[prestigeclean]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

[Tom White]

600 customers for a one-man-band does not sound like a decent sized round to me.  Are you a one man band? 

I think my round is under 300 customers (220 ish) and that keeps me/us (Wor Lass part time) very busy.  We range from some decent sized commercial work to bungalows.

Can I ask what your average price is?

[Moderator David@stives]

We have about 500 domestics, and we only lose the ones we want to, on the whole we are gaining.

[Window Washers]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

it goes it fits and bursts, sometimes you can lose 20 in a month sometimes you can gain 20 in a month, the more you have the more you can lose and gain the bigger you get the bigger the loss and gain. likewise the less you have the less you will gain and lose (these are examples not true tally)


So only get worried if you always lose, I monitor my losses and also call every loss to see why, moving, dead, money tight are the main reasons, faulty work is min reason.

I would gauge this over three months, if your calling the losses you will find out why quickly, not doing so could lead to major problems.

[dmlservices]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

it goes it fits and bursts, sometimes you can lose 20 in a month sometimes you can gain 20 in a month, the more you have the more you can lose and gain the bigger you get the bigger the loss and gain. likewise the less you have the less you will gain and lose (these are examples not true tally)


So only get worried if you always lose, I monitor my losses and also call every loss to see why, moving, dead, money tight are the main reasons, faulty work is min reason.

I would gauge this over three months, if your calling the losses you will find out why quickly, not doing so could lead to major problems.

you talk to the dead?   

daz

[R W C™]

Alan are you always running on time, do you run any round management....

[Clive McDonald]

Prestige
i'm with you on this and ww. I lose customers too.I've even lost a few lately that weren't even customers.( couldn't wait a few days after quoting for me to do the jobs).

[lyndy]

I would like to know how you get on with vat,you must be over the £68000 mark

[geefree]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

I would not worry too much, its the name of the game , and the more customers you have , it will seem like you are losing more,

But you're not , the percentages will be the same as a small round,

And if you are gaining more than you are losing, i would not call that " suffering"

 

[ccmids]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

how long you been going

[richard jagger]

Its the ebb and flow in business. My wife owned a few Hair salons and the loss and gain in that industry is accepted at 30 % coming and going. AS long as there is a balance thats equal then all is well.

[dazmond]

a question for those with over 600 custys?.................................................................................................................................................................................................................are you knackered when you been round them all!!!

[Window Washers]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

it goes it fits and bursts, sometimes you can lose 20 in a month sometimes you can gain 20 in a month, the more you have the more you can lose and gain the bigger you get the bigger the loss and gain. likewise the less you have the less you will gain and lose (these are examples not true tally)


So only get worried if you always lose, I monitor my losses and also call every loss to see why, moving, dead, money tight are the main reasons, faulty work is min reason.

I would gauge this over three months, if your calling the losses you will find out why quickly, not doing so could lead to major problems.

you talk to the dead?   

daz

took ages to master that lol

[R W C™]

i have been losing a few domestic custies recently , usual reasons , moving , can,t afford it anymore , don,t like the pole etc etc , probably losing on average 5 a week , i am picking up more than i,m losing but i wondered if others with a decent sized round suffer in the same way regards alan

I would not worry too much, its the name of the game , and the more customers you have , it will seem like you are losing more,

But you're not , the percentages will be the same as a small round,

And if you are gaining more than you are losing, i would not call that " suffering"

 

5 a week is loads, I got 300 custys and cant remember the last one I lost...the ones I lose are due to being dropped

[poole bay]

iv got 186 jobs and iv lost 2 this week my total on that is around £2,900 on 186 houses i think thats not  bad so george just told me 

[prestigeclean]

chris , are you seriously saying that you never lose any customers ? surely people move , die , go skint in eastbourne regards alan

[Sean Dyer]

I dont lose an awful lot maybe 5 evry 2 month

you canvass alot dont you??

i imagine that is why you are picking up everything and over time will sort the cream from the crap

[prestigeclean]

yes sean i have a canvasser , and i,ve just been looking at some i,ve lost recently and most are newish custies , the ones who have been with us for over 2 years rarely seem to cancel , its just that i,ve recently started to build another round and its frustrating when you go out and pick up a few new ones only to come home and find that a couple have cancelled , no problem really i,ll just have to revise how long the new round is going to take to build regards alan

[R W C™]

chris , are you seriously saying that you never lose any customers ? surely people move , die , go skint in eastbourne regards alan

Those that move ive kept when theyve moved, then pick up the others that move in, only had 1 die and none gone skint some may change from 4 to 8 weekly but thats it.

[Window Washers]

chris , are you seriously saying that you never lose any customers ? surely people move , die , go skint in eastbourne regards alan

Those that move ive kept when theyve moved, then pick up the others that move in, only had 1 die and none gone skint some may change from 4 to 8 weekly but thats it.

Chris you must be blessed