Barry, what I find amazing is at least six posters above have taken your post seriously!Got any more trad. top tips?
Quote from: M & M Window Cleaning . aka prowindow on September 12, 2011, 02:25:00 pmthe point i am making is it seems a bit over the top . to go to all the trouble of printing letters and chasing debt in such a way as you describe , you need to chill out out a little mate . I get on really well with a lot of my custys so dont mind waiting a day or two for payment , its part of good customer relations . i find it works better to have a good rapport with custys instead of taking them to court for a few quid just because they dont happen to have any money on them when i happen to call for my money . Mike fair enough i wish you well in your business , mikeFair enough if it works for you, congratulations! However down here in the south customers are not your freinds, alot of my customers are millionaires, they dont have friends in business trust me i know. Good customer relations is key to a succesful business, however it goes two ways and just becouse they are nice people, failing to pay you when the bills fall due in itself shows you havent got the right kind of rapport with your customers, and they dont take you seriously. All my custies know me well, I do a good job, I am regular, I stick to my word and I expect them in return to pay ontime. I dont have any issues normally with payments, becouse each customer is told when they sign up that we expect payment to be recived on time. Remember you are running a business, a customer not paying you ontime isnt worth having and I have no quarms about dropping customers who dont respect my business terms, and filing small claims for moneys due. Its all part of running a business, and those who think their customers are thier mates, or feel honoured to clean their windows for a cuppa and a chat; thats great but it wont get your bills paid. or make you rich will it?
the point i am making is it seems a bit over the top . to go to all the trouble of printing letters and chasing debt in such a way as you describe , you need to chill out out a little mate . I get on really well with a lot of my custys so dont mind waiting a day or two for payment , its part of good customer relations . i find it works better to have a good rapport with custys instead of taking them to court for a few quid just because they dont happen to have any money on them when i happen to call for my money . Mike fair enough i wish you well in your business , mikeFair enough if it works for you, congratulations! However down here in the south customers are not your freinds, alot of my customers are millionaires, they dont have friends in business trust me i know. Good customer relations is key to a succesful business, however it goes two ways and just becouse they are nice people, failing to pay you when the bills fall due in itself shows you havent got the right kind of rapport with your customers, and they dont take you seriously. All my custies know me well, I do a good job, I am regular, I stick to my word and I expect them in return to pay ontime. I dont have any issues normally with payments, becouse each customer is told when they sign up that we expect payment to be recived on time. Remember you are running a business, a customer not paying you ontime isnt worth having and I have no quarms about dropping customers who dont respect my business terms, and filing small claims for moneys due. Its all part of running a business, and those who think their customers are thier mates, or feel honoured to clean their windows for a cuppa and a chat; thats great but it wont get your bills paid. or make you rich will it?