Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on December 10, 2009, 07:44:14 am
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recentley i have had a number of custys suddenley change to monthly ,not a problem however when i tell them it wil be extra they say why ??? ???i try to be diplomatic but icant seem to get through i need to be ready with a good answer any ideas
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Tell them there is more work involved on a monthly clean and unless you double the price, they are better off money wise. I find it usually works if you tell someone they are saving money.
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Hi,
These are shops I presume?
Kevin WINDOLENE.
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I would say that having them done every months means I have to find another half a customer to fill the half a customer slot, it means more paper work= more time, now lets talk about the cleaning side, there will be double the amount of dirt, then there is the cleaning of my equipment.................By this time they will be begging you to go and will welcome you charging them more.
Can I ask why you clean windows every 2 weeks anyway ?
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firstly i do domestic. secondley where iam up north we get a lot of 2weeklys so igive a choice
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yeh im up north and i do mainly 2weekly cleans,if a house is 3.50 i jus pt it up to a fiver if they ask for monthly,it more dirt on the windows n sills,so more time,so more money. if they complain jus tell em it the goin rate and they wont find another window cleaner who will do it cheaper,it ur lively hood at the end of the day
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thats simple! here what i do and works for more.
just tell the customer because they have changed the frequency the windows & sills will be bit more dirty, so it will take you longer and they are paying for your time aswell as the service you provide.
if you just tell the customers from the start that its cheaper for 2 weekly than monthly and so on ... then you should get no probs
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i personally think fornightly cleans are too frequent on domestics!i did used to do them years ago.4 weekly/6weekly/8weekly now.i charge the same for all frequencys unless the 4 weeklys underpriced then if they go 8 weekly i add a pound or two.
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i personally think fornightly cleans are too frequent on domestics!i did used to do them years ago.4 weekly/6weekly/8weekly now.i charge the same for all frequencys unless the 4 weeklys underpriced then if they go 8 weekly i add a pound or two.
I think two weekly for domestics is more of a northern thing. Never heard of it in the south.
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i personally think fornightly cleans are too frequent on domestics!i did used to do them years ago.4 weekly/6weekly/8weekly now.i charge the same for all frequencys unless the 4 weeklys underpriced then if they go 8 weekly i add a pound or two.
I think two weekly for domestics is more of a northern thing. Never heard of it in the south.
They have more smog to contend with up north ;)
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same price wether its 2 or 4 weekly
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I too reckon 2 weekly is too much, LIke someone else on here I used to do a few 2 weekly houses but in time every one of them realised that I always seemed to be at their house!!
As a result around 99% of our domestic customers are 4 weekly, almost all the rest 8 weekly and 1 12 weekly.
Even then I occasionally get a 4 weekly customer say, " Blimey, are they due already???"
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when i strated i knew i would get a lot of 2 weekly work but i didnt give any discount so for me its not a problem as i charge the same anyway.
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if u got a round that 2weekly and sum1 asks u to do theys monthly and u dont change the price,word ull soon get around and ull find more people avin em dun monthly,therefore u loose money,and u have to pick up custies to make up for it. that why u shud always charge more for monthly than u do fornightly :)
nah people in the north must like 2 be cleaner than those in the south :P lol
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im in the midlands, most of my work is every 4 weeks apart from 1 estate which it every 2 weeks. i think its to often but they`re paying top wak so im not complaining
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I find that sometimes even every month seems a little too regular! I prefer to charge well and have a longer cleaning frequency.
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2 weekly is what i do and im up morth. Because il be wfp next year this will help getting the windows upto scratch then i can then consider monthly
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Once every 6-8 weeks round here is the normal interval and even then it seems like I am there every five minutes. The windows aren't bad even after 8 weeks.
What people don't realise, even with monthly cleans is that the customer only has so much money and you can only take so much off them. 1wayno talks about charging £3.50 for a house every 2 weeks and putting it up to £5 for 4 weeks. I have a minimum charge if £15 for a house and I will clean it as frequently or as infrequently as they want. Most now say do it every 8 weeks. Thats fine, but offering two weekly cleans is shooting yourself in the foot because the customer is only going to be willing to do that if the price is rock bottom.
And my books are full, we are turning work away.
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Why give them the choice of a 2 weekly clean ? Do you guys offer it or do you let the customer dictate to you ?
I offer a 4 or 8 weekly service and I would only be tempted to make an exception if it was realy going to be worth my while(ie money to good to argue)
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seems to be differant down south and in some other parts of uk ican remember going back donkeys years 2weekly cleans woz the norm up here having said that i am geting a lot of new monthly requests so im gonna make hay while the sunshines 8)
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Once every 6-8 weeks round here is the normal interval and even then it seems like I am there every five minutes. The windows aren't bad even after 8 weeks.
What people don't realise, even with monthly cleans is that the customer only has so much money and you can only take so much off them. 1wayno talks about charging £3.50 for a house every 2 weeks and putting it up to £5 for 4 weeks. I have a minimum charge if £15 for a house and I will clean it as frequently or as infrequently as they want. Most now say do it every 8 weeks. Thats fine, but offering two weekly cleans is shooting yourself in the foot because the customer is only going to be willing to do that if the price is rock bottom.
And my books are full, we are turning work away.
if u buy a round that is dun fornightly,and all of a sudden most of ur custies ask for it dun monthly and u kept it as the same price..u wud loose loadsa money,the value of the round whobe cut by half wat u paid for it,and up north where they sumtimes 2 cleaner on the same street,it very hard to canvass more work up at the click of ur fingers,it ur livly hood and if u got bills to pay for a family to look after u cant afford to loose that sorta money,and if the custies cant afford the extra 1.5 make a deal with em,like just do the fronts,but u dont wanna be loosin money,espec if uv paid good money for a round in the first place,and if word gets round that ur chargin the same price for monthly,ur gunna be in the dumps.
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I reckon Vince has the right idea.
Most people would be happy for you to come monthly instead of fortnightly.
Use the trend to your benefit and pre-empt the change.
Tell them that you are offering all your customers a chance to save 40% on their monthly outgoings by opting for a monthly arrangement instead of fortnightly.
Let's say the house is £10 per fortnight (£20 per month) The price per clean is 20% extra so you would now charge £12 per clean but they are spending £12 per month instead of £20. So they save £8 per month.
Obviously you'd need to get out canvassing or buy a round and price well (or at least 20% more than the work you have).
In the end you'll be working the same hours for 20% more.
It's true that down south the standard is monthly but up north a lot are fortnightly. But its usually the fortnightly rounds that are really low priced and I'd say the difference in time cleaning a fortnightly and monthly job is negligible.
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yeh i wud preffer monthly work,i honestly wud,but if fornightly work is all u got and canvasin is gunna be a struggle then if sum1 wants it monthly id put it up a quid or two. but yeh i dont like doin fornightly work,i also think it to often,but untill i can pick up more work im gunna have to stick wid it :( lol
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nowt wrong wiv fortnightly work lad
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it keeps the bills paid,but if i had the option id prefer monthly,fornightly jus abit to often in my opinion