Well i have just got in about 9 pm
got to customers house at 6.30 when she arrived home from work, at first i could see nothing at all no spots at all then she pointed to the carpet at the top of the stairs the only way of describing what she was showing me was a perfectly straight line one side looked a little soiled the other clean.
At first i thought it was the light in the room as this house has exposed light bulbs white walls and black furniture lights etc so i gave the ceiling light a knock to see if this shading moved, it didn't the customer said that she could see these lines going down the stairs almost like they had been left by my hand tool but i overlap etc when i use it i was unable to explain it looked like i had missed an area but in a perfect straight line which i do not think is likely.
I decided to bonnet clean the entire area i cleaned yesterday with HWE , i used fusion clean applied hot with sprayer and hot in the bucket thinking that fusion clean would be better, soil retardancy and more slippery on the berber than M Power, the mark seemed to come out and i cleaned the rest of the area thinking why am i cleaning this i cant tell where i have been its clean, i extracted on the stairs using M Power but made the passes length ways across the treads :
the light in this house plays tricks on your vision, but i think i got them out.
While i was filling my bucket she asked me how long i had been carpet cleaning etc and mentioned the testimonials on my website :
she had a look around after i had finished i explained that i could not see the marks and she replied i will have a look in the morning and let you know if they are still visible
i may take it up with the NCCA i said thats ok please call me in the morning.
To be honest all i am worried about is the feedback on the web she may leave, if she does call and is still not happy i will give her her money back, thats all i can do now.
I have done everything by the book, that carpet looked immaculate yesterday and looks better now i am not worried what the NCCA may say even if they bother to get involved as i have not been negligent, and i am confident that any liabilty claim will be pointless.
I did come out of that house thinking that if all my customers were like that i would pack in in