Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: seandyer2003 on September 09, 2008, 07:28:37 am

Title: Raining?
Post by: seandyer2003 on September 09, 2008, 07:28:37 am
Is it raining where you are this morning?? pretty heavy here, but i am off out now anyway as i have some catching up to do :( Forecast is bad though, so might be back after dinner to waste the afternoon on here :) Have a good day everyone!
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 07:51:12 am
hammering down here aswell, oh well guy has water proofs  ;D
Title: Re: Raining?
Post by: baldeagle on September 09, 2008, 08:02:03 am
Raining in Stone, Staffs, at 8am.
Baldeagle will have to oil his feathers today!
Title: Re: Raining?
Post by: R.V.A Window Cleaning Services on September 09, 2008, 08:15:28 am
Big inside clean today, @ my house ;D
Title: Re: Raining?
Post by: Sir Squeaky on September 09, 2008, 08:16:15 am
Chucking it down and no sign of change until at least lunchtime.

I had a long hard day yesterday though, as I was expecting it.
Me prepared? Blimey!
Title: Re: Raining?
Post by: matt on September 09, 2008, 08:16:35 am
hammering down here

todays not for me, thanks
Title: Re: Raining?
Post by: gary999 on September 09, 2008, 08:19:45 am
absolutely torrential here never mind wets i would need
a sodding canoe  ;Dcomplete waste of time >:(
Title: Re: Raining?
Post by: LWC on September 09, 2008, 08:20:48 am
water proofs to the ready
Title: Re: Raining?
Post by: Tosh on September 09, 2008, 08:33:37 am
I've got a £15 shop and a £130 industrial unit, inside and out to do.

I'll do the shop, then the insides of the industrial unit and hopefully it will've stopped raining by the time I do the outsides.

It's miserable weather!
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 08:36:33 am
Chucking it down and no sign of change until at least lunchtime.

I had a long hard day yesterday though, as I was expecting it.
Me prepared? Blimey!

same here, did day and half worth of work, so if i can get half day in the afternoon im on schedule, but went out this morning, and it was even worse where my work is, step out of car and got soaked, and its trad so not gonna bother this morning, i am still behind though:(
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 08:40:42 am
I was a bit keen to go out this morning, didnt even get ladders off roof in the end haha, should of gone back to bed:)
Title: Re: Raining?
Post by: ftp on September 09, 2008, 08:42:25 am
Bit moist here, but i'm going to give it a go in an hour perhaps.
Title: Re: Raining?
Post by: Tosh on September 09, 2008, 08:46:01 am
Have you heard the saying, 'Rain at seven, gone by eleven'?

Apparantly it's generally true since weather fronts in the UK rarely last more than four hours (according to the paper), so if you get rain at 7.00 am, it should've stopped by 11.00 am!
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 08:47:31 am
i hope so mate, would love to get 4 hours in this afternoon, dont wanna be out saturday, but at this rate ill be doing an all dayer im still catching up on last week nevermind this week!
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 08:49:29 am
i used to be a scout the car is outside with ladders on ready to go

Mine too, Always prepared! Mine are mostly on there as i never can be bothered to put them back on every morning!
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 08:53:53 am
i have got big spikes, but car is on my drive backed up to house so its all good!
Title: Re: Raining?
Post by: Tim82 on September 09, 2008, 09:00:52 am
Im off in a min even though its raining. It makes wfp alot easier cos you dont need to rinse the windows! :D
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 09:04:22 am
Im off in a min even though its raining. It makes wfp alot easier cos you dont need to rinse the windows! :D

Where you based tim??
Title: Re: Raining?
Post by: Ian W on September 09, 2008, 09:30:10 am
Raining on and off here. Will go do some gutter cleans. Still behind by a few days, but it will work itself out in the end.  :)
Title: Re: Raining?
Post by: TVCS on September 09, 2008, 10:24:38 am
Stillraining here today.  i'll catch up on my books then spend the afternoon on the playstation.  I dont need much of an excuse not to clean windows these days.  After about 3 years I have become so bored with it.  i need a kick up the bum I think.
Title: Re: Raining?
Post by: matt on September 09, 2008, 10:29:18 am
im running a new phone line and a sky cable, we had sky multi room fitted and the guy wanted to run some telephone cable right around our house stapled on top of the the skirting  ::) ::) so i stopped him and said i would run it myself

so thats my job for a few hours
Title: Re: Raining?
Post by: pdale on September 09, 2008, 10:46:24 am
First job was 8.30.

