Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Roy Harding on November 21, 2008, 08:02:00 pm
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Some nice updates again.
Thanks Paul
Roy
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Hi,
I think the George programme is brilliant, but i have not downloaded the upgrades as i read on here , that people had a few problems...
have they all been ironed out now? does anyone know.?
Cheers.
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I uploaded and had nothing but problems so I too switched back to old version. Is it safe to use new version now. Has all the bugs been sorted?
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do you know what new features have been put on the latest upgrade please.
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??? Yes, well I updated and it asks you to print a debts list... did that
uploaded printed "New" debts list mistakes a few shall we say!
I changed them by hand... and hope I haven't missed anything else!!! :o
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Hi Guys
The upgrade did show up a few "unwanted features" in the previous versions but there's a fix program to sort them out and everybody seems quite happy now.
Once we are all comfortable with this version I will start on the next major update. That one won't cause as many problems as this one...
Paul
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::) I haven't worked since last update (1 week) as I said I changed the certain "Debts" myself... not knowing if anything else has been changed that I missed!
Should I simply reload new version and use the Data Restore Utility? ??? ??? ???
Any suggestions ?
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Some handy additions in this new version Paul
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:o Obviously too hard to answer! :(
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Why is too hard to answer, give the guy a break its only been 55 mins.
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:o Obviously too hard to answer! :(
Why not try emailing Paul, I had problems downloading pocket george and I emailed him with the problem earlier this evening and had a response within 20 minutes and now its all working fine!! Brilliant service if you ask me, thankyou Paul! keep it up mate!! :)
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can u send me a link or something where i can find this programme.thanks a lot
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Here is the link
www.georgesystems.co.uk/ (http://www.georgesystems.co.uk/)
Trotsky have you tried posting on the george forum i did tonight and got an answer within 10 minutes or so.
Or as said email him.
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cheers paul
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:o Obviously too hard to answer! :(
Hi
You eMailed me at 21:33 and I replied at 21:52 - 19 minutes isn't bad...
Paul
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:o Obviously too hard to answer! :(
Hi
You eMailed me at 21:33 and I replied at 21:52 - 19 minutes isn't bad...
Paul
I think an apology is due Mr Trotsky!!! ;) Excellent service Paul, I really can't fault it!! :)
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Why is too hard to answer, give the guy a break its only been 55 mins.
Not just that but it is a Friday evening too!
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Yep Paul is the geezer when it comes to replying, i must have had 50 replies within the hour from Paul over the years.
One thing you cant fault him for is customer service.
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On the new version, you can put a reference in the payment box. I use it to record the cheque numbers.
I asked paul if this could be included on the customer statment, so when you do a print out for a customer it would show the cheque no they paid with.
What do you use the reference box for?
Roy
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:o Obviously too hard to answer! :(
Hi
You eMailed me at 21:33 and I replied at 21:52 - 19 minutes isn't bad...
Paul
Hi Paul, my most sincere apologies!
Thank you one and all... you are quite right, I am sorry!
copy of your email below, thanks
Hi Steve
Just install the new version as usual - no need to do anything special...
Paul
GeorgeSystems
I do recommend this "George Systems" to everyone!
I can't fault it in anyway!
I do get a bit "TETCHY" when things go wrong with downloads etc ... Why? ... Because I panic, I'am not very good with computers!
I am sorry, Paul!
Regards Steve :-[
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Well done Steve, it's not easy to admit your wrong! :)
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Aargh just done the update and loads of problems jobs that have paid on the day and it says they have never paid!! and other such problems
If i do a data restore to a time before the download will it sort it or will it also delete the upgrade??
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Hi
Run the fix program to sort out your balances.
eMail me direct at our "support@" address for the link if you don't have it already.
Paul
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Phew!!! all sorted now with the program you emailed me
Many thanks i was sat shouting at the computer before that as if that helps
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Whoops mine is a little cock eyed now after upgrading. I clicked on datafix in my computer panel and it hasn't corrected. It's not a million miles out but it's not right either. Bit of help in laymans terms would be ppreciated ta.
