Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: wizclean on March 13, 2009, 09:56:02 pm
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two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.
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This is the reason we stopped selling pumps as over a two year period due to the manufacturers poor warranty policies, we lost money selling 100's of pumps.
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i appreciate that but still im the only one losing out and no offer to help me out or to explain it would take this long .at first it was one week and it keeps going up it would have been easier to buy a new one
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I think it is about time that a pump maker, makes a pump for wfp, seems they dont give a dam, maybe if everyone stopped using one type they may sit up and listen :-\, the like of wcw alex freedom, cleaning spot ect are screwed because of the people that make them, lazy lazy lazy people that make them.
I know that dont help yo but thats the simple truth
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surley you must have a 1 year guarantee against any fault,
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yes i dont have to pay for repair but two weeks with a van off the road count the cost. i was originally told one week which i was lucky enough to be on holiday for, foolishly thinking upon my return to spend the weekend putting the van back together so to speak. otherwise i would have bought another pump to make sure i can work
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yes i dont have to pay for repair but two weeks with a van off the road count the cost. i was originally told one week which i was lucky enough to be on holiday for, foolishly thinking upon my return to spend the weekend putting the van back together so to speak. otherwise i would have bought another pump to make sure i can work
I know this is going to sound harsh but you should always have a back-up, i learnt this the hard way aswell, so i know how your feeling.
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i see, so why dont they have a few spares to send out to there customers in the meantime to keep them going until it is repaired, just to show good customer care
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lesson learnt i know but i dont think ill be giving them my money any time soon
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lesson learnt i know but i dont think ill be giving them my money any time soon
to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol
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Xline certainly looked the part at the show....
1 thing you could mention to WCW is that the contract you made was with THEM and NOT the actual manufacturer. Local radio has a weekly phone in to a top guy in trading standards and he dishes out free advice and that is one thing he is almost constantly drumming it in to people......
Regards
MR H
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talking about poor customer service his another suplier that is not very serious www.windowcleaning-equipment.co.uk
bought a unger pole from them ,received it and decided that is hard to work with it so tried to contact them to send it back.no one is answering the phone.emailed 3 times before they got in contact with me and ask for instruction to send it back as unsuitable for my needs.they have a 7 day refund policy.has now expired has he doesn't respond to my calls or emails.
is it any way i could track him down?or make a complaint to an authorithy?thanks
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Xline certainly looked the part at the show....
1 thing you could mention to WCW is that the contract you made was with THEM and NOT the actual manufacturer. Local radio has a weekly phone in to a top guy in trading standards and he dishes out free advice and that is one thing he is almost constantly drumming it in to people......
Regards
MR H
problem with that is if you look at the paperwork it does nto incude the use of minibore/microbore, I guess why ionics use standard hoses :-\
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If they sold it to you knowing you use mini or micro then they are saying its fit for use....
Regards
Mr H
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If they sold it to you knowing you use mini or micro then they are saying its fit for use....
Regards
Mr H
Questionable if they asked!
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two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.
Let's see the other side......
Phillp, had a nice chat at the show, you seemed a reasonable bloke and we addressed your problem. If you look at most companys policys after 30 days of purchase if a fault is found, you will find they aim to have things sorted within 28 days. Your pump came back to us today and was sent straight out (14 days = half that time). I said as soon as i was back in the office on Friday i would make sure this was dealt with as a priority and should you order with us again, would give you a discount as a goodwill guesture and even offered a new replacement pump (bearing in mind we do not make the pump and are stuck in the middle of this).
I am very dissapointed you felt you needed to air our conversation on a public forum the minute you got the chance, despite you seeming satifised when you left. We have done everything and more required, but thats not enough for some people ::). I suggest you try other suppliers in future and see how they deal with it, also feel free to contact trading standards if you feel you've been mugged off. I just hope your customers are as forgiving when you have a problem!! ;D ;D
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to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol
Ian, sorry for offending you by trying to look smart :o! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....
We've done the show for a number of years and each time have been swamped - to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ;D).
I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! ;D
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The X-line boys even had the same shirts we had last year!
Your right we are a people business, hear what your saying and appreciate it. I'll drop you an email in the week about what i wanted to talk to you about if thats ok?
P.S. and this chubby 'exec' still beat 20+ other real window cleaners in the window cleaning comp to first place - suit an all!! ;D ;D
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Just seen your post - speak to you in the week.
