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brianbarber

  • Posts: 996
Looking at truck mount,who's best customer service?
« on: July 19, 2010, 09:11:17 pm »
Further to Jim Neal post, as I am seriously looking at a truck mount this year,can I hear from you TM guys which companies are giving the best after sales service?

Many thanks

Mr B
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If in doubt.....Leave it out !!

Simon Gerrard

  • Posts: 4405
Re: Looking at truck mount,who's best customer service?
« Reply #1 on: July 19, 2010, 09:17:17 pm »
Hydramaster have the best range of all the manufacturers and also the best service and technical backup.
Prochem machines have always been ultra reliable and their service is also first class.
I wouldn't  stray far from these two if you want to be sure you're in safe hands as far as backup is concerned.

Simon


Simon
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derek west

Re: Looking at truck mount,who's best customer service?
« Reply #2 on: July 19, 2010, 09:29:53 pm »
i bought mine just over 2 years ago.

i approached prochem and hydramaster.

both excellent to deal with but i decided on hydramaster as i built a good rapor with john gotts. he was a joy to deal with, very straight talking and above all, confident in his products. i certainly haven't regretted my decision, all at hydramaster have been brilliant to deal with, customer service is beyond excellent, i could ring john, martin or craig right now and one of them would be there to help me if i had a problem or question.

i can't praise them enough and when i'm ready for my next truckmount i know exactly where i'm going.

derek west
affordable cleaners
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mark shannon

  • Posts: 961
Re: Looking at truck mount,who's best customer service?
« Reply #3 on: July 19, 2010, 10:13:58 pm »
Yep Ditto Dereks spot on Hydramaster top notch ;) nice people to deal with and take the time to answer newbie questions..

mark
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richie

  • Posts: 1179
Re: Looking at truck mount,who's best customer service?
« Reply #4 on: July 19, 2010, 11:00:31 pm »
As imon mentioned both Prochem & Hydramaster are probably the ones to go for, If you have a problem out of hours ou wont get anyone at prochem but chances are you will at Hydramaster.  Alltech also are good (or so iv heard).  Its a good idea to get to know a few experienced truckmoun users aswell. There are a few that have many many years experience in the truckmount field and could help you solve problems over the phone.  Where abou in the UK are you?

Richie.
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Rob Allen

  • Posts: 9
Re: Looking at truck mount,who's best customer service?
« Reply #5 on: July 20, 2010, 02:56:32 am »
  Masterblend's staff is some of the nicest people I have ever met in the industry. Larry Haack is probably the absolute nicest person I have ever met or dealt with in this industry. hats off to their service and products!
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andrew christopher

  • Posts: 147
Re: Looking at truck mount,who's best customer service?
« Reply #6 on: July 20, 2010, 07:58:24 am »
The back up from John Kelly is excellent at Restormate, I have had a prowler for about a year and am really happy with both machine and the back. Genaral carpet cleaning advice has been invaluable too.
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richy27

Re: Looking at truck mount,who's best customer service?
« Reply #7 on: July 20, 2010, 08:53:21 am »
hydramaster all the way
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derek west

Re: Looking at truck mount,who's best customer service?
« Reply #8 on: July 20, 2010, 11:00:24 am »
never bought a truckmount off john kelly but ordered stuff and its first class service, also extremely helpfull.
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