It may be a coincidence.
I used to buy quite a few bits from Cleaning Spot and I always order by phone so I've got to know the various voices over the years but recently, I havn't reckonised the voice(s) at the other end.
The last few orders have been a real mess up and the last order never even arrived.
I got my money back with no hassle what so ever.
After years of faultless service, suddenly it's a muddle. Anyway, they've lost a customer.
Maybe new owners?