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The X-line boys even had the same shirts we had last year!
Your right we are a people business, hear what your saying and appreciate it. I'll drop you an email in the week about what i wanted to talk to you about if thats ok?
P.S. and this chubby 'exec' still beat 20+ other real window cleaners in the window cleaning comp to first place - suit an all!! ;D ;D
I left before hand so fair play to you, would have been second place lol.
design@windowwashers.co.uk is the email to send to ;) I will bell you if I dont get it before I get back to office duties on monday
Ian
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Annoyed because staff are wearing suits? Whatever next - Ian, you are cracking up man.!
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two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.
Well I agree that is not good service but I agree with them about having a spare pump to hand. A pump will always expire eventually so it's useful to have one around. It's a case of when rather than if - a bit like hard drives.
EDITED TO SAY: I wrote this before reading WCW's response. I do see their position.
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I get 95% of all my stuff off WCW. Never had a problem. Find them to be reasonable chaps. Over the phone and in person. Always get a discount when i pop in person. Covers the deisel. Never come over as 'sold it lets forget about you' attiude.
Lots will say you can get this and that cheaper from here and there of the net. Sure you can but you don't really build a relationship with your supplier then. Sometimes this can come in handy when you get stuck. One time turned up at WCW with no credit card. They gave me the stuff and said ring when you get home with details. Too me that show what type of chaps i'm dealing with. Means more than saving a couple of bob. Then i am am a one van band, suppose if you have several money talks.
Thought i'd get my 2p worth. For me 1st call. Everytime. I did buy alex brush. Top service off them too!
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brodex give 1 year guarentee on there pumps had a problem with the first so they replaced and gave me a spare,
iv had an up and down experience with brodex but i guess has a customer i beliebve im always right ;D
to be fair the even recently gave me a jum start has the WFP was draining my battery and i was left stranded the machine was over 3 years old too
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to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol
Ian, sorry for offending you by trying to look smart :o! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....
We've done the show for a number of years and each time have been swamped - to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ;D).
I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! ;D
IT's not often this happens but i have to agree with foxman's sentiments. Hipocricy springs to mind. how often do we read posts banging on about raising the profile if window cleaning? Then what, Ian takes HIS business else where because the retailer is wearing a suit! ??? ???
Laughable.
I've had no probs with WCW & respect their keen pricing. ;)
There you go s.fox. mirracles do happen.
Tony
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to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol
Ian, sorry for offending you by trying to look smart :o! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....
We've done the show for a number of years and each time have been swamped - to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ;D).
I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! ;D
IT's not often this happens but i have to agree with foxman's sentiments. Hipocricy springs to mind. how often do we read posts banging on about raising the profile if window cleaning? Then what, Ian takes HIS business else where because the retailer is wearing a suit! ??? ???
Laughable.
I've had no probs with WCW & respect their keen pricing. ;)
There you go s.fox. mirracles do happen.
Tony
I think Ian must have been complaining because the suits were off the peg rather than Saville Row ;D
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to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol
Ian, sorry for offending you by trying to look smart :o! I thought the idea was to raise the profile of the window cleaning image? When quoting do you not wear a suit on a walk round? If you want to go back to the george formby days.....
We've done the show for a number of years and each time have been swamped - to the point that we get complaints. Good on X-line if they had a good show, quite a few out there copy what we do - but to pay £8000 for a jumble sale is not our bag. Been there and done it. We took a different tact this year (which has paid dividends) as we wanted to talk to people without the chaos and have some breathing space (but looking a wizclean's post i'm starting to regret it!! ;D).
I did see you and was hoping to have a chat about something you may be interested in, but by the time i was finished you had moved on. But then again at the last Windex show you talked me into selling stuff to you at a loss, so maybe it wasn't that bad! ;D
IT's not often this happens but i have to agree with foxman's sentiments. Hipocricy springs to mind. how often do we read posts banging on about raising the profile if window cleaning? Then what, Ian takes HIS business else where because the retailer is wearing a suit! ??? ???
Laughable.
I've had no probs with WCW & respect their keen pricing. ;)
There you go s.fox. mirracles do happen.
Tony
I will not be wearing a suit to clean windows ;)
I am allowed to say my thoughts, even if you find it laughable makes no odds to me ;)
I did not take my business elsewhere by the way.
