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Ken Wainwright

  • Posts: 2107
Re: Goldfinch PCS
« Reply #20 on: January 25, 2009, 10:05:19 am »
Some clarification.

There is nothing illegal with stating that you are trained by the NCCA.

However, if you were to re-read one of my earlier posts, I refer to a document which many delegates attending NCCA Training Courses sign, whereby, in one of the paragraphs, they agree NOT to use any reference to the NCCA without being a paid up member. This can be legally enforced.

The name National Carpet Cleaners Association and the NCCA logo are registered trade marks and use without permission can, and does, lead to prosecution.

Safe and happy cleaning :)
Ken
Veni, vidi vici, Vaxi
I came, I saw, I conquered, I cleaned up!

Goldfinch PCS

  • Posts: 134
Re: Goldfinch PCS
« Reply #21 on: January 25, 2009, 10:34:29 am »
Sorry I forgot to say good morning earlier guys.

What a lovely Sunday morning, no snow and it's not freezing.

I understand the concerns of members and none members of the NCCA, Ken has a point, the cost of making the changes needed to secure the industry is very high. But, wouldn't it be nice if we had a corgi style regulated industry? The NCCA could developed a certificate alongside the IICRC, woolsafe and BICSc and make it mandatory like a corgi registration. More drastic? Try this - you can't get insurance for a car without a license, so, you shouldn't be able to get insurance for CC if you aren't a member of the NCCA/IICRC. (DON'T SHOOT JUST AN IDEA) ??? - I wasn't drinking last night.

Ken, what if more CC where encouraged to be a part of the NCCA with the aim of achieving what I mentioned above? It would benefit all the members on this forum in more ways than one, one key benefit would be the willingness of CC to take pricing and customer care seriously and value there service a lot more. All the custies would expect a standard and we all would be obliged to uphold that standard.

I was surprise to know how many members the NCCA really have, compared to the number of CC out there working. I feel there could be huge benefits if we all joined and made the organisation stronger, creating a very strong collective force. Then the lone rangers would stop and take notice and realise that they have to toe the line or live in exile without any credibility.  We could do more individually to educate our custies, making them aware of the organisation we are all a part of.  The NCCA could supply us with literature (free of charge) that explains itself to our custies and we could hand them out and say thank you when we collect the cash, card or cheque.


THE CRY FOR CHANGE

Ladies and gentlemen from this beautiful Sunday 25 January 2009 lets no longer bash the NCCA/IICRC or it's members. From today fellow CCs let us work together to achieve what was once considered impossible. The unity of all CCs, striving to create a force that is recognisable from Lands End to Timbuktu, a force that cannot be terminated, rotated or weakened, a force that will secure our bread and guarantee our futures, a force that will guarantee that all our custies strong, frail, young or old will receive at all times the highest possible care and service. We have seen the Gas, Electric, Transport, Manufacturing and other Service Industries all create their forces and they work effectively, so I ask you this, Why can't the Carpet Cleaning Industry do the same? Lets rally our teams, lets send out the message to other forums, let all ears listen and all eyes read, because unless we act now and act in unity these stormy waters might overcome us. My fellow CCs let us consider the possibilities, the benefits and the requirements.  Let's create a thread that lives at the top of this forum, a thread that display, not our negative energy but the our positive energy, lets make suggestions that leads to solutions, ideas that leads to ingenious inventions, lets be original, lets be creative, lets be effective. Let us not see regulation as red tape, let us not see education or re-education as loss of income, let us share knowledge and encourage best practices at all times. Dear forum, let 2009 be the year that we actually see change.

Good day to you all.


Let me upset a few more CCs...
The standards would include neatness and tidiness of your vans front and rear. No more thinking - "the custie never comes in or close to the van so no need to worry about the inside".

thank god my uncle doesn't read this forum, I would get an ear full for this, if he cleared out all the empty crystal green tubs out the van, hmm, then again lets leave him, we would need extra land fill sites. Just a thought guys, these tubs makes great flower pots, and will last a long time, they can be decorated and remember to pierce the bottoms. Another money saving tip from MacDonalds.


