first time for me things froze up,turned out to be my hose ,(that was left in the van),best way to de freeze it is this...1 get a kettle of hot water and pour over hose...2 clean a couple of houses trad and put the hose on the bonnet of your van with the engine running..3 when you role the hose up at the end of the day,leave the tap open and as you roll it back on the reel, you,ll find water spurting out,,this means less water in hose to freeze,so far so good this way.