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never buy from window cleaning warehouse.
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Hey I dont get all this about Window Cleaning Warehouse, they're great lads! Always provided me with a superb service, quick delivery too!
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I bought a wagtail and found them good. I have always had spare pumps and a spare reel and a spare varistream and a spare electric clutch for the reel. A lost day is expenive, generally if something plays up i buy another, and if the orginal gets fixed, great.
I can see mr fox's point and i would deal with him again.If you go through life complaining you are not going to get very far.
As for the suit, well why shouldn't he wear a suit? He did it because he wanted to look and feel smart, much as i do in navy logoed jumper and side pocketed work pants.What if someone said to me you are a window cleaner, not a proper tradesman, get some trackie bottoms and trainers on and start scampering about up the ladder like the monkey i'm paying for!
(AND i remember Luke previous post, saying he was GOING in a suit)
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I've bought from WCW, and never once had a problem,.. in fact they were very helpful and delivered to Ireland a lot faster than most other UK based companies do. I have recommended them before and will continue to do so!
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Posts: 8
Re: VERY POOR SERVICE
« Reply #16 on: Today at 01:07:19am »
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Quote from: wizclean on Yesterday at 09:56:02pm
two weeks today since i sent a faulty flojet pump back to wcw and its still not back,apparently it out of there hands just policy the cant replace it although its only two months old otherwise they lose out. so not to bothered about me losing out. i was told afterwards that they now recomend carrying a spare pump in you vans, do i have mug written on my head or has any one else had poor service from window cleaning warehouse.
Let's see the other side......
Phillp, had a nice chat at the show, you seemed a reasonable bloke and we addressed your problem. If you look at most companys policys after 30 days of purchase if a fault is found, you will find they aim to have things sorted within 28 days. Your pump came back to us today and was sent straight out (14 days = half that time). I said as soon as i was back in the office on Friday i would make sure this was dealt with as a priority and should you order with us again, would give you a discount as a goodwill guesture and even offered a new replacement pump (bearing in mind we do not make the pump and are stuck in the middle of this).
I am very dissapointed you felt you needed to air our conversation on a public forum the minute you got the chance, despite you seeming satifised when you left. We have done everything and more required, but thats not enough for some people . I suggest you try other suppliers in future and see how they deal with it, also feel free to contact trading standards if you feel you've been mugged off. I just hope your customers are as forgiving when you have a problem
funny i have not asked for any kind of discount on another product but im dissatisfied with being fobbed off firstly i was told one week which didnt matter to much because i was going on holiday but upon return no pump then suddenly it should be with me in a couple of days fair enough hence why i voiced my concerns to you at the show .however then told definately on friday ,waited in and no pump or phone call to inform me , found out by ringing yourselves so i believe i can voice myself on a public forum with no problems at all and if i were yourselves being as most of you a jehovahs witness i would strongly recommend you think carefully about you portray the situation because i have lost out not yourselves and i have been reasonable and i have told you im not after a discount on anything but rather disappointed with the service. i have a family and 2 kids to look after and a van off the road is costing me money. no one said we recommend having a spare pump at the start. maybe i would have bought one if i was told it could take upto 28 days funny how some people miss out things like that hey steve
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and it wasnt the minute i got the chance we spoke on tuesday and your company failed to deliver and im still waiting. so come on steve please write back ;D ;D ;D ;D ;D ;D
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Hey I dont get all this about Window Cleaning Warehouse, they're great lads! Always provided me with a superb service, quick delivery too!
I haven't done much biz with them myself but when I have it's always been fine.
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Phillp, I'll write back, but i wont get into a slanging match on a forum - but let me ask you:-
Who built your system for you?
Who told you definatley you would have it by Friday? It wasn't me, i said i'm back Friday and would deal with it as a priority.
Why would we recommend you have a spare pump with out knowing your situation intermately, we can not be expected to hold your hand in running your business surely - is it not common sense!?
How did we fail to deliver? Your failing to see we dont make the pump, we are waiting on someone else.
and finally, what has anyones religious beliefs have to do in this? ???
I urge you to take the matter further if you feel so, you will find we have done everything as required.
You may think it's clever posting on here, but it isn't a one way street i can assure you - please be aware a lot of suppliers read these fourms, don't be suprised if they would rather have no dealings with Wizard Clean in the future or try and sort out any problems.