Looked out window and 7.30 and decided to have a lie in. Rang them from my bed at 8.15 and lay in till 9.30

What a lazy life this summer has turned out to be. Last nights forecast said it was going to clear here in the Midlands at 1.00. Just checked BBC's forecast and it looks as if it's on for the day.

Paul
Title: Re: Raining?
Post by: ftp on September 09, 2008, 10:50:32 am
Well, just got back in from one wfp job in the rain and i have to say it's crap! It's uncomfortable overheating in a waterproof jacket, it's embarressing the comments you get in fact it's pretty much a waste of time in my opinion i'd just as well fill a bucket with pure water and lob it at the windows. I honestly think the guys that keep going on domestic are just having a laugh at the customers expense.
Title: Re: Raining?
Post by: matt on September 09, 2008, 10:53:00 am
Well, just got back in from one wfp job in the rain and i have to say it's crap! It's uncomfortable overheating in a waterproof jacket, it's embarressing the comments you get in fact it's pretty much a waste of time in my opinion i'd just as well fill a bucket with pure water and lob it at the windows. I honestly think the guys that keep going on domestic are just having a laugh at the customers expense.

that attitude will never by the caribbean holiday home,

i tell you what you need, a rain guarantee   ;) ;) ;)
Title: Re: Raining?
Post by: ftp on September 09, 2008, 10:54:05 am
Sod it, i'm off down the gym for some anger management. Might even have some nice scenery to look at!
Title: Re: Raining?
Post by: matt on September 09, 2008, 11:04:04 am
Sod it, i'm off down the gym for some anger management. Might even have some nice scenery to look at!

i didnt take you for a lycra type of bloke  :o :o :o
Title: Re: Raining?
Post by: L.J.S cleaning on September 09, 2008, 11:12:41 am
its chucking it down here
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 11:19:46 am


that attitude will never by the caribbean holiday home,

i tell you what you need, a rain guarantee   ;) ;) ;)
LOL,
Quote


Well, just got back in from one wfp job in the rain and i have to say it's crap! It's uncomfortable overheating in a waterproof jacket, it's embarressing the comments you get in fact it's pretty much a waste of time in my opinion i'd just as well fill a bucket with pure water and lob it at the windows. I honestly think the guys that keep going on domestic are just having a laugh at the customers expense.

Get some good waterproofs if your getting to hot, how can you throw in the towel straight away? we get comments, but all know we work in the rain, never had a problem with finish but if we did it is guaranteed as is all the work we do.

If you dont want to work in the rain dont, we are all different, but your excuse IMO is a little poor to just stop it and say it is a waste of time but maybe that was the excuse you was looking for who knows  ;)

I clean a few domestics and I would not clean them if they could not be done, the simple fact is they can be.

Ian
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 11:49:07 am
It appears to have started raining outside.

Been monitoring the met office radar, it was looking like it might not even come to much here, been spitting most of the morning, but clear sky too at times. Figured it might all have cleared by this afternoon, the radar had the cloud looking like it was fragmenting, it seems to be gathering itself together again  ;D

Perhpas it is a write-off today after all.

Nay mind Ill be sunning it on the Red Sea beaches of Taba, scuba diving with the corals and snorkelling of the coral jetty in 2 weeks time  ;D  ;D


God my life is good.
Title: Re: Raining?
Post by: matt on September 09, 2008, 11:58:06 am
i'd just as well fill a bucket with pure water and lob it at the windows.

i might try that and see the results ;)
Title: Re: Raining?
Post by: pdale on September 09, 2008, 12:27:36 pm
Well looks like it's cleared up here. So i can at least get 4 or 5 hours in, hopefully.