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Hi Dean
I shout at mine all the time - I find it helps...
Paul :-)
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Hi ftp
Run the fix program from here www.plsanders.co.uk/Fix369X1.exe
Paul
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Crikey you took your time Paul! right i'll have a look. ;)
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If ive had any probs with George Paul gets back to me within 20 mins, Now thats customer service.
Keep up the Good Work Paul.
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??? had a quick look and saw my list, didn't understand what i was supposed to do so came back here and can't access it again.
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Hi ftp
Select any job that's wrong and enter the correct balance.
Paul
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I see it now. I thought it would revert to my debt list of this morning before the upgrade and correct itself. So i just go through the list from memory and correct it? Bare with me - i am thick.
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No print off a debt list before you make the switch, or have 2 laptops side by side like i did
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??? had a quick look and saw my list, didn't understand what i was supposed to do so came back here and can't access it again.
;D ;D i know how you feel i didnt understand any of it and after clicking loads of buttons and alot of shouting it all came good ;D good luck
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Luckily i've only got a small list so i think i can remember the few that show as not paying last time but in fact did.
Brilliant software but hard to understand the technicallities for someone like me. ;D
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:D yes I think the reply's are getting faster!
Mine took some time longer
(OK it was a Friday night, but it's now a Saturday, so what?) ::)
I hope everyone can now see why I was "Rightly" upset!
When you get a problem with your "System" whether it is George, WCP or any other...
You want answers right away!
You don't expect to be ridiculed for complaining! :o
"George" isn't just a program for me... I't my sanity!
Knowing everything is working right... lets me sleep! ;)
I said I was sorry! :)
Do we see George Systems saying "Sorry"...
(Not Paul, I am talking about a business! )
... for all the "Unease" or the "Fear" that all your accounts have just been flushed? >:(
Simple answer... NO!
I will make a very similar quote to "George Systems" which was made to me!
Since so many of your loyal customers seem to have experienced problems... wouldn't it be polite and business like to make an public apology?
(or at least one on here!)
Or did no one else notice that my apology was acknowledged on here only...
NOT acknowledged on this site... By Paul
Thanks for that, Paul :o
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Don't know what problems others had but mine are/were very minor.
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I wondered about the reference and i'm sure it's usefull but haven't used it yet.
Just a thougth but....
This probably means a load of unecessary work but i was just wondering would it be possible to print off -along with the days work list- a list of payment slips of the sort that are put through a customers door saying we cleaned today etc - the date- the date of the next clean- and any outstanding balance. These could come off at about four an a4 sheet and we coulld cut them to size and they would be ready for the days work; thus saving even more time and being even more professional.
I realise many wouldn't want this improvement but I think it is a clear way forward and welcome any add on utility that did this. What do the rest of you think?
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I would like to be able to put loads more detail on the invoice instead of passing it through my printer twice and having to use a different programme.
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I would like to be able to put loads more detail on the invoice instead of passing it through my printer twice and having to use a different programme.
I too would like to see this
paul
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I wondered about the reference and i'm sure it's usefull but haven't used it yet.
Just a thougth but....
This probably means a load of unecessary work but i was just wondering would it be possible to print off -along with the days work list- a list of payment slips of the sort that are put through a customers door saying we cleaned today etc - the date- the date of the next clean- and any outstanding balance. These could come off at about four an a4 sheet and we coulld cut them to size and they would be ready for the days work; thus saving even more time and being even more professional.
I realise many wouldn't want this improvement but I think it is a clear way forward and welcome any add on utility that did this. What do the rest of you think?
