[Soupy]

Works a treat..... if you've got the email addresses.

[Crystal-clear]

Works a treat..... if you've got the email addresses.

Oh sorry,

Yes it's a pain I called 30 and 17 signed up

[PoleKing]

Works a treat..... if you've got the email addresses.

Yeah, only if you've got the email address can you add the unique bit before.
I know it's not allowed but I've got 4 that wanted to do GCL but didn't use email.
They have me their bank details and I get the email that they would've got.

You could give them the reference you want them to use?
"Mrs Milne, this is your unique customer code, when you sign up, please enter it in the unique customer reference bit. Don't lose it. And don't forget to use it either, I wouldn't want to miss you off the 'paid' list. You only need to do it once. After that it couldn't be simpler!"

Or something like that...

[Marc Stock]

We use the invoice number as the dd payment ref. So all they do is send in the dd slip with their e-mail address on and we use whatever number is on the slip as their permanent reference. Easy as pie. We now have 14 signed up.

Don't necessarily want all on dd but am happy to phase out cheques in favour of this. Still get bacs payments and they don't cost anything at all.

[sunshine windows]

Soupy, I know it's a pain not having the address added when a new customer signs up.

All I'm doing is emailing them as soon as I receive notification from gocardless that I have a new customer. A bit time consuming but just copy and paste their email address and request info.

[Soupy]

Yeah I do that too but it's a bit clumsy. I have enough customers that if I were to put gocardless details on ALL their bills it would be a necessity that the reference numbers were there. Otherwise it could end up costing me customers from the resulting confusion.