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jo5hm4n

  • Posts: 954
Re: The best customer!
« Reply #20 on: June 24, 2017, 12:19:30 am »
Usually find 50 years + age group the best.

Always pay if in, cup of tea, little bit of polite chat.
If out, cheque in post or online prompt payment.

If cheque a little late in post, little post it note inside apologizing as been away ;D

Oh and an Xmas tip ;)

On the other end of the scale 5+ year customer.
Started out well.
Last year + pays online getting slower and slower.

Last two cleans been texting me to hurry up around.
One I was a week late, she pressure washed patio and made a mess off windows ::)roll

Last Friday did, I was 3 days late hassled me as had planned barbie

Again pressure washer😠
When I finished I made a point of asking for payment, just for the hell of it  ;D

Got told that when my child was older I'd realise cash is hard to come by ;D

She said she was gonna pay Monday just gone, she hasn't.

Oh forgot to mention I always have to move wheelie bins, 3 of em to get through gate.

Plus extra crap usually.
She's sacked as soon as I get my money.

Just debating whether to tell her or not, she's a real pushy cow.

Mistakes kindness for weakness  :)

This is not a good customer  ;D

I'd personally tell her shes sacked off because of whatever reason you want to giver her aslong as its legit.  You may find that she then realises she needs your services more than you need her money, that may change her attitude so shes takes you more seriously and wont try and order you about as much.  I've had a few of these lately.  Customers think they can order you about sometimes kind of like there slave.  Wack her price up, or tell her shes dumped because of bla bla bla, and in some cases you may find she will then bow to whatever you want from her to be a customer you want on your books :)

Just a thought ;)

lee_dewing

  • Posts: 3124
Re: The best customer!
« Reply #21 on: June 24, 2017, 12:40:50 am »
I'll probably do that mate, she won't leave me alone    ;D

The 1st time she text me when I was a week late,
And started to get a bit irrate, I made a joke of it and said can't win with customers either too late or too early.

Did explain it costs me money to work out of sync.

Maybe she'd be happy with someone else.

She text back don't be silly  ;D

Following month at it again  ;D

Will text her it's not working.

See if she asks why, then politely tear her off a strip :)
Pleasure in the job puts perfection in the work.     - Aristotle

Roy Harding

  • Posts: 1986
Re: The best customer!
« Reply #22 on: June 24, 2017, 08:27:08 pm »
I just lost a great customer cleaned for over 33 years, used to say bring your children to swim in the pool while you clean. She paid for us to have a holiday on our wedding anniversary to canneries. And over that time paid in excess of hundred and forty thousand. She bought the cancer scanner for Hereford hospital.
A real lady. 

8weekly

Re: The best customer!
« Reply #23 on: June 24, 2017, 09:22:34 pm »
I just lost a great customer cleaned for over 33 years, used to say bring your children to swim in the pool while you clean. She paid for us to have a holiday on our wedding anniversary to canneries. And over that time paid in excess of hundred and forty thousand. She bought the cancer scanner for Hereford hospital.
A real lady.
Why did she drop you?

nathankaye

  • Posts: 5366
Re: The best customer!
« Reply #24 on: June 24, 2017, 09:23:40 pm »
Usually find 50 years + age group the best.

Always pay if in, cup of tea, little bit of polite chat.
If out, cheque in post or online prompt payment.

If cheque a little late in post, little post it note inside apologizing as been away ;D

Oh and an Xmas tip ;)

On the other end of the scale 5+ year customer.
Started out well.
Last year + pays online getting slower and slower.

Last two cleans been texting me to hurry up around.
One I was a week late, she pressure washed patio and made a mess off windows ::)roll

Last Friday did, I was 3 days late hassled me as had planned barbie

Again pressure washer😠
When I finished I made a point of asking for payment, just for the hell of it  ;D

Got told that when my child was older I'd realise cash is hard to come by ;D

She said she was gonna pay Monday just gone, she hasn't.

Oh forgot to mention I always have to move wheelie bins, 3 of em to get through gate.

Plus extra crap usually.
She's sacked as soon as I get my money.

Just debating whether to tell her or not, she's a real pushy cow.

Mistakes kindness for weakness  :)

This is not a good customer  ;D

I'd personally tell her shes sacked off because of whatever reason you want to giver her aslong as its legit.  You may find that she then realises she needs your services more than you need her money, that may change her attitude so shes takes you more seriously and wont try and order you about as much.  I've had a few of these lately.  Customers think they can order you about sometimes kind of like there slave.  Wack her price up, or tell her shes dumped because of bla bla bla, and in some cases you may find she will then bow to whatever you want from her to be a customer you want on your books :)

Just a thought ;)

I cleaned this womans house for near on 15yrs but at the time it was my friends round. His first round since he left school which he built up with hard work (hes 41 now). So on this particular round it was relatively cheap compared to all the other work, whichbis crazy as the area is known locally as snobs hill!
This particular lady would boast of cruises etc shes been on and how one day if me and my friend worked and saved for many years than one day we could get on a cruise. Needless to say im not a fan of this lass!  So iv recently put the price up by 50%, a whopping £5 😂   she argued with me how i need her as shes paying me....it was a huge delight to tell her that she was So wrong and how people on a council estate pay more than what she was paying.
To watch her face, it was priceless.
facebook.com/1NKServices
1NKServices.co.uk

Roy Harding

  • Posts: 1986
Re: The best customer!
« Reply #25 on: June 24, 2017, 09:51:58 pm »
I just lost a great customer cleaned for over 33 years, used to say bring your children to swim in the pool while you clean. She paid for us to have a holiday on our wedding anniversary to canneries. And over that time paid in excess of hundred and forty thousand. She bought the cancer scanner for Hereford hospital.
A real lady.
Why did she drop you?



Sadly they both died within a year of each other.

8weekly

Re: The best customer!
« Reply #26 on: June 25, 2017, 12:18:51 pm »
I just lost a great customer cleaned for over 33 years, used to say bring your children to swim in the pool while you clean. She paid for us to have a holiday on our wedding anniversary to canneries. And over that time paid in excess of hundred and forty thousand. She bought the cancer scanner for Hereford hospital.
A real lady.
Why did she drop you?



Sadly they both died within a year of each other.
Good enough reason.

lee_dewing

  • Posts: 3124
Re: The best customer!
« Reply #27 on: June 25, 2017, 02:54:19 pm »
Thought it would be the grim reaper  :(

I lost a few good customers to him, too soon.

Usually Cancer.

Got a customer battling breast cancer, paid me Friday, explained "sorry I haven't seen you been having chemotherapy"

Why do the horribliest  things happen to the nicest people?

She did look well so I'm sure she'll be fine  :)
Pleasure in the job puts perfection in the work.     - Aristotle