Paul
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 12:30:21 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?
Title: Re: Raining?
Post by: matt on September 09, 2008, 12:32:19 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?

what happens if the customers of the said business does not want the work done  ?? ? ?

i guess i should just ditch them and find people who do
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 12:34:25 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?

what happens if the customers of the said business does not want the work done  ?? ? ?

i guess i should just ditch them and find people who do

there are plenty of customers out there matt. if someone doesn't want to fit in with your business model then yes, replace them!
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 12:34:30 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?

what happens if the customers of the said business does not want the work done  ?? ? ?

i guess i should just ditch them and find people who do
I Think that later if you cannot explain there is no reason not to, unless you dont like getting wet
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 12:34:40 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?

Yeah sure, plough on regardless. Irrespective of whos paying.
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 12:37:10 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?

Yeah sure, plough on regardless. Irrespective of whos paying.

your getting the hang of this well done!
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 12:39:13 pm
its been chucking down here all day but still the work is all completed so far. Its called running a business isn't it?

Yeah sure, plough on regardless. Irrespective of whos paying.
It all depends what your goals, attitudes are. Im happy enough with what i earn to not get pnuemonia when its not necessary ploughing on in torrential rain, sometimes i'll work through light/medium rain to finish a big job/street or if theres only an hr left etc, but otherwise not really bothered, id rather go out saturday morning, but if you need/want fortunes then you will have to work no matter what, and good on you, but it doesnt mean anyone else is any less conscious of there business, i think it harms customer relations sometimes especially if it is really peeing down, they understand in light rain but not when its just daft!!
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 12:48:15 pm
Exactly.

I had a custy comment on spotting a couple of window cleaners working together in the rain last week over the road from where he lived. He said 'Crikey, talk about desperate'

I wonder if it can quite often give members of the public an entirely unwelcome notion about window cleaners in general.
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 12:56:57 pm
'I wonder if it can quite often give members of the public an entirely unwelcome notion about window cleaners in general.

keep wondering. once explained that it can be done and that if there is a problem you will rectify it the next day, see how many complaints you get. the answer you will be looking for is zero!

don't let the customers rule you, we are the pros here, not them, so show them how its done! ;) if they have a genuine compliant then rectify it. 9 times out of 10 they don't!
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 12:59:04 pm
Im NOT letting the custys rule me.

Im sat here at my puter, looking out the window. Its raining. I KNOW if I went out there to try to clean someones windows then Id have to be barking mad.


Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 01:00:40 pm
Im NOT letting the custys rule me.

Im sat here at my puter, looking out the window. Its raining. I KNOW if I went out there to try to clean someones windows then Id have to be barking mad.



why would you be mad if you still do the job as good as you would normally. they pay you to have thier windows kept clean. if thats what your doing where's the problem?
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 01:01:22 pm
Im NOT letting the custys rule me.

Im sat here at my puter, looking out the window. Its raining. I KNOW if I went out there to try to clean someones windows then Id have to be barking mad.


Did you agree with guy when he said talk about desperate ?

Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 01:02:52 pm
Im NOT letting the custys rule me.

Im sat here at my puter, looking out the window. Its raining. I KNOW if I went out there to try to clean someones windows then Id have to be barking mad.


Did you agree with guy when he said talk about desperate ?



I could see his angle.

Id have to be desperate to go out there with the rain coming down as it is right now.


Ive worked outside all my working life (farming/landscaping/window cleaning) which is 30 years. Ive got wet enough times. Its no fun, with water-proofs or without.
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 01:04:34 pm
Anyway you 2 wallys, go away and clean some windows. No excuses now.

 ;D
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 01:08:45 pm
i don't have to as i employ guys to do it
Title: Re: Raining?
Post by: jaykie on September 09, 2008, 01:10:07 pm
Its been lovely here, birds are singing,
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 01:10:42 pm
i don't have to as i employ guys to do it

Excuses excuses  

Thats rich telling others to get out there when you dont do it yourself.

Cuh, heard it all now.
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 01:12:08 pm
i don't have to as i employ guys to do it

Excuses excuses  

Thats rich telling others to get out there when you dont do it yourself.

