Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Scrimble on January 06, 2010, 12:56:42 pm
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when i bought my wfp setup from them in october i travelled 260 miles round trip after hearing how good they are (mainly from on here).
even though i live 10 miles away from the window cleaning warehouse which sells nearly the same kit a bit cheaper i decided its my livelyhood and i dont want to buy the cheapest kit.
now my pump controller has thrown a wobbly i've sent it back to them last week 29th dec and now i'm gettin fobbed off by them everytime i ring them, not once have they called me back and they say they will every time.
they want me to pay for a new one and when my original faulty controller comes back from the manufacturer they might refund it if it was actually faulty.
and they wont just send me a replacement because they will be and i quote "out of pocket" they dont care that they've sold me a duff controller and i cant work without it!
how longs a piece of string to how long is it going to be til they get my controller back from the manufacturer.
poor after service, i wanted to buy a 350l 40inch ro full works 2k job for my new van but after experiencing there aftersales service i doubt it very much!
very very disappointed with them
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Thanks for the heads-up!
This is where I find Gardiners score - they don't quibble about relatively small problems to keep their custy happy!
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when i bought my wfp setup from them in october i travelled 260 miles round trip after hearing how good they are (mainly from on here).
even though i live 10 miles away from the window cleaning warehouse which sells nearly the same kit a bit cheaper i decided its my livelyhood and i dont want to buy the cheapest kit.
now my pump controller has thrown a wobbly i've sent it back to them last week 29th dec and now i'm gettin fobbed off by them everytime i ring them, not once have they called me back and they say they will every time.
they want me to pay for a new one and when my original faulty controller comes back from the manufacturer they might refund it if it was actually faulty.
and they wont just send me a replacement because they will be and i quote "out of pocket" they dont care that they've sold me a duff controller and i cant work without it!
how longs a piece of string to how long is it going to be til they get my controller back from the manufacturer.
poor after service, i wanted to buy a 350l 40inch ro full works 2k job for my new van but after experiencing there aftersales service i doubt it very much!
very very disappointed with them
I'm not certain about this, but I believe that it is the retailer who is responsible for replacing items under guarantee.
If a piece of equipment breaks down within the guarantee period, they should replace it without quibble. It's then up to them to take it up with their supplier.
Even if I'm wrong, they certainly aren't doing themselves any favours by penny-pinching. They've lost you as a customer, and they're likely to lose even more customers if a few more stories like this circulate.
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It is normal warranty practise to charge for the item then credit once it has been checked and tested, subject to it not being broken through missuse.
Suppliers would be out of pocket other wise, we have had controllers back which have burnt out, when the manufacturer has tested them it has been obvious that the operator has tried to run 2 pumps from one control (not suggesting this to be true in your case), so with the amount of warranty issues we as suppliers deal with, we could not take each issue as face value we have to treat all the same.
Pure freedom are dealing with this how we all deal with it.
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It is normal warranty practise to charge for the item then credit once it has been checked and tested, subject to it not being broken through missuse.
Suppliers would be out of pocket other wise, we have had controllers back which have burnt out, when the manufacturer has tested them it has been obvious that the operator has tried to run 2 pumps from one control (not suggesting this to be true in your case), so with the amount of warranty issues we as suppliers deal with, we could not take each issue as face value we have to treat all the same.
Pure freedom are dealing with this how we all deal with it.
what, not returning calls, the feeling of being fobbed off?
There may be a procedure that has to be followed if goods have to be returned under warranty but if thats not explained fully, we are going to feel miffed
I think that was a brave post Craig as a supplier
Lee
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I was only backing up the warranty side of things, didnt mention the phone call situation, as it would be wrong for me to comment on that, our customers no we always return calls.
