Hi all,
Went to a quote in a Penthouse fltt today. 4th floors up !

There had been a fire below a week ago, and there had been some smoke dust etc into the flat. You coulnt really see much dust as she had had cleaners in to clean everything. She wants all the carpets cleaned.
Alot of the carpet is a doddle, but in a bedroom there was what I believe is called shagpile. It is whiteish in colour and about 4cm in length. Ive been cleaning about a year and havnt had clean, or been asked to clean it before.
Can it be cleaned? It seems as if it will just get sucked up the wand I would have thought. Even vacuuming it could be difficult, or am I wrong?
Any advise please?
Tnx
Ben