Cuh, heard it all now.

i do and have done if need be. I just don't need to today  ;) i got drenched on Friday if thats any consilation?  ;D
Title: Re: Raining?
Post by: Oakley Windows on September 09, 2008, 01:13:02 pm
Yea yea, course you did.......
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 01:14:06 pm
I do the same, but I also do work myself on windows sometimes, this week it is paper work, getting another van on the road and getting more work for when it is raining because I like to get wet as do the staff :D
Title: Re: Raining?
Post by: gary999 on September 09, 2008, 01:34:17 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
Title: Re: Raining?
Post by: Sir Squeaky on September 09, 2008, 01:35:14 pm
I was just about to go out and it's started hammering down again.

Sod it.
Even if it stops long enough, I'm on old biddies bungalows today, and they're the fussiest of all about the weather.
It'll have to really brighten up to get them to have it done.
Title: Re: Raining?
Post by: Sir Squeaky on September 09, 2008, 01:36:04 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.
Title: Re: Raining?
Post by: matt on September 09, 2008, 02:12:20 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.

i picked up a whole close of work, 14 houses, the guy used to do them all, he upset the "leader" of the close and she phoned me with 5 houses, by the time i got around to doing it, they all wanted it done, i dont like taking work off others, but he asked for it by cleaning in the rain and then ignoring his customers when they said they prefered him to not do it in the rain

Title: Re: Raining?
Post by: TVCS on September 09, 2008, 02:51:25 pm
I know most of my customers dont want the windows cleaned in the rain.  im not saying that they rule me as some of you guys on here might be thinking but at the end of the day if you dont NEED the money that desperately why get drenched.  Commercial work I do because that is pre-booked in advance so come rain or shine they know that I'll clean.  Personaly, I dont feel you can get as decent a finish when it is really pouring down.  So I dont clean and I wont offer a 'rain guarantee' cos I dont want to clean the same house twice for one payment. 

I've been to the gym today and seen one of my custies ( that was due about 2 weeks ago)  and he waas fine with me being so late as he realises the weather is so shocking at the mo.
Title: Re: Raining?
Post by: matt on September 09, 2008, 03:03:43 pm
I know most of my customers dont want the windows cleaned in the rain.  im not saying that they rule me as some of you guys on here might be thinking but at the end of the day if you dont NEED the money that desperately why get drenched.  Commercial work I do because that is pre-booked in advance so come rain or shine they know that I'll clean.  Personaly, I dont feel you can get as decent a finish when it is really pouring down.  So I dont clean and I wont offer a 'rain guarantee' cos I dont want to clean the same house twice for one payment. 

I've been to the gym today and seen one of my custies ( that was due about 2 weeks ago)  and he waas fine with me being so late as he realises the weather is so shocking at the mo.

just about sums it up really

Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 03:16:05 pm
I know most of my customers dont want the windows cleaned in the rain.  im not saying that they rule me as some of you guys on here might be thinking but at the end of the day if you dont NEED the money that desperately why get drenched.  Commercial work I do because that is pre-booked in advance so come rain or shine they know that I'll clean.  Personaly, I dont feel you can get as decent a finish when it is really pouring down.  So I dont clean and I wont offer a 'rain guarantee' cos I dont want to clean the same house twice for one payment. 

I've been to the gym today and seen one of my custies ( that was due about 2 weeks ago)  and he waas fine with me being so late as he realises the weather is so shocking at the mo.

just about sums it up really



sums what up? :-\
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 03:18:38 pm
I know most of my customers dont want the windows cleaned in the rain.  im not saying that they rule me as some of you guys on here might be thinking but at the end of the day if you dont NEED the money that desperately why get drenched.  Commercial work I do because that is pre-booked in advance so come rain or shine they know that I'll clean.  Personaly, I dont feel you can get as decent a finish when it is really pouring down.  So I dont clean and I wont offer a 'rain guarantee' cos I dont want to clean the same house twice for one payment. 