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i feel fobbed off by them, everytime i ring them there trying to get off the phone,
yes i'll ring you back
i'll let you know,
i dont know i'll pass you onto someone else who might,
i'll give them a ring and ring you back later
they have gone home now i'll get them to ring you in the morning
dont know how long it will be probably a couple of days
pure freedom have not once rang me.
i am not going to be paying for another controller from them i want my faulty controller replacing,
the service i'm getting and the attitude from them is what i'm disappointed about,
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google purchasing complaints
that will give you your consumer rights
also standard letters that you can send out
also is their refunds policy displayed by the point of sale if it isnt that may help your cause
if the item is faulty you are entitled to a refund or exchange
i had loads of grief from carphone warehouse
and eventually won but they were just the same
all smiles take your money and dont want to know when there is a problem
thats poor service from them considering it is your livelyhood
i for one will go elsewhere when buying equipment if thats the case
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Hi Craig,
I'm sure you are right with the warranty side and I know that you were not commenting on Pure freedoms level of customer service.
Is what your saying then if I buy one of your guttervacs and it fails in the warranty period, it would need to be sent away so the manufacture could establish what was at fault.?
I would expect a good level of customer service from you as that is the image you always have on here, but I would only expect an out of warranty machine to be returned to the manufacture
As I said at the start I have no knowledge of current warranties.
Lee
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ive used both wca and wintecs and find service and attitude spot on always helpful and great service
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i had a sub pump from alex
it wasnt a big order, it was 400 L tank and a subpump , its the only things i have had of them, he knows i will not likely part with 500 quid for a pole either, so its not like he was trying to keep a well paying customer happy, just customer service done well
i took deliver before christmas, i then had christmas and then my hernia op, so 3 - 4 months had passed, i had filled the 400 L tank twice
alex was good enough to send a new pump out, he asked could i have the old pump packaged up and ready to be picked up
fair play to them, i was well impressed
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The boss bought me a Sony video camera for Christmas, I did some filming with it and uploaded it to my PC and the film was rubbish and I mean the quality, so I took it back to Curry's and without quibble they replaced it and I even had a £70 refund because it was now in the sales, so hows that for customer service, so why can't pure freedom replace the controller for this guy without quibble?
I've dealt with pure freedom for most of my gear and if this is the way their after service is headed then I'll simply find another supplier, its the customers who pay our wages and it will be beneficial for suppliers to remember this.
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i had a problem with my pump and controler from pure freedom i sent them back to them at my cost and they tried them out and told me it was there problem and sent me back the old ones and gave me new ones
i think with pure freedom is that they run on a low profit system so when something goes wrong they have to make sure it is manufactors problem to get there money back
i myself lost time at work when i sent mine back witch is not fair
also i find they change there product regualy so if you need a replacement you have to buy complete and not just a single compoment
also if you dont mention a specific compoment you will be sent a cheaper part
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Going back 2 or 3 years i had a similar issue with Pure Freedom or should i say Adepta. Emailed them(never once replied), called them,(I was fobbed off beyond belief) Aftersales was non existant. I gave up eventually. I lost £80 worth of gear. They lost my business. FOR LIFE. Shame cos they seem to be "up there" when it comes to prices. And yeh. one post like mine(or others) will put people off using them. And for what? Small minded and bad business. Gardiners aint the cheapest but they are soooo no nonsense when it comes to the smallest of complaints/issues. I know which one i'd put money on being around in 20 years time.
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I've just rang them to find out whats going on and there going to ring me back again.
i hope they are reading this thread i might get a controller back a bit quicker,
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Hi Craig,
I'm sure you are right with the warranty side and I know that you were not commenting on Pure freedoms level of customer service.
Is what your saying then if I buy one of your guttervacs and it fails in the warranty period, it would need to be sent away so the manufacture could establish what was at fault.?
I would expect a good level of customer service from you as that is the image you always have on here, but I would only expect an out of warranty machine to be returned to the manufacture
As I said at the start I have no knowledge of current warranties.
Lee
If its an item that we manurfacter or put together like the Polarvak, then we would test eqipment straight away (as we have a vac/carpet cleaning machine service dept) so a swap over would happen straight away, and if the fault is obvious and straight forward an exchange happens, the problem is with such things as pumps, controllers etc, other wise people who left their 1 week old pump in a freezing cold van would think oh great' take it back swap it over as its only a week old, we swap it, then send back the first one to flo-jet/sureflo and they write back " sorry this pump has perished due to frost damage" who's laughing!!