I think its easier to just keep payment slips basic and just add the price of the clean to them as needed, If they are pre printed you wouldn't always use them if the customer turns out to be home, I do have the luxury of living next door to a printer though! I clean his 2nd floor windows and he prints my payment slips ;D
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any one think it would be better if when you mark a customer off as paid if they owe from other cleans you can also mark them off as paid instead of havin to go out of your job list then into your debt list look them up mark as paid back out into your job list for your next customer . slows us down a lot
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any one think it would be better if when you mark a customer off as paid if they owe from other cleans you can also mark them off as paid instead of havin to go out of your job list then into your debt list look them up mark as paid back out into your job list for your next customer . slows us down a lot
In the new version of pocket george you dont have to, it does it all in one go.
Roy
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happy days i think george is brilliant only been using it for about two months also think maybe on the houses where you have made a note the part that says notes should maybe be highlighted or something to let you know theres a note to be looked at
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:D yes I think the reply's are getting faster!
Mine took some time longer
(OK it was a Friday night, but it's now a Saturday, so what?) ::)
I hope everyone can now see why I was "Rightly" upset!
When you get a problem with your "System" whether it is George, WCP or any other...
You want answers right away!
You don't expect to be ridiculed for complaining! :o
"George" isn't just a program for me... I't my sanity!
Knowing everything is working right... lets me sleep! ;)
I said I was sorry! :)
Do we see George Systems saying "Sorry"...
(Not Paul, I am talking about a business! )
... for all the "Unease" or the "Fear" that all your accounts have just been flushed? >:(
Simple answer... NO!
I will make a very similar quote to "George Systems" which was made to me!
Since so many of your loyal customers seem to have experienced problems... wouldn't it be polite and business like to make an public apology?
(or at least one on here!)
Or did no one else notice that my apology was acknowledged on here only...
NOT acknowledged on this site... By Paul
Thanks for that, Paul :o
Am I to take it that no one else thinks the same way as me then? :'(
Usually you lot cant wait to post your opinion! ;D ;D ;D
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the part that says notes should maybe be highlighted or something to let you know theres a note to be looked at
Hi
In the new versions of George and PocketGeorge there's an indicator on the Notes button to tell you there's a note.
Paul
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All right Trotsky
I'm very sorry if some of you had difficulties with the upgrade but it was unavoidable.
As far as I know you are all happy now - but let me know if you aren't.
I didn't acknowledge your apology because I didn't think you had anything to apologise for - I assumed you were naturally impatient. I don't spend a lot of time on this board - if you have an urgent request contact me direct at our "support@" address.
Paul
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All right Trotsky
I'm very sorry if some of you had difficulties with the upgrade but it was unavoidable.
As far as I know you are all happy now - but let me know if you aren't.
I didn't acknowledge your apology because I didn't think you had anything to apologise for - I assumed you were naturally impatient. I don't spend a lot of time on this board - if you have an urgent request contact me direct at our "support@" address.
Paul
Thank you!
I normally don't complain!
Thank you for your kind offer, I am going to upgrade george on my laptop & pda soon!
I would like to add...
I have had nothing but good comments about george, apart from this episode!
one listed below;
6th November
I used a good old paper and pen... "I wont change. sorry!
That was three years ago
George is quite simply put... "A God Send"!
8) Thank you once again, regards Steve
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:) :) :)
Really impressed with these improvements!
Will make life much more easy, cheers!
:) :) :)
Sorry for the agro over the past few days, I won't say a bad thing about you again! Regards Steve :-*
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the part that says notes should maybe be highlighted or something to let you know theres a note to be looked at
Hi
In the new versions of George and PocketGeorge there's an indicator on the Notes button to tell you there's a note.
Paul
Paul, this shows up on george but not on pocket george, is this something that you are still working on?
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the part that says notes should maybe be highlighted or something to let you know theres a note to be looked at
Hi
In the new versions of George and PocketGeorge there's an indicator on the Notes button to tell you there's a note.
Paul
Paul, this shows up on george but not on pocket george, is this something that you are still working on?
There is a new pocket george, that was put up to the site over the weekend.
Roy
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ok, thanks for that Roy. :)