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Window Cleaning Forum / Re: Nightmare customers
« Last post by Spruce on January 06, 2026, 07:45:54 am »I deal with the * we're ok this month brigade* by dumping them . Then the ones that drag their feet with payment I'll text them to say that I'm calling round later to get payment. They usually pay straight away. Then there is the ones that try it on like a regular one I did before Xmas. She was out but her hubby opened the back gate for me then along with his teenage sons watched me clean the back windows. Payment was still outstanding over Xmas so I sent her a message for which she replied did I clean her back windows because hubby said I was only there for 10 minutes. She paid but now she's dumped!
The trouble is she will bad mouth you as unreliable to neighbours and friends. "You just can't get anyone reliable and honest these days. They are all the same. He obviously didn't clean the back windows as he was only here for 5 minutes." They never see themselves as the problem.
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I dont forget.