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[GQC] Tim

  • Posts: 4536
Re: OAP's hate WFP
« Reply #20 on: January 19, 2009, 03:40:08 pm »
All my Oap's love it.

It's called training your customers people, number one rule when using wfp.

Klean07

  • Posts: 3244
Re: OAP's hate WFP
« Reply #21 on: January 19, 2009, 05:41:16 pm »
I had a oap custie ask me today if I was going to dry the windows off. Thing is I've been doing them wfp for about a year now and no questions asked. Her hubby even asked for a demo before employing me. Strange people about.
kkleanwindowcleaning.co.uk

Paul Coleman

Re: OAP's hate WFP
« Reply #22 on: January 19, 2009, 05:53:48 pm »
Unfortunately this thing with flats is a problem. You can't blame the downstairs for having a go at you, I would do the same, wouldn't you?

By the time your "pure water" has run down the wall & splashed on her dirty sill it ain't gonna dry nowt like clean I'm afraid!

With flats, I will either do them all (preferably for a management company) or I do ground floor only.  I turn down upper flats if the people below want no service.  Even when I clean my own windows (once in a blue moon) I clean the people's window below (for free of course).

johns window kleen

  • Posts: 406
Re: OAP's hate WFP
« Reply #23 on: January 19, 2009, 07:11:09 pm »
This a bit of a quandry then.
The people on the top floors employed me as their old cleaner, sensibly in my opinion wont use ladders to do these flats anymore. These Flats back onto a river, witha steep bank,which no lie is about 10ft from the buildings.

The people downstairs have their own cleaner, so they aren't my custies, and I dont even wont to try and take the other guys business, so what can I do, but offer to blade their windows off for free. This is showing them both consideration and respect. If they refuse this apart from dropping my jobs, which im not gonna do, theres not much I can do to solve the problem.

macmac

Re: OAP's hate WFP
« Reply #24 on: January 19, 2009, 07:28:08 pm »
if this is work you want to keep just give the bottoms a quick blade off or quick wfp.