I've been to the gym today and seen one of my custies ( that was due about 2 weeks ago)  and he waas fine with me being so late as he realises the weather is so shocking at the mo.

just about sums it up really



sums what up? :-\
The fact that theres no point upsetting custys and getting soggy feet if you dont need too, you said yourself you have staff, if and when i have people working for me, they too will work in the rain because id rather lose 1 customer than pay wages for no work, but until them im staying warm and dry ;D ;D

I dont see why you need to keep arguing personally. what you trying to prove, that you work harder than everyone else?? Many earn enough to take the odd wet day off, big deal!!
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 03:23:33 pm
i thought we were arguing about keeping windows clean in the rain? hence the rain guarentee business, not rowing over soggy feet! ;)  ;D ;D
Title: Re: Raining?
Post by: TVCS on September 09, 2008, 03:28:50 pm
this is one of those topics where someone always tries to make out that others are TOO SOFT to work in the rain.  rubbish.   
Its a question of personal preference.  We all run our own businesses in a way we are happy with.  I personally love the freedom I have, being able to choose when I work is something I like the most.  when its pouring down is not one of those times.

Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 03:31:44 pm
Exactly. I have worked in the rain, and do, like i said earlier, but only if im already out, but i dont go telling all my customers that i will clean no matter what, and even if they said hooray brilliant, which they wont surprise surprise, it still doesnt change the fact i aint gonna work all day in the rain when personally i dont have too:)
Title: Re: Raining?
Post by: gerard mcmanus on September 09, 2008, 03:32:36 pm
iam off this week, but would have gone out. It raining here, not torential but not to far away from it either. it was fine this morning though, just started about 12.

gerard
west of scotland.

 ;D
Title: Re: Raining?
Post by: seandyer2003 on September 09, 2008, 03:37:26 pm
iam off this week, but would have gone out. It raining here, not torential but not to far away from it either. it was fine this morning though, just started about 12.

gerard
west of scotland.

 ;D

I suppose it rains too often there though not to go out in rain?? I was in Glencoe in feb for a week and didnt see the sun once, just rain rain rain, mostly torrential:)
Title: Re: Raining?
Post by: LSB on September 09, 2008, 03:55:41 pm
i have worked from 8.30 - 3.30 today , with a few showers , nothing like the forecast i was expecting !
i dont like working in the rain if it starts to get heavy or just rains continually !
got away with it today ,
i think thursday is also looking wet !
Title: Re: Raining?
Post by: matt on September 09, 2008, 04:44:46 pm
I know most of my customers dont want the windows cleaned in the rain.  im not saying that they rule me as some of you guys on here might be thinking but at the end of the day if you dont NEED the money that desperately why get drenched.  Commercial work I do because that is pre-booked in advance so come rain or shine they know that I'll clean.  Personaly, I dont feel you can get as decent a finish when it is really pouring down.  So I dont clean and I wont offer a 'rain guarantee' cos I dont want to clean the same house twice for one payment. 

I've been to the gym today and seen one of my custies ( that was due about 2 weeks ago)  and he waas fine with me being so late as he realises the weather is so shocking at the mo.

just about sums it up really



sums what up? :-\


I know most of my customers dont want the windows cleaned in the rain.  im not saying that they rule me as some of you guys on here might be thinking but at the end of the day if you dont NEED the money that desperately why get drenched.  Commercial work I do because that is pre-booked in advance so come rain or shine they know that I'll clean.  Personaly, I dont feel you can get as decent a finish when it is really pouring down.  So I dont clean and I wont offer a 'rain guarantee' cos I dont want to clean the same house twice for one payment. 

I've been to the gym today and seen one of my custies ( that was due about 2 weeks ago)  and he waas fine with me being so late as he realises the weather is so shocking at the mo.

just about sums it up really



sums what up? :-\
The fact that theres no point upsetting custys and getting soggy feet if you dont need too, you said yourself you have staff, if and when i have people working for me, they too will work in the rain because id rather lose 1 customer than pay wages for no work, but until them im staying warm and dry ;D ;D

I dont see why you need to keep arguing personally. what you trying to prove, that you work harder than everyone else?? Many earn enough to take the odd wet day off, big deal!!

exactly, it was pretty obvious what i meant
Title: Re: Raining?
Post by: NWH on September 09, 2008, 04:52:30 pm
I wouldn`t worry about any customers wondering where you are at the moment what with all the bad weather that  we are having,enjoy the time off it`ll soon get colder and days off will be few and far between.You can end up getting paranoid about being late and when i look back i`ve never lost any fom being late even if it`s a month or so,customers are human they understand bad weather and the fact that we might want a holiday every now and again.
Title: Re: Raining?
Post by: Steve CM on September 09, 2008, 04:54:38 pm

exactly, it was pretty obvious what i meant


of course!  ::)
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 05:33:28 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.

