[nathankaye]

Another way of looking at it.
Now im sure youve been late on some jobs, or you've done some jobs earlier, say 3wks instead of 4wks because your taking an holiday. Or you have taken a 2wk holiday for instance........do your customers stop employing you because you have altered the schedule to suit your requirements.  Nah didnt think so

[G Griffin]

Just do them three times in September to compensate, Lee.

[lee_dewing]

Just do them three times in September to compensate, Lee.[/quote
 

Interesting most seem happy to except, maybe that's right!

I just think if everyone did that to me I'd go bust!
(realise that's unlikely).

What If I said new price is £36 to customer in question, compensation tax😁


Could also say sorry I've given your space on my round to someone else who wants me all year around.

Thanks for your opinions looks like I'm in the minority 😁

I've just got too much work maybe?
(looking to eject some dead wood).

Rather get round more on time to the real customers.

Find alot of the big house brigade a pain.
e.g   trying to impose there will on you.

Basically I have to come when best suits me, tried being all things to all people years ago, just stress and unhappiness.

Just had to get someone to fix my boiler, workmen in general seem so unreliable and unprofessional.

I do my best to be on time, do a good job, be as helpful as possible and keep customers happy.

I don't think some and luckily just some, of our customers  realise how lucky they are to have us.

Just felt as if this customer is taking the pi55.

 But life goes on 😁 hot and hotter at the moment 😎

Thanks everyone

[Tosh]

Surely £30 isn’t big on anyones round?

You just had to, didn't you 


Go on then, post some pics of one of your London houses, you know you want too..
Don't forget to get your van and the shrek lookalike you had working for you in a few of the shots.   

I only said it to rattle you.

Easy.

[Tom-01]

From her point of view you can understand her not wanting the windows cleaned when she's not there.

I actually have the opposite to you where I clean quite a few holiday homes during the spring/summer months and they don't want them cleaned during winter. As others have said you just need to make sure you're earning a decent enough rate to make it worthwhile.

Don't agree with that. We have a cleaner and when we went away for a month last year asked her to still come every week, it's her livelihood. Maybe it's because it annoys me in my business when people just say no thanks because we're not here. They should appreciate having a regular, professional service IMO.

Yeah and she sat watching Jeremy Kyle while flicking her cherry. Ya donut.

Of I course I know she wasn't doing 1.5 hours every Friday whilst we were away, there wasn't anything to clean. Each week she did some extra bits that don't normally get done, and it was nice to know there was some activity around the place, especially as we have been broken into before.

Anyway the point was about the window cleaning, when the windows actually will get dirty whether they're home or not. Ya donut.

[Johnny B]

The way I see it is that it pays to be flexible these days.

I allow my customers to decide what frequency they want. I have some weekly shops, plus residentials from  2 weekly to 3 monthly, as well as a good number who call me as and when they want.

It all works out well for me as I have plenty of work to keep me going constantly, therefore if one of my customers asked me to leave for a couple of months, it would make no difference to me as there are always others to do.

John

[lee_dewing]

Yep see your point John.

Maybe by September I would have settled down 😁

I do run late often so won't notice.

Just wondering if it's the beginnings of customer being a messer😖

 I do have too much work, will see 😁

It's funny how certain customers annoy you.
I think it's because she's never offered me a hot or cold drink.

Which is an outrage 😠😁

[chris turner]

Yep see your point John.

Maybe by September I would have settled down 😁

I do run late often so won't notice.

Just wondering if it's the beginnings of customer being a messer😖

 I do have too much work, will see 😁

It's funny how certain customers annoy you.
I think it's because she's never offered me a hot or cold drink.

Which is an outrage 😠😁

Dump and move on.

[lee_dewing]

  thanks Chris 

It's not just me then.