[deanbaker]

Hello Guys

Has anyone had this before, I wet cleaned "Hot water extraction" a cotton chenile sofa.  Napped the pile in the correct direction as I've always done.

Now the clients is kicking off that the fabric is not as dark as it used to be.  When you reverese the pile this was the look the clients remembers.  But obviously this won't stay this way.  When the pile is napped the way I've always been shown IICRC courses etc it is cosiderably lighter.

He spoke to a "manager" at DFS who told him it should have only been "steam" cleaned not wet cleaned.  I've never seen or heard of this before with a cotton Chenile.

It's one of those I can't remember exactly the way the sofa looked when I walked into the place.  So I'm having trouble calming the client, obviously the DFS "Manager" Piping in hasn't helped

Any ideas

[gwrightson]

go down to your dfs and confront the manager ,

tell him in front of all his staff and custys he is talking a load of bollacks," only use steam " i am assuming of course he is referring to an actual steam cleaner and not hwe  because steam initself would damadge more fabrics then hwe and alter any pile much easier .

a dfs manager once told me stain protection could only be applied in the store as once in the home  the humidity isnt right  :

geoff

[robert meldrum]

You can also be sure that protection is not applied " in store " either. Retailers have suites taken away and returned by a local business. I happen to know one who did nothing else for years.

[Michael Smallwood]

Dogey Flat Sofas - enough said.

[Raymondo]

Have you any pictures of the sofa.

What is the compostion of the fibre.

Was it all cotton or a mix.
Ray

[Steve_Knight]

Michael
My definition of DFS is a little sronger....

Dodgey Fuxkin Suites!!

[deanbaker]

Hi Ray I believe it was all cotton after burn test, I haven't got any pictures as of yet trying to research this before I re-visit.

The cushions were all fixed so wasn't able to speed dry with an air mover.  But used a Dri-master hand tool with my Truck Mount adjusted down to 100psi.  So surprised if I overwetted the fabric at all.

Have read somewhere on the internet overwetting and too much adjitation can cause pile distortion/reversal.  Sofas were quite grotty in places, obviously seats and arms, absolutely no way a steam or dry clean would have got anywhere near the desired result.  Out of all the sofas I've cleaned in 4 years I wouldn't have red flagged this one.  Still you live and learn I suppose............

[terryyy100]

it may look lighter because it is clean now.

[robert meldrum]

It's going to " look " lighter as the pile has been set flat and is reflecting light. If a particular suite or carpet was likely to give this appearance I always informed the customer that it would appear darker when cleaned until completely dry and because cleaning is done against the raised pile to get optimum results. On cheniles and some other fabrics there's always a dark / light difference on the various areas of the furniture as it's impossible to cach the light equally on all surfaces.

f you KNOW there's been no colour loss and you would know simply brush up the pile and " voila " darker appearance.

[Simon Gerrard]

This happened to a Chenille suite we did some month ago. We reset the pile after cleaning but the client must have touched them while they were still damp.

[Simon Gerrard]

Had to damp it down again and reset the pile. Customer chuffed after having accused us of ruining her suite.

[robert meldrum]

Simon's photo is  classic example of the customer NOT LISTENING when told it MUST be allowed to dry thoroughly before moving.