[jouk45]

dean, is she a new custy??

[Dean Taberner]

Sort of Jo

2ish months old,

Like I say, I shouldve stated in the opening post but I was all excited typing

[LQQK]

Its not the biggest problem in her life, she just expects to get the service she is paying for.

If you can't see that you shouldnt be working in the service industry.

The reasons re: the van, are irrelevant.


Id call her up and apologise profusely, tell her it'll get done tomorrow or over the weekend and stop believing that your customers are an inconvenience. Without them your sthum!

Matt,

Tomorrow im in birmingham all day,
Sat and Sun Im having a well deserved break,
Mon,tues,wed,thurs,fri next week im everywhere but near the window in question.

The best I can offer her is a free clean, which I have done.

Hows things anyway mate?

Very good here Dean, thanks for asking.

Busy as a bee, even if I do miss a window or two  

[Dean Taberner]

Dean

Just sent it to the email on the website

Rob

Ive just emailed you back Rob on the address supplied

[Gav Camm lammy 283]

dean i aint done an house for 3wks wiv ma van
worries now im waiting for an injector then thats
gota be mapped to van key an other 200 qid  
get the dollar then dump her meir hay trash lol

[jouk45]

if she does not pay you, put the bill in an envelope marked  unpaid  invoice, no name on it lol, neighbour will open it and relized its next doors and hand it in, embarrassment. or not, and if that dont work, hand the next bill to the other neighbour, bet she pays,

[Dean Taberner]

dean i aint done an house for 3wks wiv ma van
worries now im waiting for an injector then thats
gota be mapped to van key an other 200 qid  
get the dollar then dump her meir hay trash lol

What I nightmare mate,

Atleast youve got that lidl dosh now, not much I know but hopefully itll help.

Its in one hand and out of the other

[Dean Taberner]

if she does not pay you, put the bill in an envelope marked  unpaid  invoice, no name on it lol, neighbour will open it and relized its next doors and hand it in, embarrassment. or not, and if that dont work, hand the next bill to the other neighbour, bet she pays,

If it wasnt for the unsatisfied email id be tempted to arrest her for obtaining service through deception

I think shes all round bad news

[bobby p]

i would drop her like a hot potato/ dont chase the money and thatll leave you feeling bitter n twisted and better prepared to deal with the next WASTER  you come across

[geefree]

To be fair to the customer, yes she is being a little irrational,  going about it the wrong way too,... a fair minded person would point this out to the window cleaner..... and ask why the window is being missed.

But.....The lady should have been told this window would not be being cleaned, and offered a reduction in the price,.... A simple explanation would have avoided losing this customer.

[Dean Taberner]

Gazza,

Windows can be very distressing and this can sometimes lead to drink.

Shes a bad apple mate, I put this post up knowing what the responses would be and thats why I love CIU.

At the end of the day I can smell a bad customer a mile off and she is one.

The free clean on offer will more than likely be me collecting the £8 off her instead of the £16.

Dean

[geefree]

Yes, you are right, maybe i  was  being too kind to her , if she's that bad.

[jouk45]

Gazza,

Windows can be very distressing and this can sometimes lead to drink.

Shes a bad apple mate, I put this post up knowing what the responses would be and thats why I love CIU.

At the end of the day I can smell a bad customer a mile off and she is one.

The free clean on offer will more than likely be me collecting the £8 off her instead of the £16.

Dean

WHAT?? and a free clean    this gets worse lol, anything else your hiding   

[Dean Taberner]

Gazza,

Windows can be very distressing and this can sometimes lead to drink.

Shes a bad apple mate, I put this post up knowing what the responses would be and thats why I love CIU.

At the end of the day I can smell a bad customer a mile off and she is one.

The free clean on offer will more than likely be me collecting the £8 off her instead of the £16.

Dean

WHAT?? and a free clean    this gets worse lol, anything else your hiding   

Yes im offering her a share in my business just aslong as she lets us clean her windows from ladders every month and allows us to miss the offending window.

[Steven Shoreditch]

Ask yourself, what would Jesus say?

And go from there.

[Ste M]

Its not the biggest problem in her life, she just expects to get the service she is paying for.

If you can't see that you shouldnt be working in the service industry.

The reasons re: the van, are irrelevant.


Id call her up and apologise profusely, tell her it'll get done tomorrow or over the weekend and stop believing that your customers are an inconvenience. Without them your sthum!

Absolutely spot on, best advice on here in ages.

[ian1972]

1 bad mouthing customer can ruin a area for you so yes even though she owes u money I would still try to b seen to b chasing it up and rectifying it somehow,just my opinoin

[Sean Dyer]

i just had one similar mate, couldnt do 2 window explained why , offered to knock price down and she reckoned that as i hadnt done these 2 windows the last time and still chharged her (i said we would return when i wasnt alone but next day the lad who works with me broke his hand so i had no one to hold ladder, thyre above a flat roof cant be wfpd)
 so offered a reduction - she said shed paid enough and refused to pay so in effect she paid £10 for £20 of window cleaning and thought that was fair i just laughed and walked away - its my business she aint telling me what to charge weirdo

sack em

there will always be something to moan about

[Paul Coleman]

Can I add something to this guys,

She hasnt paid yet and owes 2 lots of £8.

She makes no mention of this in the message.

I know its hard to get a gist of whats going on from one post but she is a clown,

I do care about my customers thats why Ive built up such decent business.

Thanks for the replies though,

The beauty of CIU and abbott ale

In that case even if she does want to cancel, as a bare minimum she owes you £14 IMO (deduct a generous £2 for missed window).

[George P]

id just forget about it now mate youve offered her a free clean not much more you can do, wiat till she replies ( if she does) then i would say free clean after monies outstanding have been paid, then go and do, this way you still got chance to to work for her if you still wanted to and you come out the good guy,


george