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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: East coast window cleaning Services on March 30, 2009, 08:04:00 pm

Title: Customers & losing there jobs
Post by: East coast window cleaning Services on March 30, 2009, 08:04:00 pm
I cant be the only one, But ive losing customers at a alarming rate on my residential rounds due to job losses. Thank good ive got a half decent commercial round to fall back on. How are you guys finding it.
Title: Re: Customers & losing there jobs
Post by: GWCS on March 30, 2009, 08:07:38 pm
only one that has actually admitted to it..
Title: Re: Customers & losing there jobs
Post by: martinsadie on March 30, 2009, 08:10:01 pm
Lost 3 so far because husbands lost his job  ;D
Title: Re: Customers & losing there jobs
Post by: bad trippy on March 30, 2009, 08:11:50 pm
I cant be the only one, But ive losing customers at a alarming rate on my residential rounds due to job losses. Thank good ive got a half decent commercial round to fall back on. How are you guys finding it.
what part of the country are you from?
Title: Re: Customers & losing there jobs
Post by: Tosh on March 30, 2009, 08:20:27 pm
I've lost one due to a job loss and another because he's a mortgage advisor.

But there's no one single 'big employer' round here; so I guess we're lucky.

I'm guessing that if you live in an area with, say for example a car manufacturing plant, that employs thousands of 'locals'; and that firm goes bust or cuts everyone's wages/hours; and you have a lot of customers from that factory, then you could lose a few.  Not to mention the other jobs that are off-shoots; relying on that big company's trade.

However, from the little I understand, the last big reccesion in the 1980s really hit the blue collar workers.  But this one is different because it's hitting the white-collar workers in the South-East due to the subsequent growth from the 1980s into the financial sector.

I could be wrong though, I'm just a window cleaner; and a Geordie one at that.
Title: Re: Customers & losing there jobs
Post by: foxy on March 30, 2009, 08:20:49 pm
GWCS  :) some of the posters on this site have not yet felt the effects of the recession. i clean retail and lots of the shops are really struggling, some have cut back to every other week. it will probably get worse before it gets better. other window cleaners i know are feeling the effects as well; and i imagine that some of the posters are reluctant to admit that they are losing customers in case others feel it reflects on their professionalism.
Title: Re: Customers & losing there jobs
Post by: seandyer2003 on March 30, 2009, 08:26:42 pm
I dont have a massive round, but i have lost 5-10 and a few every other time, but most are cutting back rather than losing jobs, but i have picked up more than enough to compensate, so i wouldnt say i have been bashed by recession , YET , fingers crossed :)
Title: Re: Customers & losing there jobs
Post by: Niall McAllister on March 30, 2009, 08:27:45 pm
Most of my custs are past worrying about work, so not so worried by that ;D
unfortunately, a lot are near falling off the perch age :o
Title: Re: Customers & losing there jobs
Post by: sparklebright on March 30, 2009, 08:30:39 pm
I cant be the only one, But ive losing customers at a alarming rate on my residential rounds due to job losses. Thank good ive got a half decent commercial round to fall back on. How are you guys finding it.

All of my losses have been commercial £700 a month down and counting :'(
Residential holding up ok, most of my resi customers are retired (seaside town) so they are alright, but all my shops are cutting back, one job has gone from 3 x £8 a week to once at £7.
Round here there were hardly any jobs to start with  ::)
But I'm still picking up new work, go figure
Title: Re: Customers & losing there jobs
Post by: kris martin on March 30, 2009, 08:50:03 pm
i have lost quite a few businesses and also a fair few residential  but luckily it is mainly the customers that i would of got rid of anyway, crap payers, arragent, priced too low etc etc etc..

businesses though :-(
Title: Re: Customers & losing there jobs
Post by: davids3511 on March 30, 2009, 08:58:24 pm
i have lost quite a few businesses and also a fair few residential  but luckily it is mainly the customers that i would of got rid of anyway, crap payers, arragent, priced too low etc etc etc..

businesses though :-(

It's weird like that for me too. Mostly the ones I have lost are ones I have been glad to see that back of anyway.
Title: Re: Customers & losing there jobs
Post by: kris martin on March 30, 2009, 09:02:26 pm
i have lost quite a few businesses and also a fair few residential  but luckily it is mainly the customers that i would of got rid of anyway, crap payers, arragent, priced too low etc etc etc..

businesses though :-(

It's weird like that for me too. Mostly the ones I have lost are ones I have been glad to see that back of anyway.
im actually quite glad i have lost some of the work i have, more of a pain in the backside sometimes.  anyhow still picking up better paid work at the moment so not that worried.... still a little worried though.
Title: Re: Customers & losing there jobs
Post by: davids3511 on March 30, 2009, 09:11:01 pm
That's me exactly, picking up alot more than I lost but still worried I might loose loads.

I had a guy a few weeks ago leaflet all my customers offering to do them for £5.00, I charge between £10 and £12.00. I didn't loose a single one but my stress levels went up for a few weeks.
Title: Re: Customers & losing there jobs
Post by: kris martin on March 30, 2009, 09:14:12 pm
dosnt worry me people canvassing my work it happens all the time around where i work, i wouldnt say im picking up more than i have lost, maybe even steven but on the picking up front it has slowed down so i have to make sure that loosing slows down as well  ;)
Title: Re: Customers & losing there jobs
Post by: dai on March 30, 2009, 09:17:04 pm
I'm losing more than I'm gaining, but still have a lot more work than I need.
I was going to have a cull at end of last summer, but put it off when things started looking bad, glad I did now.
Title: Re: Customers & losing there jobs
Post by: Sir Squeaky on March 30, 2009, 09:22:44 pm
Nope, haven't lost any.
Picked up dozens too. :)
Title: Re: Customers & losing there jobs
Post by: AuRavelling79 on March 30, 2009, 09:51:26 pm
Nope, haven't lost any.
Picked up dozens too. :)

Not as good as squeaky but picked up two new domestic custies (recommends off existing) today and got a primary school I quoted for ....

