[Neil Williams]

I'm probably naive & non streetwise but aren't Vistaprint just bog standard printers -
why would one set up a monthly direct debiting system with such a supplier.   Surely you just order your printing requirements - they deliver - bill you - & you pay by cheque/bank transfer/ debit or credit card

It's not quite so straight forward as that. As such it's not a direct debit because for a direct debit you (customer) have to fill out the required forms.
This lot, once you inadvertantly forget the hit the box that says you don't want to be part of their marketing schemes, USE YOUR BANK DETAILS TO DRAW A MONTHLY PAYMENT FROM YOUR BANK. These bank details are the details you supply to Vistaprint to pay for your business cards.
So again it's not a DD as such just a means for them to take a regular amount out of a bank account.
BTW the capital letters were not shouting but just trying to make it clear to some how this scam works.
And finally incase no-one has put 2 and 2 together yet, Helen is my wife and has her own account on here, so I have made a mental note of the smart aleck replies from some, afterall we are just trying to warn what can happen with some of these on-line shops. 

[elliott cleaning]

OK, Neil - I'm up to speed with the situation now

[Vernon Purcell]

Just wait until they are offering free stuff, just got some cards done for about £4 that was for the P&P

[Shaun_Ashmore]

When you order from Vista they have tick boxes at the bottom of your order, this order you had to remove the tick as apposed to adding one therefore already accepting additions, the question will have been something like "please remove tick if you do not want us to take £XX from your account for (can't remember the service they said they were supplying)" what you have to remember is that your account details are already in the system and Vista allowed them to do it.

We like Helen didn't read the small print as it was a re order and never thought to check it through, when we checked the business account then we contacted Vista and monies was refunded.

[fitz2kleen]

I'm probably naive & non streetwise but aren't Vistaprint just bog standard printers -
why would one set up a monthly direct debiting system with such a supplier.   Surely you just order your printing requirements - they deliver - bill you - & you pay by cheque/bank transfer/ debit or credit card

We had the same thing happen to us the first time we used vistaprint a couple of yrs ago.
its not a case of knowingly setting up a regular direct debit , the way the site is set up they have this tiny little box that is prechecked saying that you agree to sign up for club prem.
Unless you UNCHECK it, hey ho they have free reign to take money from your account every month as you tick to accept the terms and conditions without even noticing the other tiny little money maker that they have installed.
We foned them up and after a few choice words we had the money all refunded.
We have been using vista print on and off since for the free offers and stuff without a problem.

A prime example of 'reading the small print!'

[Doctor Carpet (Ret'd)]

Isn't small print boring but so important.

[Neil Williams]

Possible result
Just had an e-mail from vistaprint saying they've cancelled the 2 accounts and all monies will be paid back.
We'll wait and see but I do have it in writing so to speak.

[fitz2kleen]

Isn't small print boring but so important.

Very good 

[Colin Day]

Isn't small print boring but so important.

I need to go to SpeckSavers

[wynne jones]

When you get them Colin, read between the lines of your BNP manifesto.

[Colin Day]

When you get them Colin, read between the lines of your BNP manifesto.

No way, Ignorance is Bliss