[Central Window Cleaners]

Has anyone else had any problems with Cleaning Spot before?

They have shipped me the wrong goods and are being very unhelpful in correcting the problem telling I have to pay postage to return the wrong items and wait weeks till the correct items will be shipped.

[Wc Solutions]

heard about a few unhappy guys using them in the past fews months.

i have to say ive never had a problem with and if anything i would say they are really good with problems ...

but i havent had to use them for about 5 months now so maybe somethings going on there...

[rg1]

I have used them on 2 separate occasions during the last month without any issues.

[prestige cleaners]

no probs off me, i find them the only company that stocks absolutely everything i need!

postage is a rip off though. unless you spend over £50 then its free.

you are entitled not to pay for returning goods that are faulty or wrong, that is the law!
and a refund as well until the goods come back in.

[Rogue Trader]

i have always experienced VERY good service from them.

[Central Window Cleaners]

They have shipped me the wrong order and are refusing to arrange collection and expect me to pay postage to return the item.

They are also refusing to ship the correct items I ordered until they receive the item shipped by them back and investigate how orders were mixed up. HE said it could take a couple of weeks to sort out.

I explained the order was required for a new contract we have won and he is not willing to help or do anything about my order or refund my money until the item they shipped in error is returned.

I also explained that this was the first time I have used them and due to the way he was speaking to me and the fact that he was being very unhelpful in resolving the problem it was probably the last time I would use them.

[Ian101]

At least they didnt open an account at BetFair on your behalf     

[Gav Camm lammy 283]

 

[premier window cleaners]

ordered some gear off them,end clips where put on back order. Never arrived. Phone twice and they said they sent them but never received them. Suppose to sent out more but haven't got anything. I know its only a few quid, but its the principle.

[Matthew JN]

I have had almost the same issue with them.   Ordered some parts i desperately needed, but the courier failed to deliver them on 3 attempts - so had to place an order elsewhere.

I phoned to cancel the order and get a full refund - but they would not refund the shipping cost - in the end gave them a dressing down over the phone and 2 days later the fulll refund was issued.

[LBWCS]

Used cleaning spot for several years and no problem. Last 2 months have been awful. Returned goods took 2 months to come back to me! no phone call or email, and didnt return my calls. No compensation just 'im sorry' I do like the guys but im afraid if i want something in a hurry i wont be using them again. Gardiners have always been great

[geefree]

well with a few thousand cleaners looking on here, bet cleaning spot are happy 

power of the internet these days eh.

[prestige cleaners]

its a bit like the ferret, (welsh windys will get it) they might pull their finger out of their ass if they read this!

[Rob Knapman]

Yep we know the ferrett!!!....ah well another one to avoid then...

[Topclean]

THEY ARE RUBBISH

[gewindows]

Ive ordered from Cleaning Spot in the past, recently had an order for 2 Salmon brushes and 2 angle adaptors, it all arrived.

No complaints. 

I think its only fair if you have a poor opinion of a company and voice that opinion that you back it up with factual evidence.

THEY ARE RUBBISH helps no-one.

[barry mallett]

THEY ARE RUBBISH

totally agree . it is easy to say never had a problem when they send the right stuff out on time . but you find out what that company is like when they mess your order up . like these imbeciles did with mine a couple years back . they didnt want to know . expected me to pay all shipping costs ,wouldnt send out my right order until i had rectified ther mistake . total and utter morons , wouldnt order a thing off them again

[Central Window Cleaners]

The Inline TDS monitor they shipped in error will cover the cost of what was not shipped so won't be out of pocket and could use it but is a nice to have item that I wouldn't have ordered normally.

I ordered 3x 22" Channels and 4x Unger S Handles  how the hell do you mix up the two.

[prestige cleaners]

actually the only time i had a problem was when i ordered a reel, and thought the spindle was missing, so complained and they sent a new one free of charge, i then eventually found it somewhere, so sent it back to them. so they were actually good in that instance.

[gewindows]

Most online suppliers wont refund postage costs when you want a refund or return an item.

This is Amazons policy

Postage Costs
Postage costs to return unwanted goods or warranty returns are non-refundable. If you purchase product from a shop you would have to pay for transport to and from the shop to exchange it.