By the way, I have a family to support as well but i wouldn't use it as an excuse or expect it to be someone elses responisbility, very underhand.
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forget pumps, if your hose tears, or your varistream goes bonkers, you will lose at least a day's work and probably more.If you have a spare sat at home it's a simple switch, and has no real cost because these components all need replacing at some point, and the torn hose once repaired then becomes the spare. A problem producing water can be the same.You have to bear this in mind and can't put the onus on a supplier when you say- i need a female shrader connection by this morning, if it doesn't come till tomorow you've cost me £250 in lost earnings.We are self employed and have to take the rough with the smooth.
The religion bit was interesting, i assume the implication is that people of a certain faith are more honest, or have higher standards, or responsibilities extend further, or should treat a fellow better.
How i see it wizclean, is that it is not that you are in the wrong, but you have allowed yourself to become angry over this. Calm down and carry on using wcw and try not to take such a black and white simplistic view of things.You've obviously annoyed him, for him to even mention the suppliers black list, so on that score your even.
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Xline certainly looked the part at the show....
1 thing you could mention to WCW is that the contract you made was with THEM and NOT the actual manufacturer. Local radio has a weekly phone in to a top guy in trading standards and he dishes out free advice and that is one thing he is almost constantly drumming it in to people......
Regards
MR H
problem with that is if you look at the paperwork it does nto incude the use of minibore/microbore, I guess why ionics use standard hoses :-\
I thought it was only shureflo (Williamson Pumps) that invalidated guarantee with use of mini/microbore. Do flojet take the same position?
Can't believe wizclean would take 2 weeks off and not just go out and buy another pump anyway, no matter who he feels is at fault.
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if i had 2 weeks off work because i had no pump, i would think of the money lost :o surely common sense says have a back up.... :o its not rocket science is it?
i have a spare pump.....but i also carry 2 backpacks....yes it is frustrating when you have to wait on a supplier, but that is just the way it is sometimes....
a common fault is the pressure switch... but in the past i bypassed it , and divrted the flow back into the tank with a controll tap, far better than losing an afternoons work.
you have to be prepared for these things.
whilst were on the subject of wcw .... i have the wcw backpack and the sureflow, and i have to say the wcw one is by far the best , lighter , easier to carry , more reliable , less complicated. :)
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my system was from a company in hull which originally had a shurflo pump fitted. as i have found with all shurflos the pressure switch doesnt last very long so i always carried a spare after the first time
i spoke with craig on the phone who i dealt with on day one and he assured me by friday, im hacked off more at the fact of being fobbed off. why didnt i get a courtesy call to inform me the pump hadnt arrived back to yourselves rather than me sitting in most of the day.
i havent had a problem in the past with yourselves and appreciate the pump is not made by yourselves but your policy is not made clear from the initial purchase and like i said if you had said it can take upto 28 days i would have purchased another pump.
and as the title of this says i believe the pump is not the issue here but how the customer has been dealt with. if my customers have a problem then i make every effort to resolve it and i dont believe craig has dealt with it the right way.
as for you steve i must admit you first post annoyed me and maybe i said somethings which werent to do with the issue but this is a forum to see what other window cleaners experience s are with companys and other related window cleaning issues.
as for being underhand its a forum i voiced my concerns i had given enough time to resolve the issue i dont like being lied to simple. you are obviously a person who doesnt take critisim very well
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i have more than one van boys so work can be done but you earn more on you own than two people working from one van. common sense means i will be buying a spare pump from now on on for all of the pumps
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It's not that I cant take critisim but the fact that we spoke at the show, i said i would make it a priority to sort out when back Friday - which i did. You seemed happy. Friday I was told the pump was back from repair and was being returned to you. Fantastic, if you ordered again we would sort you with some discount, case closed.
Then i see a post Friday night slagging the company we worked hard to built up over the years. :'( whats going on?
my system was from a company in hull which originally had a shurflo pump fitted. as i have found with all shurflos the pressure switch doesnt last very long so i always carried a spare after the first time
Now the reason i've asked who made your system is because of what we talked about at the show. If you have pressure switch problem 99/100 times it is because your system is not set-up correctly. The vast majortiy of pump problems is the pressure switch burning out - this will keep happening again and again. I would go back to the company who made it and get them to sort the problem out - changing the pump wont really make a difference, its only a matter of time before it breaks down again. The pump manufactures will claim this as user error and will void any warranty.
