I had 2 custies out of about 300 that don't have the windows done in the winter, but this year what with the credit crunch a couple more have tried it on. My reply was that I can't operate like that, this is my livelihood not just a beer money fiddle. I politely said to them what would you say if your employer came to you and said aahh don't bother coming in now till the spring, I don't need you? I can't say to the mortgage provider and gas/electric firms can I stop paying during the winter as my customers don't want me back till the spring.
I said if you don't want them done fair enough but come the spring the 1st clean will be charged @ an hourly rate which could treble the price. 1 said oh just carry on, another said don't bother coming back, I said ok I'll just offer your space on the round to the next person on my waiting list
Hardly a week goes by without me having to refuse a potential customer,but I can't take on any more ,I'm up to a 6 week rota now