[wizard]

I feel its the company’s own choice to work on a small margin to gain more business, but its no excuse for bad service. All business is based on risk. Its the risk of the profit maker not the customer. These suppliers in the U K get away with murder because we take it. Its time to put our foot down. In most other countries they would battle in business, because the buyer s vote with there cash. WHY SHOULD THE BUYER TAKE ALL THE RISK.

[G Griffin]

Very interesting thread. I considered buying from them  .
  Might look elsewhere for a trolley. Any ideas?

[lee09]

Very interesting thread. I considered buying from them  .
  Might look elsewhere for a trolley. Any ideas?

X line at Nottingham seem to be good and have a very similar trolley
Lee

[G Griffin]

Very interesting thread. I considered buying from them  .
  Might look elsewhere for a trolley. Any ideas?

X line at Nottingham seem to be good and have a very similar trolley
Lee

    Thanks Lee.

[wizard]

In reply to Marcus’s comment, phone and bad service is a management problem. The pace and attitude of staff is encouraged by mane gent and staff become like clones of there bosses to please them and curry favour. Its easy to sit in a office and be tuff but your staff are setting the pace in your business communication and they mess up the company’s reputation with bad attitude  and service.

[jarvy]

I found when i went to grimsby to pure freedom they was very helpfull in showing me different options and how my set up would work. Even made me a nice cuppa too! Whem my tds meter packed up not long after they sent me a new one straight out. Must admit i did get the 'ring you back' and didn't senario,but apart from that i have recieved good service from themn the whole.

[niceandclean]

In all the years i have been on CIU, this is the first post i have seen people bad mouthing Pure Freedom.

[rg1]

I brought a diy wfp system from them in November and the controller didnt work from day one. I had to send it back (at my own cost) but a replacement arrived 2 days later. Have spoken to Andrew Bramley on the phone several times and always very helpful.

I guess my only complaint was having to send the controller back at my expense.

[eclipse]

I cant comment on the OP problem but last feb i had a van mount and bought a trolley at the same time from pure freedom

anyway a couple of weeks later i noticed the powder coating was starting to rub thin on the trolley from putting barrells in and out (if you search back in my posts you will see the thread i think it was called "is this acceptable")
I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house  (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again


personaly i cannot fault pure freedom for there service i just thought i would post my experiences to try and balance the post after all pure freedom are not here to give there own take on this thread
I hope you get sorted

[JamesTurnbull]

Very interesting thread. I considered buying from them .
 Might look elsewhere for a trolley. Any ideas?

I looked at the pure freedom one and didnt like there service, I went for a brodex trolley, it even comes with a free pole (only 6foot tho) i got them to send me a 25ft alloy one insted.

I have found brodex service great, just getting a van mount system sorted from them

[marcus hopkins]

I rang Andrew at pure freedom and said about the powder coating wearing thin to my suprise the very next day andrew hand delivered a replacement part to my house  (i live about 20 miles away)and he had cut a piece of plastic to put on my trolley so it wouldnt happen again

The service you received is contained in the quoted sentence

[drwindows]

You pat peanuts and you get monkeys.

The lesson here is: people on CIU dont know what they're on about.  Just cos everyone raves about something on here doesnt make it good, and just because they slate it, it doesnt make it bad.

[matt]

You pat peanuts and you get monkeys.

The lesson here is: people on CIU dont know what they're on about.  Just cos everyone raves about something on here doesnt make it good, and just because they slate it, it doesnt make it bad.

why would you want to pat a peanut ? ? ? ?

[drwindows]

why would you want to pat a peanut ? ? ? ?

to make it your friend.

Matt, you are a case-in-point about CIU being full of people who dont know what they're on about.  Full of opinions about ionics, hot water and whatever else.  Do you have a hot water system? NO.  But that doesnt stop you from going on as if you know all about it, including claimimng that most hot water users have it luke warm to prevent cracking.  Ha ha, you dont have a clue.

Do you, or have you ever had, an ionics system? NO.  But that wont stop you from going on as if you know all about them.  You don't.

You'll probably now say something like "oh they all do the same thing, they pump water to a brush they're all parts off the shelf" blah blah blah, which all the more illustrates my point that you dont know what you're talking about.

Unfortunatley, when someone has a genuine question, it is usually you who knows diddly squat who will chime in with your vast amount of non-knowledge.

[neilsun]

Purefreedom don't seem to be too bad not top end of market but not too bad, very helpfull when i was buying from them they seem to pride themselves on customer service or so they make you believe, as for people saying gardiner are all that ???i bought a super lite 60ft pole from them and in the space off 6 months i have had 2 sections break on me albiet they were in the first 3 sections of the pole, you know the sections they don't bang against trees and sit on obviously ,great pole but beware at £88 for a new section that is made what seems from eggshell you only have to break one section and you end up with abill, anybody else had problems with the pole.?

[Moderator David@stives]

I patted a peanut once

[Pole 2 Pole]

Is it me or this this site becoming overwhelmed with self opinionated arrogant arseholes? Every other post seems to contain something from someone that they would never have the balls to say to anyones face. If it wasn't for a dozen or so bloody decent boys(and gals) in here, who's knowledge and opinions i truly rate and admire, i'd torch this site(if you could torch a chat forum) 

[G Griffin]

drwindows,

   the more opinions we get about something the better in my view. You are more likely to get a truer picture.

[Ian Lancaster]

Just to put another slant on this:  a couple of years ago I was fitting out a van and the pump/controller unit wouldn't work.  I bought it from Cleaningspot.  I rang them and they put me onto Williamsons, who told me to send the controller back and they would test it, but warned me if there was nothing wrong with it they would charge me a test fee.  Can't remember what the fee was but it wasn't cheap.

A few days later Williamsons rang to say they'd had the controller on test for three days and it had worked perfectly.

In the meantime I had completed the van fit-out with the same pump but a different controller I had in stock.  The unit worked perfectly.

I got the faulty controller back and fitted it with another pump - it worked perfectly

I never did find out why it wouldn't work with the first pump, but both systems are still working fine.

I had to bite the bullet and pay.

I wouldn't buy another controller - you can set your pump to a reasonable flow by adjusting the pressure control (on the bottom of the pump - a screw that you turn to increase/decrease pressure) and then use it wired direct to the battery with a simple toggle switch to turn it on or off.  No need even for a by-pass valve as you have just the right amount of flow to suit you.

These controllers came in long after we all started using WFP, as an "add on" to improve performance, but they're by no means an essential part of your system.

[Pole 2 Pole]

Why do some people get to me on here? Can't believe DRwindows(yeh, WHO?) comes on here and has a pop at matt like that. Matt's been around for bloody Donkey's giving out hours and hours and hours of bloody good advice to people, bending over backwards to help people out. And DR....."WINDOWS"(newbie) comes out with that. Egits..........Pingu.....fancy a pint tonight?