I will speak to Craig on Monday about why he said Friday and it didn't happen.
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I cant fault the service from wcw who ive used loads of times .
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I have dealt with Window Cleaning warehouse for 3 years now and I would say there customer service is second to none.
If I have a problem they deal with it straight away and the spares are there the next day.
If you buy from a supplier regularly you will find they will just send a pump out staright away no questions asked, I wouldnt expect to buy a system from one place, then buy a pump from another and expect the same level of service, i would expect the 30 day rule as well.
If you build a relationship with a supplier instead of just fishing fo the cheapest items, you will get a lot more in return.
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I too have found window cleaning warehouse to be a first rate company to deal with.
I avoid the pressure pump problem by having my flow control between the pump and the van tank...the pressure switch never gets activated then....no, I retract that!...well, a little anyway...the pressure switch only cuts in when I disconnect the pole hose, it simply shuts off the pump when maximum pressure builds up, but of course the thing that causes the burn out is the constant switching on and off and pump cycling where it is cutting in and out rapidly and so on.
And having the flow control on the low pressure side eliminates this.
And people....
In moderator mode - please think carefully before you post negative comments about suppliers and the like, if you cross over into areas where libel can become an issue, then the poo can hit the fan...newspapers have a team of lawyers scanning everything written...all the forum has is a couple of us mods...so please take care...
Steve has defended himself well in reposte to Wizcleans allegations, but allegations of such a nature on a forum such as this can possibly have a real effect on someone's business in the real world and I am quite sure that Mike doesn't want to be dragged into anything of a legal nature!
Ian
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Adding a varistream will totally eliminate the use of the pumps mechanical pressure switch. ;)
Tony
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Cant fault them (cant remember any dodgy on unsatisfactory dealings with them)
Very very prompt delivery anyway.
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I too use wcw without any problems. I said hello to guys at the show on Thursday and had a chat etc. I've spent about £2,000 with them without any probs. If somethings not right they'll replace it straight away and also give you discount.
K-klean Window Cleaning Services.
Kevin
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Same here, no problems really. :)
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In moderator mode - please think carefully before you post negative comments about suppliers and the like, if you cross over into areas where libel can become an issue, then the poo can hit the fan...newspapers have a team of lawyers scanning everything written...all the forum has is a couple of us mods...so please take care...
Steve has defended himself well in reposte to Wizcleans allegations, but allegations of such a nature on a forum such as this can possibly have a real effect on someone's business in the real world and I am quite sure that Mike doesn't want to be dragged into anything of a legal nature!
Ian
No offense ian, but isn't that just the risk you take when you set up a forum?
Its a bit pointless to say "dont say anythng that could be liable because the owners might get into trouble and there's only a couple of us mods here" without sounding harsh I would say thats just tough luck. If you dont want the risk then nobody's forcing you to have a bulletin board are they?
It's a forum. People are going to say what they think, good and bad.
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my system works fine the problems were common 6 years ago hence the introduction of the vari stream to the market to take place of the pressure switch. i dont feel i was slagging your company off but was pointing out a bad service i had had and asking if i was the only one.
i understand you were at the cleaning show until late thursday but its not you i was originally dealing with. as explained when i first spoke to craig i was told a one week turn around, after i got back from holiday no pump hence i made a call to find out the situation. next told a couple of days so as you can appreciate a bit disappointed hence my discussion with you on tuesday. was not as annoyed because as explained craig had told me a couple of days on monday when we spoke, but then after another phone call to yourselves late wednesday a new timescale was promised which meant i would have the pump for friday. friday i personally waited in the morning and my wife in the afternoon. late friday i again phoned yourselves to find out the situation and as im sure you would feel the same felt very annoyed. the situation could have been resolved if i was given a honest timescale. i could have arranged to sort something out. i feel that i have been more than reasonable and as i have said this is the first problem i have had with yourselves, i just believe you should change your policy regarding the sale of pumps and make it quite clear from the outset that any faulty pumps may take 28 days to rectify and there fore as a company recommend you buy a second. then it would be my problem if i decided not to and not yours.
that was the reason for the originall post then im sure you were frustated by the situation and made your post which inturn infurated me even more. if you would like to discuss it more with me please feel free to ring, you should have my details.
