[Shaun_Ashmore]

Bane clene used to have it in their owners manual but how do you come to a price based on wear and age?

Ian don't over complicate or you'll procrastinate in what to do next.

Shaun

[Kev Loomes]

Ian

On the form (software package) it has the space provided to put in a number on a scale. For the Actual age you put in the age (ask the client), for the previous cleaning you put in how many, for the level of soil you put in a figure between 1-3. The level of stain is again between 1-3, and finally for wear age a figure between 1-4. This then gives you a reading of whether they have light, normal or heavy soiling : Not sure how you would calculate this in writing

The higher the figure the worst it is. For wear age 4 is excessively bad and 1 is hardly any.

It essentially pushes for protection and a maint plan. If your reading comes out at say 'extreme' soiling then it would need more than one clean/protect and because its harder to clean the price is higher. For 'normal soiling' conditions the price would be your normal clean & protect price.

I dont use the audit aspect anymore Ian as it all gets very time consuming. What with this, maybe a presentation and finally the quote - some clients feel that they are being sold to like a double glazing salesman!

I think a presentation can help in approx 50% of cases, others just want a price.

Kev

[Shaun_Ashmore]

I was told by a customer that a CD franchisee had been to quote with a simular system and she didn't book because the questions went on and on too much, I do think a presentation is effective but I think a 5 minute one is enough for most. The US cleaners have a 'brag book' with pictures of kit and before and afters abd they offer it to the customer whilst they do measuring or tests.

Shaun

[Doctor Carpet (Ret'd)]

Not sure if this helps the debate but...

if a carpet is obviously knackered then I can't think of one customer who is going to be interested in any form of maintenance/regular cleaning. They just want to make it last a little longer.

One of my favourite sayings is "well, the only thing I can promise you is that after its been cleaned it isn't going to look like it was on the day it was fitted".

This manages expectations and flushes out any client who isn't going to be reasonable and just give you grief.

[Shaun_Ashmore]

Expectations of teh customer can be hard but you are going to be doing a restoration job on the item so you could offer interim cleans to kee it up to spec IF you do a good job of reserecting it in the first place! I think a mintenance plan should be sold after the event in that case.

Shaun

[Ian Gourlay]

I have half been using form for past 5 years but in the main get to record how old carpet is room size how dirty stains etc but always skiped wear age etc

what vac occasinally ask how often vac

but find customer looses interst

i do find they read the sales presentation after I have gone and have had referals from this.

The written one not the powerpoint one

[Jason Hedges]

Hi Ian,

Sorry off topic but just thought you're coming to the ccdo and staying Sunday night. If you wanted a lift I'm coming past Norwich on my way Sunday mid morning (a few of us are meeting up for a chat during the afternoon). Trouble is I'm staying the Monday night as well so wont be coming home until Tuesday.

If you wanted to grab a lift both ways you're more than welcome to jump in. You'll have to be staying over Monday as well though.

May not be convenient for you but offers there .

If you'd like to call me please do on 07721 827163.

All the best,
Jason.