Did a quote, last week while out doing leaflets. In fact got 2 jobs in 10 houses, so in theory I should get 200 jobs in 1000 leaflets, but would settle for 1/2 that, ANYWAY Booked in a 3 x kids bedrooms job, in a large 6 bed house in good area. 1 room was pretty bad, so would treat it as a rental property. Turned up yesterday and found sweety papers, bras, bottle tops, all over carpets. hoovered and was looking better. Since last quote, carpet had more black marks, looking like spilt drinks on carpet. Pointed this out and custy replyed kids are not allowed drinks upstair, and it would be water. Must be pond water I thought, holding in my laughter. Used the trusty rotowash/powerburst combo, and noticed slight foaming when being aggitated. Finished 2 rooms, and came to the midden. Started extracting, and husband popped head round door, and commented how good it looked. It is taking me longer than quoted, I replied, cos it is full of soap. No worries he replies. Hit my first of many soap patches, that when clean left bleach marks. Managed to extract all soap, and used loads of defoamer. Cleared up and went to collect money. I explained that I would have to charge £10 for extra time and she went mental, shouting and being aggressive. She insisted that the kids used hair shampoo to clean the carpets, and not vanish. I hate people like you she said, quoting 1 price and then changing it. I did get a word in to tell here I had mentioned it to the husband, but she yelled, I should have told her, and how could I change my price. I let her rant for a while, just catching the end of her aggression with how she had seen in the paper people doing 1 room for £12, so I was pretty dear. By this time I couldn`t be arsed arguing. I calmly said to her why don`t we just call it the original quote, cos I could see she was upset and I would rather have a happy customer, and I could learn from this experience. She ranted no, I`ll go and get the extra money, and disappeared upstairs. She came back calmer and explained that how could she recommend me if I changed my price etc. I took the money. Gave her cards and walked between their 2 brand new jeeps, 1 bmw x5, 1 audi q7, as I went to the van. All the way home I felt bad about what happened, and couldn`t decide what to do next. A free spotter maybe. I got home, and went to count my money for the day. Her wad, when counted had £10 short, thus being the original quote. My feelings changed. How dare she give me all that pooe, and grief and then shaft me over £10. rant over
I hear a bud calling.