Haven't lost any domestic since three tiny (£6 council bungalow; £10 semi and a £6 front only) ones went in Nov/Dec. In fact one family I clean for - three houses and two have lost their job have kept me on.

Title: Re: Customers & losing there jobs
Post by: williamx on March 30, 2009, 09:59:48 pm
I have not lost any since November, I am also gaining 20 plus new customers every week from door knocking, I want this to raise to 50 before the end of april and I am in talks with some commercials which should be worthwhile if I get them.

My new cleaner will be starting in 6 weeks with another 2 planned before christmas.

There is still plenty of work avaiable.
Title: Re: Customers & losing there jobs
Post by: GWCS on March 30, 2009, 10:47:22 pm
GWCS  :) some of the posters on this site have not yet felt the effects of the recession. i clean retail and lots of the shops are really struggling, some have cut back to every other week. it will probably get worse before it gets better. other window cleaners i know are feeling the effects as well; and i imagine that some of the posters are reluctant to admit that they are losing customers in case others feel it reflects on their professionalism.

you have mistaken my comment :P

Ive only had one custy drop off as they have admitted openly they lost their job to me.
Title: Re: Customers & losing there jobs
Post by: jouk45 on March 30, 2009, 10:56:23 pm
rather than lose a custy, try and move them to monthy or every 6 weeks, at least until things subside, at least you are keeping hold of them,
Title: Re: Customers & losing there jobs
Post by: pjulk on March 31, 2009, 12:24:43 am
I have lost a few lately and i'm not really picking up a great deal either so im slightly down not much.

But i'm not worried as i will soon be picking up more work again it sort of evens itself out in the end.
Title: Re: Customers & losing there jobs
Post by: leapstallbuildings on March 31, 2009, 05:25:30 am
I've lost very little really.  The work I pick up is slightly more than the work I lose still.  However, I expect big layoffs at a local employer in the coming year or so, so this may have some more impact.
Title: Re: Customers & losing there jobs
Post by: Londoner on March 31, 2009, 06:56:46 am
Its not been as bad as I thought it might be. Mind you its early days yet.
Title: Re: Customers & losing there jobs
Post by: karygate on March 31, 2009, 07:24:23 am
not lost any because gave them the option to leave it this time and am slowly picking up ones here and there.customers starting to have their con roofs done now so that helps balance things.
Title: Re: Customers & losing there jobs
Post by: LSB on March 31, 2009, 02:40:20 pm
i am still picking up plenty more domestic customers than i am loosing , some from leaflets / reccommends / etc , some from out of nowhere !
however we have lost a few commercial contracts ( none owing me money ) , although picked up a nice big office that i quoted in dec 08 , now they want it done ASAP .
Title: Re: Customers & losing there jobs
Post by: windowcleaninginessex.co.uk on March 31, 2009, 02:56:39 pm
I've lost one due to a job loss and another because he's a mortgage advisor.

But there's no one single 'big employer' round here; so I guess we're lucky.

I'm guessing that if you live in an area with, say for example a car manufacturing plant, that employs thousands of 'locals'; and that firm goes bust or cuts everyone's wages/hours; and you have a lot of customers from that factory, then you could lose a few.  Not to mention the other jobs that are off-shoots; relying on that big company's trade.

However, from the little I understand, the last big reccesion in the 1980s really hit the blue collar workers.  But this one is different because it's hitting the white-collar workers in the South-East due to the subsequent growth from the 1980s into the financial sector.

I could be wrong though, I'm just a window cleaner; and a Geordie one at that.



No problem for me down here in the south east.Hopefully stays that way, all customers seem fine,
Title: Re: Customers & losing there jobs
Post by: m b shaw on March 31, 2009, 07:30:05 pm
when i first started many years ago they shut about 10 pits of which i cleaned in about 7 of what we call pit villagers.I thought to myself oh heck or words to that effect,anyway i stuck at it and got through and all i can advise is not to panic, do a good job and it will be o k. P S thats how your luck changes, one of only 4 w f p operators has finished near me and my phone never stops.cheers mick
Title: Re: Customers & losing there jobs
Post by: martinsadie on March 31, 2009, 07:34:09 pm
Lost 3 so far because husbands lost his job  ;D
spoke to soon another one today  ;D ;D
Title: Re: Customers & losing there jobs
Post by: elite mike on March 31, 2009, 07:40:09 pm
Lost 3 so far because husbands lost his job  ;D
spoke to soon another one today  ;D ;D

more time with the grandchild stan :)

congrats by the way
Title: Re: Customers & losing there jobs
Post by: martinsadie on March 31, 2009, 09:40:45 pm
Lost 3 so far because husbands lost his job  ;D
spoke to soon another one today  ;D ;D

more time with the grandchild stan :)

congrats by the way
Thanks but no chance im still picking work up,need to get Gordon Brown to put more days in a week,  ;D ;D
Title: Re: Customers & losing there jobs
Post by: Stephen Dwyer on March 31, 2009, 10:42:12 pm
I'm finding that I'm loosing quite a lot of customers recently.  Either that or I have to drop them myself due to the fact that they keep not having them done.  Recently I have also found that when I get a new customer I clean them once and then I find out that they only wanted it as a one off despite not making that clear at the start.  I hate it when customers do that. 
Title: Re: Customers & losing there jobs
Post by: Mr.G on March 31, 2009, 10:50:26 pm
I've lost some Honda workers, they've all been laid off on half pay