Goldfinch PCS
0800 612 9244
LTT PROmite(Altec) Member of - IICRC
www.goldfinchpcs.co.uk

Doug Holloway

  • Posts: 3917
Re: Goldfinch PCS
« Reply #22 on: January 25, 2009, 10:41:25 am »
Hi Guys

Goldfinch, a nice sentiment but far too bureaucratic for the likes of me.

I like the idea that I can communicate with my customers directly, without any reference to somebody elses or even worse, a committee's set of rules. The internet allows me to do this and it is not something I would give up.

Cheers

Doug

Mike Halliday

  • Posts: 11578
Re: Goldfinch PCS
« Reply #23 on: January 25, 2009, 10:44:30 am »
Some clarification.

There is nothing illegal with stating that you are trained by the NCCA.

However, if you were to re-read one of my earlier posts, I refer to a document which many delegates attending NCCA Training Courses sign, whereby, in one of the paragraphs, they agree NOT to use any reference to the NCCA without being a paid up member. This can be legally enforced.
The name National Carpet Cleaners Association and the NCCA logo are registered trade marks and use without permission can, and does, lead to prosecution.

Safe and happy cleaning :)
Ken

does everyone realise the full ramification of this?

if you have signed that document you can never mention the #####  I have to use '#' because to type they word is leaving me open to prosecution, as I'm not a paid up member of the ####



Mike Halliday.  www.henryhalliday.co.uk

Mike Halliday

  • Posts: 11578
Re: Goldfinch PCS
« Reply #24 on: January 25, 2009, 10:46:44 am »
sorry!!!I've just realised I never signed that document so can say 'NCCA'

pity all those people that did sign :-\
Mike Halliday.  www.henryhalliday.co.uk

Doug Holloway

  • Posts: 3917
Re: Goldfinch PCS
« Reply #25 on: January 25, 2009, 10:48:46 am »
Hi Guys

Mike you could probably argue a restriction on trade, even if you did sign, just say you were new and the implications were not clearly explained, unenforceable in court in my view.

Cheers

Doug

Goldfinch PCS

  • Posts: 134
Re: Goldfinch PCS
« Reply #26 on: January 25, 2009, 10:56:31 am »
Mike behave yourself.

You don't have to preach the NCCA, just a leaflet so if the custie wants to they can read it, the guy that service my boiler don't tell me about corgi, I just know as a customer he must have it. I don't care what corgi says he has to do, neither will our custies, all they know is if you aren't a member of this body then you are probably crap/illegal/cow boy or girl or person. In that case they won't risk having a crap job on there carpets etc.

LISTEN I SAID PROBABLY - So don't crucify me ;D
Goldfinch PCS
0800 612 9244
LTT PROmite(Altec) Member of - IICRC
www.goldfinchpcs.co.uk

robert meldrum

  • Posts: 1984
Re: Goldfinch PCS
« Reply #27 on: January 25, 2009, 11:10:50 am »
This G/F is where it falls down, because the assumptiom that membership of an associaton, or having in their possession,training certificates will NEVER guarantee the holder will deliver quality...............and that is an unfortunate fact.




Bob Robertson

  • Posts: 695
Re: Goldfinch PCS
« Reply #28 on: January 25, 2009, 11:20:12 am »
sorry!!!I've just realised I never signed that document so can say 'NCCA'

pity all those people that did sign :-\

Mike/Ken

Was this signed form introduced a few years after  people had already done the training? I remember the form when I did the course.


Bob

Goldfinch PCS

  • Posts: 134
Re: Goldfinch PCS
« Reply #29 on: January 25, 2009, 11:41:21 am »
Robert

That is so very true, but a real professional would not fall foul of his duties. Imagine a corgi engineer does something incorrectly not by human error but trying to cut corners or even poor customer care or poor after care and something went wrong. Think of the consequence(s).

Airlines without ABTA  - anything goes wrong you loose your money.

Even though as a governing body you can't guarantee someone will act responsibly, you can make clear what is expected of them (minimal) and what rights the customer has.  Not just these things but you can see where I am going. Governing bodies could promote the industry in a positive way, become a household name like ABTA, Corgi and others. Think of the support you get from the governing body imagine a customer getting it wrong and insisting it's your fault. Plus all the other business +s


Mention carpet protection to anyone and if they ever thought of it the first name that comes to there mind is Scotch Guard, what we I would like is for the term carpet cleaning to be mentioned and everyone think NCCA, lets look at there site first.

