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Craig 72

  • Posts: 526
Re: customer trying to get out of paying!
« Reply #20 on: September 15, 2010, 05:52:44 pm »
i had a total not a very nice person the other day too.

Do the first clean ,(dirtiest windows ever) get paid everyone is happy do the 2nd clean leave my slip and self addressed envo with the child minder.

he didnt send cheque so i call 1 day before the 3rd clean (mind you this guy probably has a 400k pad)

No answer left message just saying hello , etc , didnt get your cheque for last month was it maybe lost in post. at midnight he texts bck saying

"dont clean windows at" thats it.... no sorry i would like to cancel ill pay you for last time nothing ,

so i call bck no answer leave a message ...
he then texts me back saying stop the attitude and a whole load of crap how there is nothing i can do... i have signed nothing basically he knew what he was doing , i said price once per month he said yes just to get the clean then cancel and now will not pay..

I think all 1st cleans need to be charged double to keep you away from these kind of idiots

This bloke needs a size 10 in his gonads.What a total pratt.Not even having the balls to give you the brush of in person.I had an interesting one the other day.A bloke came out and tried to pay some of his bill with an old 50p.When I explained that it wasn't legal tender he just said,'well thats all you're effing getting'.Then he acted all flabbergasted when I said I wouldn't be back.You can't help but get wound up when things like that happen.My blood was well and truly up,if he was a bit younger I think I would have kicked off with him.These idiots treat us like little odd job lads out for pocket money.

A & J Owen Window Cleaning

  • Posts: 2192
Re: customer trying to get out of paying!
« Reply #21 on: September 15, 2010, 05:58:41 pm »
We've got one other customer who owes us some only about £20 quid but it's the principle. She's been told no more clean until she pays and as it's quite close to home we are going to keep turning up - we copped one on a sunday morning once, she was trying to make a quick escape but we caught her!

Alan don't do it very often but he did once park his car behind the owner of the house and stayed there until he paid up - fortunately he wanted to go out so Alan was only there 20 mins. ;D

scud

  • Posts: 683
Re: customer trying to get out of paying!
« Reply #22 on: September 15, 2010, 06:08:31 pm »
  I have one owes me £33, I do every house on the estate, about 40 houses total. I can park my van and 11 houses around hers, so I park it over the end of her drive for nearly 3 hours.

  She still hasn't had the guts to ask me to move it as she knows it's going to cost her £33 plus interest.

tom2009

Re: customer trying to get out of paying!
« Reply #23 on: September 15, 2010, 06:09:59 pm »
  I have one owes me £33, I do every house on the estate, about 40 houses total. I can park my van and 11 houses around hers, so I park it over the end of her drive for nearly 3 hours.

  She still hasn't had the guts to ask me to move it as she knows it's going to cost her £33 plus interest.
  ;D 8) I like yer style!

Jack Wallace

  • Posts: 625
Re: customer trying to get out of paying!
« Reply #24 on: September 15, 2010, 06:37:07 pm »
I used to get wound up by bad debt, but not anymore.
I chase it for a while then write it off as my time is more valuable elsewhere.

I just send them the following letter then write it off and forget it. If any money comes in it’s a bonus, if not I am sure they sweat for a day or two.



Dear Sir / Madame

Despite numerous attempts at recovery your debt for our services remains outstanding,
This will be my final request at recovery personally.
 
If this debt is not cleared within 7 days I am left with no choice but to refer it to Her majesty’s court service.
Alternatively we may pass the debt on to a recovery agency, the £75 cost incurred by passing it on will be charged to your account.
Please note: Interest will be charged from the date the debt became due as set out in the Late Payment of Commercial Debt Act 1998.
Additionally we also report any outstanding arrears with credit reference agencies 28 days after the date of this letter, which may affect your ability to obtain credit in the future.

Current outstanding debt £xxx

If you wish to discuss this matter personally please do not hesitate to contact me,



Yours sincerely.


Jack Wallace

  • Posts: 625
Re: customer trying to get out of paying!
« Reply #25 on: September 15, 2010, 06:40:55 pm »
PS.  so far this particular version of the letter has 100% sucess rate. Its got to the point where I enjoy sending it out to see the response.  ;D (only 3 times though)

Does that make me wierd? ha ha

A & J Owen Window Cleaning

  • Posts: 2192
Re: customer trying to get out of paying!
« Reply #26 on: September 15, 2010, 07:16:21 pm »
Love the letter. £20 debtor just paid up - Alan waited outside his house and wouldn't go until he paid. He's promised to pay on time next time. Alan's told him in future we'll text night before for money to go under mat or they don't get done. We do rest in road so it's no bother either way :)

Sapphire Window Cleaning

  • Posts: 2942
Re: customer trying to get out of paying!
« Reply #27 on: September 15, 2010, 07:48:35 pm »
We got paid from one customer 2 weeks ago for a clean way back in February. then 3 days later asked if we can clean their windows.
I won't mind doing them as long as I get the money before Christmas!



Matt
Reaching parts traditional window cleaners can not reach.

Crystal-clear

  • Posts: 3029
Re: customer trying to get out of paying!
« Reply #28 on: September 15, 2010, 09:18:50 pm »
We've got one other customer who owes us some only about £20 quid but it's the principle. She's been told no more clean until she pays and as it's quite close to home we are going to keep turning up - we copped one on a sunday morning once, she was trying to make a quick escape but we caught her!

Alan don't do it very often but he did once park his car behind the owner of the house and stayed there until he paid up - fortunately he wanted to go out so Alan was only there 20 mins. ;D

lol thats brilliant i wish i would do something like that hahahah


Crystal-clear

  • Posts: 3029
Re: customer trying to get out of paying!
« Reply #29 on: September 15, 2010, 09:25:56 pm »
PS.  so far this particular version of the letter has 100% sucess rate. Its got to the point where I enjoy sending it out to see the response.  ;D (only 3 times though)

Does that make me wierd? ha ha

Nice letter mate

But if one of those bad people didnt wana pay you have no contract? you couldnt really take them to court could you;? i get it thou by not chasing them it aint worth it i learnt that a long long time ago.

I must have written off £500 by now writting off work in the north is standard practise ! its what you need to deal with :)