i picked up a whole close of work, 14 houses, the guy used to do them all, he upset the "leader" of the close and she phoned me with 5 houses, by the time i got around to doing it, they all wanted it done, i dont like taking work off others, but he asked for it by cleaning in the rain and then ignoring his customers when they said they prefered him to not do it in the rain


does that mean when you do something wrong they will all do the same, I would perfer not to has coffee morning mafia customers anyway, been there done that. Never did like the t-shirt
Title: Re: Raining?
Post by: matt on September 09, 2008, 06:09:16 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.

i picked up a whole close of work, 14 houses, the guy used to do them all, he upset the "leader" of the close and she phoned me with 5 houses, by the time i got around to doing it, they all wanted it done, i dont like taking work off others, but he asked for it by cleaning in the rain and then ignoring his customers when they said they prefered him to not do it in the rain


does that mean when you do something wrong they will all do the same, I would perfer not to has coffee morning mafia customers anyway, been there done that. Never did like the t-shirt

if i clean in the rain, then i must accept that they will not be happy and might find someone else

so your saying to me, i should have turned the "coffee morning mafia customers" away, thats not particually a good way to run a biz is it ? ? ? ?because if thats your idea of running a biz, then we have very different views on that ? ? ? ?  its over 150 quid worth of work ive cleaned them for over 1 years now, they are good customers, they didnt want it done in the rain, they told the other guy and he carried on
Title: Re: Raining?
Post by: pdale on September 09, 2008, 06:16:14 pm
Well i got out for 1pm, had a couple of breaks when it showered. Torrential rain started at 5.30.

I have come back £69 richer and a bag of cooking apples from a customer! So it looks like it's apple pie tomorrow.

Paul
Title: Re: Raining?
Post by: matt on September 09, 2008, 06:19:27 pm
Well i got out for 1pm, had a couple of breaks when it showered. Torrential rain started at 5.30.

I have come back £69 richer and a bag of cooking apples from a customer! So it looks like it's apple pie tomorrow.

Paul

so you really can have your pie and eat it  ;) ;) ;)
Title: Re: Raining?
Post by: Dale Smith on September 09, 2008, 06:23:22 pm
Worked all day, rained for most of it but luckily just steady, varying from light to medium downpour.

We had 1 custie say no thanks, and we offer the rain guarantee. No calls yet, and to date no calls ever.

As a lot have stated, its down to the person who works and who doesn't. For me, I must admit I hate working when its miserable but its the only way to keep the business going, as we are behind already (did not work when it was torrential rain, we dont bother then).... 8)
Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 06:33:50 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.

i picked up a whole close of work, 14 houses, the guy used to do them all, he upset the "leader" of the close and she phoned me with 5 houses, by the time i got around to doing it, they all wanted it done, i dont like taking work off others, but he asked for it by cleaning in the rain and then ignoring his customers when they said they prefered him to not do it in the rain


does that mean when you do something wrong they will all do the same, I would perfer not to has coffee morning mafia customers anyway, been there done that. Never did like the t-shirt

if i clean in the rain, then i must accept that they will not be happy and might find someone else

so your saying to me, i should have turned the "coffee morning mafia customers" away, thats not particually a good way to run a biz is it ? ? ? ?because if thats your idea of running a biz, then we have very different views on that ? ? ? ?  its over 150 quid worth of work ive cleaned them for over 1 years now, they are good customers, they didnt want it done in the rain, they told the other guy and he carried on

I did not say that at all Matt please dont try and twist my words, I said: "does that mean when you do something wrong they will all do the same, I would perfer not to have coffee morning mafia customers"

My ideas and yours in business do seem quite different
Title: Re: Raining?
Post by: NWH on September 09, 2008, 06:36:20 pm
Matt i can understand you wanting the work but i wouldn`t have let them dictate to me when i could do them no way.
Title: Re: Raining?
Post by: matt on September 09, 2008, 06:40:13 pm
Matt i can understand you wanting the work but i wouldn`t have let them dictate to me when i could do them no way.