A governing body isn't the solution to all CC's problems but it's a step in the right direction.
Goldfinch PCS
0800 612 9244
LTT PROmite(Altec) Member of - IICRC
www.goldfinchpcs.co.uk

Doug Holloway

  • Posts: 3917
Re: Goldfinch PCS
« Reply #30 on: January 25, 2009, 11:59:38 am »
Hi Guys

ABTA is an insurance scheme, doesn't reflect quaility.

Corgi is a gas certification scheme, doesn't cover plumbers only gas engineers, although a lot do both.

This discussion has come up lots of times before but unless their is a safety aspect to CC , then there will be no regualtion, why should there be ?

Cheers

Doug

robert meldrum

  • Posts: 1984
Re: Goldfinch PCS
« Reply #31 on: January 25, 2009, 12:23:17 pm »
G/F
I've worked under regulation before and it's................time consuming
                                                                                      frustrating
                                                                                      expensive
and worst of all ...............allows the SMART operators to appear to comply and carry out everything to the " requirements"and shows up in many cases the company or individual who is NOT interested in pedantic form filling, but has a determination to DELIVER THE BEST POSSIBLE SERVICE and value for money.

This is really what happens, I am currently updating reams of Regulations / Risk Assessments / Policies and Procedures, etc, for our other business and that is truly what regulation is about.

Oh..................It also costs us £2000 a year to be regulated. Yes, you pay the Regulatory board to regulate YOU


Goldfinch PCS

  • Posts: 134
Re: Goldfinch PCS
« Reply #32 on: January 25, 2009, 12:26:55 pm »
Doug

Lets put the regulations aside for a sec.

How would you best suggest the Industry is promoted so that CCs can continue to make a living. Customers or more importantly potential customers are aware of what Carpet Cleaning is, how we go about it  and the  benefits.

I just feel that in times like these where CC isn't going to be No.1 priority for the majority, more needs to be done to highlight the industry. TV is doing it's little bit  with those dirty house reality shows but more needs to be done.

Wouldn't it be good if we had a strongly supported body that could go out there and shout on our behalf?
Goldfinch PCS
0800 612 9244
LTT PROmite(Altec) Member of - IICRC
www.goldfinchpcs.co.uk

Goldfinch PCS

  • Posts: 134
Re: Goldfinch PCS
« Reply #33 on: January 25, 2009, 12:33:28 pm »
This thread has actually change in nature, so I have a site I want everyone to see and say whether or not this is how they would like the NCCA to be. So I am going to start this new thread.
Goldfinch PCS
0800 612 9244
LTT PROmite(Altec) Member of - IICRC
www.goldfinchpcs.co.uk

Bob Robertson

  • Posts: 695
Re: Goldfinch PCS
« Reply #34 on: January 26, 2009, 08:15:45 pm »
sorry!!!I've just realised I never signed that document so can say 'NCCA'

pity all those people that did sign :-\

Mike/Ken

Was this signed form introduced a few years after  people had already done the training? I remember the form when I did the course.


Bob



Ken

Maybe you missed this Question.

Bob

Ken Wainwright

  • Posts: 2107
Re: Goldfinch PCS New
« Reply #35 on: January 27, 2009, 02:51:52 pm »
I think it was being used when I joined the board about 2004(?)

Safe and happy cleaning :)
Ken
Veni, vidi vici, Vaxi
I came, I saw, I conquered, I cleaned up!

Bob Robertson

  • Posts: 695
Re: Goldfinch PCS
« Reply #36 on: January 27, 2009, 03:22:59 pm »
Cheers Ken

If It was Established in 1968 there could be a lot of people who haven't signed it.


Goldfinch

You have the name of the NCCA  at the bottom of every post. When I see this I would presume that the person was a member or giving the impression that they are.

Goldfinch PCS
0845 644 0676
NCCA IICRC LTT PROmite
www.goldfinchpcs.co.uk

Bob