I used to hate having to do late work like that,i used to leave it and leave it until sometimes it was a few months late and they stil never complained as they were badly priced so they thought they were still getting a bargain.Sometimes you just have to knock some jobs on the head or pass them on,there`s nothing worse than having work you recent doing.What could be better than having a book full of work and enjoy doing 100% of them,that`s the eldorado of the window cleaning business.