i dont feel that i have

they havent said, you must come only on wednesday etc etc

they have made it clear that they dont like windows cleaned in the rain, i accpet that, afterall they pay me, thus if they dont like them cleaned in the rain i will try and accommodate that request

oh and i didnt really need the work, just a close with all the houses was too good to pass


Title: Re: Raining?
Post by: windowwashers on September 09, 2008, 06:42:11 pm
Matt i can understand you wanting the work but i wouldn`t have let them dictate to me when i could do them no way.

i dont feel that i have

they havent said, you must come only on wednesday etc etc

they have made it clear that they dont like windows cleaned in the rain, i accpet that, afterall they pay me, thus if they dont like them cleaned in the rain i will try and accommodate that request

oh and i didnt really need the work, just a close with all the houses was too good to pass



Thats fair enough MAtt,

my point was I do not like taking on a load of customers that will all cancel at the same time if you do something wrong.

Title: Re: Raining?
Post by: ps outthere on September 09, 2008, 06:43:05 pm
I always found that if you tell them 'I clean windows in the rain' they usually say ok!
The odd custie said no, so I didn't do their windows.
I have only been cleaning again for 15months, and the new round is in town, and they don't like cleaning in the rain.
Not working many full weeks at pres.
Title: Re: Raining?
Post by: matt on September 09, 2008, 06:48:50 pm
70% of my customers complain if i clean in heavy rain,doesnt matter how
many times i explain in general they are not interested.its alright saying
replace these in general good paying customers because of extreme weather
conditions the reality is that replacing them doesnt happen overnight and i personally
cannot afford to dump custies willy nilly because things arent totally going
my way
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.

i picked up a whole close of work, 14 houses, the guy used to do them all, he upset the "leader" of the close and she phoned me with 5 houses, by the time i got around to doing it, they all wanted it done, i dont like taking work off others, but he asked for it by cleaning in the rain and then ignoring his customers when they said they prefered him to not do it in the rain


does that mean when you do something wrong they will all do the same, I would perfer not to has coffee morning mafia customers anyway, been there done that. Never did like the t-shirt

if i clean in the rain, then i must accept that they will not be happy and might find someone else

so your saying to me, i should have turned the "coffee morning mafia customers" away, thats not particually a good way to run a biz is it ? ? ? ?because if thats your idea of running a biz, then we have very different views on that ? ? ? ?  its over 150 quid worth of work ive cleaned them for over 1 years now, they are good customers, they didnt want it done in the rain, they told the other guy and he carried on

I did not say that at all Matt please dont try and twist my words, I said: "does that mean when you do something wrong they will all do the same, I would perfer not to have coffee morning mafia customers"

My ideas and yours in business do seem quite different

ian, i feel that when a customer wants something like " not cleaning in the rain " and its a nice little close , i will try and do what i can for them, i provide a service, if i do something wrong OR they find someone cheaper / prefered by them etc etc i accept that they could well move on, i clean there windows, they pay me, thats about it really

you may aspire to be the biggest window cleaner in the world, i dont really feel the need for that, i have a cracking life, my family want for nothing, holidays / days out etc etc, window cleaning is ok for me

but my biz idea's mean if a job has a profit in it, i dont care who the job is for, the "coffee morning mafia customers" are included in that

you clean in the rain, i know most of my customers would not be happy with that, i have asked a fair %, thats the way it is for me, i have a established round, its been worked as a round for more than 30 years, they accpeted WFP as it meant i was safe ( they know i have a family ) but i know they will be pushed to accept me cleaning in the rain
Title: Re: Raining?
Post by: Tosh on September 09, 2008, 06:49:13 pm
I agree.

I've picked up plenty of customers who've dumped the last guy because he turned up in the rain.

Rubbish!  I've never-EVER been asked to quote for a potential customer because they said they sacked their last window cleaner 'cos he worked in the rain'; though I was once asked to quote because the woman said, 'my window cleaner cleaned my windows in the dark' (it was mid-Winter); and she sounded like she was up-her-own-jacksy.  I declined; I don't want customers like that.

And if any potential customer did say that they sacked their last window cleaner, for any reason, I ask if they spoke to them first.  If they say 'no', I say 'no', since they're obviously arrogant fools.

I can't abide bad customers.