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From what I hear pure freedom went downhill a lot after Andrew McCain left. Just a thought, if you have a pressure switch on your pump, you can wire the pump straight into the battery with the pressure switch in serial and you will have a working system again, you won't have the flow control but you at least will have water.
As for Gardiners, brill. I have had problems with faulty stuff and stuff broken in transit, and every time gardiners send out the replacement first. Once was microbore that had bulged after a day, and they readily understood that I needed the new hose before I could send the old stuff back, their idea in fact.
Simon.
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I've just rang them to find out whats going on and there going to ring me back again.
i hope they are reading this thread i might get a controller back a bit quicker,
Well don't stand out in the snow waiting for them to reply will you ::)
Pure freedom were excellent when Andrew McCann was running it, I had a problem with a pump and he sent me out a new one next day and Just asked me to return the old one and they paid for it.
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Hi Craig,
I'm sure you are right with the warranty side and I know that you were not commenting on Pure freedoms level of customer service.
Is what your saying then if I buy one of your guttervacs and it fails in the warranty period, it would need to be sent away so the manufacture could establish what was at fault.?
I would expect a good level of customer service from you as that is the image you always have on here, but I would only expect an out of warranty machine to be returned to the manufacture
As I said at the start I have no knowledge of current warranties.
Lee
If its an item that we manurfacter or put together like the Polarvak, then we would test eqipment straight away (as we have a vac/carpet cleaning machine service dept) so a swap over would happen straight away, and if the fault is obvious and straight forward an exchange happens, the problem is with such things as pumps, controllers etc, other wise people who left their 1 week old pump in a freezing cold van would think oh great' take it back swap it over as its only a week old, we swap it, then send back the first one to flo-jet/sureflo and they write back " sorry this pump has perished due to frost damage" who's laughing!!
Thank you for your reply, it make more sense to me now
Lee
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I totally agree, Pure freedom were great when Andrew was there, I havent used them since he left as the telephone manner and service on the other end of the line sucked every time i called. Shame as my initial setup was purchased from them.
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I feel its the company’s own choice to work on a small margin to gain more business, but its no excuse for bad service. All business is based on risk. Its the risk of the profit maker not the customer. These suppliers in the U K get away with murder because we take it. Its time to put our foot down. In most other countries they would battle in business, because the buyer s vote with there cash. WHY SHOULD THE BUYER TAKE ALL THE RISK.
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Very interesting thread. I considered buying from them :-\.
Might look elsewhere for a trolley. Any ideas?
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Very interesting thread. I considered buying from them :-\.
Might look elsewhere for a trolley. Any ideas?
X line at Nottingham seem to be good and have a very similar trolley
Lee
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Very interesting thread. I considered buying from them :-\.
Might look elsewhere for a trolley. Any ideas?
X line at Nottingham seem to be good and have a very similar trolley
Lee
Thanks Lee.
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In reply to Marcus’s comment, phone and bad service is a management problem. The pace and attitude of staff is encouraged by mane gent and staff become like clones of there bosses to please them and curry favour. Its easy to sit in a office and be tuff but your staff are setting the pace in your business communication and they mess up the company’s reputation with bad attitude and service.
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I found when i went to grimsby to pure freedom they was very helpfull in showing me different options and how my set up would work. Even made me a nice cuppa too! Whem my tds meter packed up not long after they sent me a new one straight out. Must admit i did get the 'ring you back' and didn't senario,but apart from that i have recieved good service from themn the whole.
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In all the years i have been on CIU, this is the first post i have seen people bad mouthing Pure Freedom.
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I brought a diy wfp system from them in November and the controller didnt work from day one. I had to send it back (at my own cost) but a replacement arrived 2 days later. Have spoken to Andrew Bramley on the phone several times and always very helpful.
