up so far today i gave them a ring to check everything was ok. was told first told it was not on there system. then was told they had found it under a different name .  they said it was planned to be delivered today between 15.30. and 17.30 ish and was told not to miss it as it would not be left. so i said thats not a problem as there has been somebody waiting in all day.... and thats where the trouble started.....the female receptionist started telling me i had a bad attitude and that is was nothing to do with her as she was not at work yesterday. then she continued to talk over me untill i hung up the phone.. well if thats there take on customer service they can stick it. i wont be placing anymore orders with them. i have spent well over £1k with them in past but not one penny more will i give them now..

I take it you were quite rude to them for the receptionist to say that,it's not like them to behave like that on the phone,I have dealt with them in the past numerous times and will admit when Andrew McCann was there I had the best customer service ever and I still think it's like that today but without Andrew's charm

[Frankybadboy]

that problem with a non del is down to the courier not purfreedom,they are only telling you what the courier is telling them.

[mark311069]

slash  .. no i was not rude she just took things the wrong way and had a go at me. which was out of order.

Franky yes i know the courier dictates when the delivery is made. all i was doing was calling to make sure everything had gone though ok and that there had been no mistakes.

[Anlaby]

We have purchased a lot of equipment from Pure Freedoom we find them very cost effective and knowledgeable and the lady is very cold and abrupt but that doesn't mean they do not get things wrong. I always think if you do not tell them how will they get a chance to rectify the customers complaint if one of your customers just said i wont spend anymore money with you how would you feel, the guy who owns the company might not know about the rude employee.
On another note just so you know we all problems with a company in the North West  last March 2010 we purchased 4 aluminum poles which are supposedly covered by a 3 year warranty. They wont honor the warranty now thats something to be upset about not some snotty receptionist who was having a bad day, i do understand your frustrations but is she worth getting upset about. NO.

[geefree]

If i was buying from anyone and they were rude , i would not use them again,

The receptionist is employed on merit, hence must have been interviewed  about her customer relation skills,

She is paid to be polite, not rude.

Her employer should be told about this ,  as it would be a major concern to me if it was my company.

Losing business through a recession is one thing, but to have staff lose valuable customers is unforgivable.

[Simon Brannon]

I have been dealing with them for nearly three years now and can only give them nothing but top marks.

As long as you order before 12 noon its always been delivered next day without fail.

you sure the receptionist was rude to you ? - I've always found them nothing but very helpful but then I am charm personified!! LOL !!

If they were rude then just speak to the M.D Andy Thompson and I'm sure he'll be interested to know that and sort it out.

[Mike #1]

never had a problem with PF great company

[Steve_c]

We have purchased a lot of equipment from Pure Freedoom we find them very cost effective and knowledgeable and the lady is very cold and abrupt but that doesn't mean they do not get things wrong........................................................................  Oh dear........... that's not very professional, try ionic's 

[rg1]

We have purchased a lot of equipment from Pure Freedoom we find them very cost effective and knowledgeable and the lady is very cold and abrupt but that doesn't mean they do not get things wrong. I always think if you do not tell them how will they get a chance to rectify the customers complaint if one of your customers just said i wont spend anymore money with you how would you feel, the guy who owns the company might not know about the rude employee.
On another note just so you know we all problems with a company in the North West  last March 2010 we purchased 4 aluminum poles which are supposedly covered by a 3 year warranty. They wont honor the warranty now thats something to be upset about not some snotty receptionist who was having a bad day, i do understand your frustrations but is she worth getting upset about. NO.

Blimey, how many more times are you gonna mention those poles

Pure Freedom are one of the best companies to buy products from (IMO)