[colin bird]

hi gents,so ive been window cleaning for 18 years.back when i started in 2008 i had minimal customers that required a text prior to cleaning resulting in fewer cancelations.
what ive noticed in recent years more customers are asking for a text the night before cleaning,for me this has resulted in many more cancelations,ive also noticed in the last couple of years the cancelations have increased much more,i feel this is due to the customers  having less dispoable  income and also spending half there life with there phome in the hand.
what are your views ? would you agree with what im saying ?

[dd]

Possibly. If people mess me about too much I just drop them - does not happen often though.

[Splash and dash]

This is why we don’t txt customers , when quoting I explain in detail they are agreeing to a regular 4-8 weekly clean all year round and we work in all weathers within reason , if they hesitate we don’t take them on , again we don’t take on jobs with access  issues if the gate has a lock we will need a key  or a code or won’t do the job simple as that . Only valid reasons for not doing a clean would be things like building work or decorating going on . If they cancel a clean due to looks like it might rain or they aren’t dirty they are reminded what they agreed to at the quoting stage if they still say leave it they are dumped  immediately, but this vary rarely happens probably less than 5 jobs in 10 years .

[tonyoliver]

Text 10 get three  or four skips 
Now it’s spring the suddenly remember my phone number
I think they think we do this as a hobby  or
In between burglaries