I guess my only complaint was having to send the controller back at my expense.
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I cant comment on the OP problem but last feb i had a van mount and bought a trolley at the same time from pure freedom
anyway a couple of weeks later i noticed the powder coating was starting to rub thin on the trolley from putting barrells in and out (if you search back in my posts you will see the thread i think it was called "is this acceptable")
I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again
personaly i cannot fault pure freedom for there service i just thought i would post my experiences to try and balance the post after all pure freedom are not here to give there own take on this thread
I hope you get sorted
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Very interesting thread. I considered buying from them :-\.
Might look elsewhere for a trolley. Any ideas?
I looked at the pure freedom one and didnt like there service, I went for a brodex trolley, it even comes with a free pole (only 6foot tho) i got them to send me a 25ft alloy one insted. :)
I have found brodex service great, just getting a van mount system sorted from them
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I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again
The service you received is contained in the quoted sentence :)
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You pat peanuts and you get monkeys.
The lesson here is: people on CIU dont know what they're on about. Just cos everyone raves about something on here doesnt make it good, and just because they slate it, it doesnt make it bad.
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You pat peanuts and you get monkeys.
The lesson here is: people on CIU dont know what they're on about. Just cos everyone raves about something on here doesnt make it good, and just because they slate it, it doesnt make it bad.
why would you want to pat a peanut ? ? ? ?
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why would you want to pat a peanut ? ? ? ?
to make it your friend.
Matt, you are a case-in-point about CIU being full of people who dont know what they're on about. Full of opinions about ionics, hot water and whatever else. Do you have a hot water system? NO. But that doesnt stop you from going on as if you know all about it, including claimimng that most hot water users have it luke warm to prevent cracking. Ha ha, you dont have a clue.
Do you, or have you ever had, an ionics system? NO. But that wont stop you from going on as if you know all about them. You don't.
You'll probably now say something like "oh they all do the same thing, they pump water to a brush they're all parts off the shelf" blah blah blah, which all the more illustrates my point that you dont know what you're talking about.
Unfortunatley, when someone has a genuine question, it is usually you who knows diddly squat who will chime in with your vast amount of non-knowledge.
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Purefreedom don't seem to be too bad not top end of market but not too bad, very helpfull when i was buying from them they seem to pride themselves on customer service or so they make you believe, as for people saying gardiner are all that ???i bought a super lite 60ft pole from them and in the space off 6 months i have had 2 sections break on me albiet they were in the first 3 sections of the pole, you know the sections they don't bang against trees and sit on obviously ,great pole but beware at £88 for a new section that is made what seems from eggshell you only have to break one section and you end up with abill, anybody else had problems with the pole.????
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I patted a peanut once
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Is it me or this this site becoming overwhelmed with self opinionated arrogant arseholes? Every other post seems to contain something from someone that they would never have the balls to say to anyones face. If it wasn't for a dozen or so bloody decent boys(and gals) in here, who's knowledge and opinions i truly rate and admire, i'd torch this site(if you could torch a chat forum) >:(
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drwindows,
the more opinions we get about something the better in my view. You are more likely to get a truer picture.
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Just to put another slant on this: a couple of years ago I was fitting out a van and the pump/controller unit wouldn't work. I bought it from Cleaningspot. I rang them and they put me onto Williamsons, who told me to send the controller back and they would test it, but warned me if there was nothing wrong with it they would charge me a test fee. Can't remember what the fee was but it wasn't cheap.
A few days later Williamsons rang to say they'd had the controller on test for three days and it had worked perfectly.
In the meantime I had completed the van fit-out with the same pump but a different controller I had in stock. The unit worked perfectly.
I got the faulty controller back and fitted it with another pump - it worked perfectly :o >:( >:(
I never did find out why it wouldn't work with the first pump, but both systems are still working fine.
I had to bite the bullet and pay.
