It will be because of the stormy weather! I did mine last Friday and looking at them now they look like they've not been cleaned in months!! Phone the custy up and explain the situation if they are still not happy offer a discount on the next clean.
Do what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.
Quote from: Pokerpest on February 17, 2014, 03:16:59 pmDo what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place.
Quote from: 8weekly on February 17, 2014, 03:38:07 pmQuote from: Pokerpest on February 17, 2014, 03:16:59 pmDo what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place. Maybe some of us feel that we are being taken for a fool if we re-clean windows that have become excessively dirty prematurely. I for one value my customers and am happy to go the extra mile to keep the good ones happy. John
Quote from: Johnny B on February 17, 2014, 08:28:34 pmQuote from: 8weekly on February 17, 2014, 03:38:07 pmQuote from: Pokerpest on February 17, 2014, 03:16:59 pmDo what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place. Maybe some of us feel that we are being taken for a fool if we re-clean windows that have become excessively dirty prematurely. I for one value my customers and am happy to go the extra mile to keep the good ones happy. JohnIs a customer like this a "good" one? Sends a text suggesting that you had left a bill but not done the job. You must be very short of work.
Texting is DEADLY - avoid at all costs!!