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Exactly what is the point of this thread Wizclean?
It achieves absolutely nothing at all.
Come on get real. It's only a pump and a little forward planning on your part by having a back up available would have avoided this situation. There are two sides to every story as anyone with any real intelligence knows.
I will tell you the aim of this thread. It's 100% to get at WCW and give them a hard time in public. Don't try and dress it up as anything else.
Can you claim with 100% honesty that you have always, without fail, within time scale made good on all your promises or assurances to your customers? If you can then you are a superman.
Dan
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Think this post should be locked now wiz.
And Ian why is this post still active, you say Mike would not be to happy if slander (or what ever you called it) was put on yet the post is still active ::) ::) ::)
I can understand Wiz being annoyed, I had a problem with a supplier myself a couple of weeks ago, but I sorted it out with them directly and not over a forum. Wcw do offer a good service, there will always be cock-ups we are all human. The guy replied to the post, he did not have to, he could have ignored it, to me this shows willing.
Someone lock the topic ;) be it wiz, dave, Ian or Mike
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Think this post should be locked now wiz.
And Ian why is this post still active, you say Mike would not be to happy if slander (or what ever you called it) was put on yet the post is still active ::) ::) ::)
I can understand Wiz being annoyed, I had a problem with a supplier myself a couple of weeks ago, but I sorted it out with them directly and not over a forum. Wcw do offer a good service, there will always be cock-ups we are all human. The guy replied to the post, he did not have to, he could have ignored it, to me this shows willing.
Someone lock the topic ;) be it wiz, dave, Ian or Mike
Because it slags off a competitor, if it was express cleaning being given negatives it would of been locked and probs deleted a long time ago.
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I have read this topic with interest, and window washers i dont think it should be locked i have been looking for bits and pieces lately and after reading through everything, you have come out of it very well :D, and i will contact you.
From all the comments i would say the publicity and advertising for yourselves is great and in the future you will have gained another customer in me. Ionics grew in stature from all the slating they took on this site and if it wasnt for cleanitup ionics wouldnt have had £24,000 woth of business from me in the last 5 years. So be happy for every time someone reads this thread your customer base will grow ;D
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I have read this topic with interest, and window washers i dont think it should be locked i have been looking for bits and pieces lately and after reading through everything, you have come out of it very well :D, and i will contact you.
From all the comments i would say the publicity and advertising for yourselves is great and in the future you will have gained another customer in me. Ionics grew in stature from all the slating they took on this site and if it wasnt for cleanitup ionics wouldnt have had £24,000 woth of business from me in the last 5 years. So be happy for every time someone reads this thread your customer base will grow ;D
:o ;D I am very rarely lost for words, Thank you :)
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And another satisfied customer for W C Warehouse here, helpful over the phone and really fast delivery.
Steve a
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So a guy complains about a pump and another guy buys a website on the strength of the debate and a moderator does a bit of groveling for a discount.
;D ;D
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;D ;D ;D
I expect the world will continue to revolve on its axis ;)
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I am also a very satisfied customer of W C Warehouse always helpful on the phone and fast delivery, would not go anywhere else.
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IMO complaints against manufacturers should be aired on forums as a last resort, after every last method of direct contact hasn't worked. These companies work hard to build up and maintain their customer satisfaction the same as we do with our customers. Don't do your dirty washing in public, take it elsewhere 1st. I have no problems with WCW and find they conduct themselves very professionally.
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lesson learnt i know but i dont think ill be giving them my money any time soon
to be fair they are cheap on some things but was not there fault I cant blame you for the poor customer relaations and is there lose, I was not impressed with them in suits at all at the show im a window cleaner not an exec, wcw if you read, listen you sell window cleaning stuff nothing more nothing less, you lost a sale for that reason I was gutted to be honest as were a few people there, X-line had it bang on, they looked the same as wcw last years and they was packed out lol
are you serious, they wore suits so you didnt buy off them
i guess if they wore scruffy clothes, that would have been wrong aswell ::) ::)
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I always ask for discount on the bigger purchases, no matter who i deal with.
I have never paid full price for anything in my life.
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I always ask for discount on the bigger purchases, no matter who i deal with.