I wouldn't buy another controller - you can set your pump to a reasonable flow by adjusting the pressure control (on the bottom of the pump - a screw that you turn to increase/decrease pressure) and then use it wired direct to the battery with a simple toggle switch to turn it on or off. No need even for a by-pass valve as you have just the right amount of flow to suit you.
These controllers came in long after we all started using WFP, as an "add on" to improve performance, but they're by no means an essential part of your system.
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Why do some people get to me on here? Can't believe DRwindows(yeh, WHO?) comes on here and has a pop at matt like that. Matt's been around for bloody Donkey's giving out hours and hours and hours of bloody good advice to people, bending over backwards to help people out. And DR....."WINDOWS"(newbie) comes out with that. Egits..........Pingu.....fancy a pint tonight? ;)
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I patted a peanut once
I flicked a bean! ;D
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I patted a peanut once
I flicked a bean! ;D
and i watch both of you do that :D :D :D
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Purefreedom don't seem to be too bad not top end of market but not too bad, very helpfull when i was buying from them they seem to pride themselves on customer service or so they make you believe, as for people saying gardiner are all that ???i bought a super lite 60ft pole from them and in the space off 6 months i have had 2 sections break on me albiet they were in the first 3 sections of the pole, you know the sections they don't bang against trees and sit on obviously ,great pole but beware at £88 for a new section that is made what seems from eggshell you only have to break one section and you end up with abill, anybody else had problems with the pole.????
Yes!
great to use but i like the egg shell comparison, rings true!
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I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again
The service you received is contained in the quoted sentence :)
Im sorry i dont understand what you mean?
I had a problem with somthing i bought from pure freedom and it was sorted out within 24 hours id say thats bloody good service
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Why do some people get to me on here? Can't believe DRwindows(yeh, WHO?) comes on here and has a pop at matt like that. Matt's been around for bloody Donkey's giving out hours and hours and hours of bloody good advice to people, bending over backwards to help people out. And DR....."WINDOWS"(newbie) comes out with that.
This just gets better and better.
The amount of time someone spends writing posts on here, or how long they've been a member DOES NOT relate to how useful their advice is, or how broad their experience is.
In fact probably the reverse is true.
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I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again
The service you received is contained in the quoted sentence :)
Im sorry i dont understand what you mean?
I had a problem with somthing i bought from pure freedom and it was sorted out within 24 hours id say thats bloody good service
What i mean is you dealt with ANDREW so problem sorted quickly. He is no longer with them :(
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I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again
The service you received is contained in the quoted sentence :)
Im sorry i dont understand what you mean?
I had a problem with somthing i bought from pure freedom and it was sorted out within 24 hours id say thats bloody good service
What i mean is you dealt with ANDREW so problem sorted quickly. He is no longer with them :(
yes i dealt with ANDREW BRAMLEY not the other Andrew that left
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why would you want to pat a peanut ? ? ? ?
to make it your friend.
Matt, you are a case-in-point about CIU being full of people who dont know what they're on about. Full of opinions about ionics, hot water and whatever else. Do you have a hot water system? NO. But that doesnt stop you from going on as if you know all about it, including claimimng that most hot water users have it luke warm to prevent cracking. Ha ha, you dont have a clue.
oh but i can read, and i pointed out a post by a ironics user that same day, he said about the cracked windows, so i guess you either need to read a few more posts so you might have a clue
Do you, or have you ever had, an ionics system? NO. But that wont stop you from going on as if you know all about them. You don't.
no, but i guess you do, otherwise why defend them so much, got the ironics syndrome i guess
You'll probably now say something like "oh they all do the same thing, they pump water to a brush they're all parts off the shelf" blah blah blah, which all the more illustrates my point that you dont know what you're talking about.
water to brush, its not rocket science, though it seems it is to some, you carry on thinking its really technical, afterall thats what the salesman told you, who are you to question him ? ? ?
Unfortunatley, when someone has a genuine question, it is usually you who knows diddly squat who will chime in with your vast amount of non-knowledge.
i wonder how many people i have helped on here compared to you ( and thats what this place is about ) ? ? ?? we all know the answer
you might need to make friends with peanuts ::) ::)
oh and replies in red, not that i know why i bother to respond to posts from people like you ? ? ?
