We have been doing 2nd cleans this week with WFP.
Every customer (450+) I told to phone me if there was any problems with the first clean (WFP), and I didnt recieve any calls.
Earlier on in the week however, 1 annoying lady said she wasnt happy and neither was the lady next door with the results first time round, so I said well why didnt you phone me?! Also, when I went next door, she said there wasnt any problems, so I caught lady 1 out.
I still cleaned them and she paid

So, all in all, its been a success.... so far. Untill we have cleaned every property twice, I wont know everyones reaction to it.
Oh, and ive now noticed instead of 'youve missed a bit' when up a ladder, its now 'thats cheating' when out using the pole