I have never paid full price for anything in my life.
what about a cornish pasty ? ;D
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Steve has defended himself well in reposte to Wizcleans allegations, but allegations of such a nature on a forum such as this can possibly have a real effect on someone's business in the real world and I am quite sure that Mike doesn't want to be dragged into anything of a legal nature!
Ian
No offense ian, but isn't that just the risk you take when you set up a forum?
Its a bit pointless to say "dont say anythng that could be liable because the owners might get into trouble and there's only a couple of us mods here" without sounding harsh I would say thats just tough luck. If you dont want the risk then nobody's forcing you to have a bulletin board are they?
It's a forum. People are going to say what they think, good and bad.
Sigh....
It is called the law, break libel laws and you can be in all kinds of trouble, not just the owners of the board..although as I understand it, there are disclaimers that can be made...but the person 'making' the claims.
Just as newspapers and magazines are in the public domain, so are forums, the written word, wherever it may appear has the same laws applied to it.
I'm not a lawyer so haven't a clue whether there is a breach of libel or not, but I'd be remiss in my role as a moderator if I didn't point it out.
Saying you are dissatisfied with the service received is fine, but the devil is in the detail as they say.
Ian
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This is what the BBC says regarding the sites it links to
The BBC is not responsible for content on external website
Im sure that if there isnt already then it would be perfectly simple to put up somewhere that the sites owners /moderators etc etc arent responsible for what members post. It doesnt mean theyre being libellous it just means they are being realistic.
Anyway, my next door neighbour is an idiot ;D
modified....swearing not allowed, and if it wasn't for the fact you were responding to my own reply it would have been deleted and not simply modified.
Ian
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Sorry Matt, had to alter that one word. :-[
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;D
you get my point though Im sure ;)
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Steve has defended himself well in reposte to Wizcleans allegations, but allegations of such a nature on a forum such as this can possibly have a real effect on someone's business in the real world and I am quite sure that Mike doesn't want to be dragged into anything of a legal nature!
Ian
No offense ian, but isn't that just the risk you take when you set up a forum?
Its a bit pointless to say "dont say anythng that could be liable because the owners might get into trouble and there's only a couple of us mods here" without sounding harsh I would say thats just tough luck. If you dont want the risk then nobody's forcing you to have a bulletin board are they?
It's a forum. People are going to say what they think, good and bad.
Sigh....
It is called the law, break libel laws and you can be in all kinds of trouble, not just the owners of the board..although as I understand it, there are disclaimers that can be made...but the person 'making' the claims.
Just as newspapers and magazines are in the public domain, so are forums, the written word, wherever it may appear has the same laws applied to it.
I'm not a lawyer so haven't a clue whether there is a breach of libel or not, but I'd be remiss in my role as a moderator if I didn't point it out.
Saying you are dissatisfied with the service received is fine, but the devil is in the detail as they say.
Ian
There was a case recently in the US where a firm has successful sued someone for millions of $ for libel posted on an internet forum. What is posted does have full legal ramifications.
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Was that the person that posted or the owners of the site it was posted on Alex?
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It was the person that posted that was successfully sued.
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Ohhh...dear!
I love everybody on here, everyone here is so lovely.
That includes you too Ewan ;D
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It was the person that posted that was successfully sued.
The forum owner can also be held liable for damages if insufficient action is taken to warn/moderate users,..
I'm sure its part of the standard registration agreement (The think most ppl don't read when they sign up for the forum!) that such comments are not allowed.
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what a very sad and petty world we live in :(
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Ohhh...dear!
I love everybody on here, everyone here is so lovely.
That includes you too Ewan ;D
now we know you have taken it too far
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Ive dealt with the wcw lads since i started as well as a few others. Theyve always sorted me out and theyve got a customer for life. I dont get the complaint this wizclean guy has got, if you return any electrical item to anywhere you are lucky to have it back within two weeks.
Carry a spare, its not wcw's responisiblity to tell you that, its flippin common sense!! :D
With regards the whole delteing the thread thing, I dont think its necessary. All this thread seems to have done is highlighted the unreasonableness of one guy and the concensus amongst the others that WCW offers an excellent service. Dont think steve or the rest of the guys will be complaining to much haha ;D ;D
PS wizclean i got two spare pumps, i can sell u one if u like and i guarantee it will be there by friday