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Why do some people get to me on here? Can't believe DRwindows(yeh, WHO?) comes on here and has a pop at matt like that. Matt's been around for bloody Donkey's giving out hours and hours and hours of bloody good advice to people, bending over backwards to help people out. And DR....."WINDOWS"(newbie) comes out with that. Egits..........Pingu.....fancy a pint tonight? ;)
why thank you :)
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Why do some people get to me on here? Can't believe DRwindows(yeh, WHO?) comes on here and has a pop at matt like that. Matt's been around for bloody Donkey's giving out hours and hours and hours of bloody good advice to people, bending over backwards to help people out. And DR....."WINDOWS"(newbie) comes out with that.
This just gets better and better.
The amount of time someone spends writing posts on here, or how long they've been a member DOES NOT relate to how useful their advice is, or how broad their experience is.
In fact probably the reverse is true.
not true, do you not understand how this place works
people come on here to either help others out OR seek advice
( or the small % of clowns who just post to cause problems, we have seen a few and they are all the same )
we know what category you come under
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I've had plenty of good advice on here from several people, including Matt.
Enough said!
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Why do some people get to me on here? Can't believe DRwindows(yeh, WHO?) comes on here and has a pop at matt like that. Matt's been around for bloody Donkey's giving out hours and hours and hours of bloody good advice to people, bending over backwards to help people out. And DR....."WINDOWS"(newbie) comes out with that. Egits..........Pingu.....fancy a pint tonight? ;)
why thank you :)
No prob matt. I know ya big enough n ugly enough to stand up for yourself but that was uncalled for(i felt). Off to read the evening posts now. Been away for 4 or 5 hours. Lots o catching up to do ;D
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still waiting for a controller and still being fobbed off >:( >:( >:( >:( >:( >:( >:( >:(
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10 mile from the WCW?
I thought you lived in stafford mate. WCW is in south wales.
Dean
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The only problems I have with Andrew at Pure Freedom is.......he talks too much on the phone ;D
Those guys have been brill to me when I've had problems.... and they have returned my calls.
Bob
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why would you want to pat a peanut ? ? ? ?
to make it your friend.
Matt, you are a case-in-point about CIU being full of people who dont know what they're on about. Full of opinions about ionics, hot water and whatever else. Do you have a hot water system? NO. But that doesnt stop you from going on as if you know all about it, including claimimng that most hot water users have it luke warm to prevent cracking. Ha ha, you dont have a clue.
oh but i can read, and i pointed out a post by a ironics user that same day, he said about the cracked windows, so i guess you either need to read a few more posts so you might have a clue
Do you, or have you ever had, an ionics system? NO. But that wont stop you from going on as if you know all about them. You don't.
no, but i guess you do, otherwise why defend them so much, got the ironics syndrome i guess
You'll probably now say something like "oh they all do the same thing, they pump water to a brush they're all parts off the shelf" blah blah blah, which all the more illustrates my point that you dont know what you're talking about.
water to brush, its not rocket science, though it seems it is to some, you carry on thinking its really technical, afterall thats what the salesman told you, who are you to question him ? ? ?
Unfortunatley, when someone has a genuine question, it is usually you who knows diddly squat who will chime in with your vast amount of non-knowledge.
i wonder how many people i have helped on here compared to you ( and thats what this place is about ) ? ? ?? we all know the answer
you might need to make friends with peanuts ::) ::)
oh and replies in red, not that i know why i bother to respond to posts from people like you ? ? ?
;D ;D ;D ;D ;D ;D
Good post, always very helpful young Mathew you know!
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Isn't DR Windows the guy from Devizes?
Wasted spent his redundancy on the full works?
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still waiting for a controller and still being fobbed off >:( >:( >:( >:( >:( >:( >:( >:(
What is the reason they are fobbing you off with?
