Jim
What I meant to say was, irrespective of the poor customer service, the Ninja is a good machine.
You had bad luck with your Ninja and you went to the suppliers direct, presumably because you didn't have any other contacts.
I have had no such problems with my Ninja, which I bought from new, consequently I have never had to go back to the suppliers, nor would I.
I never said the Ninja was head and shoulders above the competition, I said it is a good machine and perfect for someone starting up - furthermore, when I bought my Ninja, there was no triple vac Alltec machine or Airflex (the Scorpion was available).
I agree with you completely regarding customer service, that's why I use Restormate and Solutions for my day to day requirements.