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10 mile from the WCW?
I thought you lived in stafford mate. WCW is in south wales.
Dean
Dean he ,means cleaning wharehouse in wolves ,m8
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still waiting for a controller and still being fobbed off >:( >:( >:( >:( >:( >:( >:( >:(
What is the reason they are fobbing you off with?
they wont replace my faulty controller, i posted it back to them two weeks ago tomorrow, had to ring them twice today to find out whats going on, had a call back in the afternoon saying they have spoken to the manufacturer and they havent even received it from purefreedom yet, how long it will be till i get a replacement they dont know, could be weeks
going window cleaning warehouse tomorrow in wolves to buy one from them had enough of purefreedom
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why would you want to pat a peanut ? ? ? ?
to make it your friend.
Matt, you are a case-in-point about CIU being full of people who dont know what they're on about. Full of opinions about ionics, hot water and whatever else. Do you have a hot water system? NO. But that doesnt stop you from going on as if you know all about it, including claimimng that most hot water users have it luke warm to prevent cracking. Ha ha, you dont have a clue.
oh but i can read, and i pointed out a post by a ironics user that same day, he said about the cracked windows, so i guess you either need to read a few more posts so you might have a clue
Do you, or have you ever had, an ionics system? NO. But that wont stop you from going on as if you know all about them. You don't.
no, but i guess you do, otherwise why defend them so much, got the ironics syndrome i guess
You'll probably now say something like "oh they all do the same thing, they pump water to a brush they're all parts off the shelf" blah blah blah, which all the more illustrates my point that you dont know what you're talking about.
water to brush, its not rocket science, though it seems it is to some, you carry on thinking its really technical, afterall thats what the salesman told you, who are you to question him ? ? ?
Unfortunatley, when someone has a genuine question, it is usually you who knows diddly squat who will chime in with your vast amount of non-knowledge.
i wonder how many people i have helped on here compared to you ( and thats what this place is about ) ? ? ?? we all know the answer
you might need to make friends with peanuts ::) ::)
oh and replies in red, not that i know why i bother to respond to posts from people like you ? ? ?
;D ;D ;D ;D ;D ;D
Good post, always very helpful young Mathew you know!
why thank you, you know me, allways a helping
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Hi ST1Allstar
i assume you sold the tank? i am not too far from cleaning warehouse
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I think the way Purefreedom are handling this is standard business practice. I'd be more than happy to pay for the replacement part until the old one is tested,.. I really can't see what the problem is.
Other companies MIGHT give out a replacement part FOC to a long-standing regular customer, but that is their prerogative,.. I'd never expect it.
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my local computer shop are doing a similar thing with a faulty motherboard i purchased it has been sent back to the supplier to be tested
In the meantime i have had to buy a NEW motherboard BUT I WILL BE REFUNDED WHEN THE OTHER MOTHERBOARD IS PROVEN TO BE FAULTY (within 14 days)
If you are sure it is faulty i would just purchase another one from them and wait for the refund
Also you havnt described the fault with your pump just that they will not replace it
Are you sure you havnt broken it yourself and this is the reason you wont temporarily buy a new one until the other is proved faulty
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I had a controller from Pure freedom which broke. I sent it back and they repaired it.
Why would they send yours away?
Bob
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I think the bad communication is at the root of the irritation here. That is very bad practice for any business that is supposed to care for it's customers.
Each of my vans carries a spare pump and controller so that if one goes down (Which they do) they can be replaced within minutes and we are earning again and can sort the issues out at leisure. It's a lesson I learned very early and has stood me in good stead for a few year now.
Dan
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I have used Purefreedom a number of times and when i travelled there they were friendly and very helpful.
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Each of my vans carries a spare pump and controller so that if one goes down (Which they do) they can be replaced within minutes and we are earning again and can sort the issues out at leisure. It's a lesson I learned very early and has stood me in good stead for a few year now.
Dan
Spares are a requirement to any well run business.
May I suggest you buy another controller and have the returned/repaired one as a spare.