Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: cbcs on May 27, 2008, 01:41:39 pm

Title: Letter from customer
Post by: cbcs on May 27, 2008, 01:41:39 pm
I received this today from a customer of mine. A £15 a month customer. Cleaned for 3 years trad, 18 months WFP all windows uPVC. Previously told me that this new system was basically the dogs danglees. I'd like to point out that she doesn't have any uPVC sills, just stone ones. What would you think about this?

Chris,

Please find enclosed payment for the windows from 14th May. I am writing to inform you that I will no longer need your services - I feel that the new method you use is not as effective. (RE: Wiping off sills and it also seems to be marking the gold handles and hinges on the french doors)

Many Thanks for all your hard work in the past.

Mrs Powell.
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 03:27:52 pm

2 choices:

Lose her (along with £180 per annum)

or

Revert to trad do a better job and stop damaging her property.
Title: Re: Letter from customer
Post by: oasisdweeb on May 27, 2008, 03:28:48 pm
prob just an excuse 2 save money cause of credit crunch,or a nice way of saying "your pants" ;) ;) ;) ;) ;)
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 03:44:58 pm
Probably a direct way of saying that she finds wfp pants :-\
Title: Re: Letter from customer
Post by: cbcs on May 27, 2008, 03:50:48 pm
Like I said in my first post of this topic. She thought the system was the mutts nuts. Best thing ever because it cleaned the frames. Some people are soooooooo strange!
Title: Re: Letter from customer
Post by: johnny_h on May 27, 2008, 03:55:09 pm
18 months to make her mind up? dont go back to trad its just an excuse to let you go 
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 03:59:08 pm

No! It's just taken 18 months for the wfp damage to become apparent.

A dripping pipe in the loft doesn't show itself straight away...it's only when the ceiling caves in that you know there's a problem!
Title: Re: Letter from customer
Post by: Helen on May 27, 2008, 04:04:06 pm

No! It's just taken 18 months for the wfp damage to become apparent.

A dripping pipe in the loft doesn't show itself straight away...it's only when the ceiling caves in that you know there's a problem!

a dripping pipe in a loft would be constant....she just wanted to cancel....let her go and get a better one ;D
Title: Re: Letter from customer
Post by: jewelcleaning on May 27, 2008, 04:11:39 pm

2 choices:

Lose her (along with £180 per annum)

or

Revert to trad do a better job and stop damaging her property.

I bet you wait all day for a topic like this to reply to!
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 04:39:26 pm

No! It's just taken 18 months for the wfp damage to become apparent.

A dripping pipe in the loft doesn't show itself straight away...it's only when the ceiling caves in that you know there's a problem!

a dripping pipe in a loft would be constant....she just wanted to cancel....let her go and get a better one ;D

Oooh! I dunno Helen, getting a monthly £15er isn't that easy in this day and age.

This is precisely the sort of account I go out of my way to hang on to....B&B(utter) income!

Title: Re: Letter from customer
Post by: nat on May 27, 2008, 05:12:02 pm

No! It's just taken 18 months for the wfp damage to become apparent.

A dripping pipe in the loft doesn't show itself straight away...it's only when the ceiling caves in that you know there's a problem!

a dripping pipe in a loft would be constant....she just wanted to cancel....let her go and get a better one ;D

Oooh! I dunno Helen, getting a monthly £15er isn't that easy in this day and age.

This is precisely the sort of account I go out of my way to hang on to....B&B(utter) income!



you would really worry that much about a £15 account...easily replaced...i wouldn't give it a second thought after i read the note...don't try and work them out just replace them ;)
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 05:16:56 pm
You should just let her go. If you have been cleaning the windows for 18 months and she decides now that she don't like the method used then she is just using an excuse to get rid of you. Simon you say that you go out of the way to keep customers like that but IMO if she has already tried to get rid of you then your cards are marked. You'll find a customer to replace her easy enough if you target the right property then you be able to get £20 per month. As for doing trad just to keep her pleased - No way! I invested in wfp so (amongst other things) I didn't have to risk my life climbing up or down a ladder anymore. If you really were bothered about it then I would politely ask her if she is happy with you putting your life at risk to clean her windows. How would she feel if she came home to find you dead on her back lawn after falling while cleaning her window? This simply can't happen with wfp.  I would just forget her. 

Probably a direct way of saying that she finds wfp pants :-\


2 choices:

Lose her (along with £180 per annum)

or

Revert to trad do a better job and stop damaging her property.
Simon while I think that trad has it's place (eg shopfronts) I also think that wfp is the tool of today. It can produce better results than trad if used in the right hands. It seems you don't like wfp and you seem to think that us who do use wfp   are somewhat foolish but, us wfp users earn the same as trad usually more and without the risks of falling from ladders. If I was cleaning trad still I would want to be earning 3 times what I do now from wfp because of the danger element. You do the same job as me for the same money (maybe less!) but you are in more dangerous situations day after day than me. Whose the fool now?!!! ;D   
Title: Re: Letter from customer
Post by: Window Cleaning Services on May 27, 2008, 05:27:02 pm
You could write back and ask her if she would like you to forward her letter to God, seeingas he is wetting the door handles and sills far more than you are.
Its just an excuse to dump you as she cant afford it any more, or she has found someone cheaper.  8) Syd
Title: Re: Letter from customer
Post by: jonah on May 27, 2008, 05:29:52 pm
Like I said in my first post of this topic. She thought the system was the mutts nuts. Best thing ever because it cleaned the frames. Some people are soooooooo strange!
Try not to take it personal Chris  ;D Theres plenty of people needing your service mate .   
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 05:33:55 pm

wfp people get dumped more often than trad...."an inconvenient truth"...!
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 05:39:40 pm

wfp people get dumped more often than trad...."an inconvenient truth"...!
Not all that true. I have taken plenty of work from the trad guys round me. Also I found that a lot of posh people once you explain the benefits of wfp to them (and the cost) they will prefer wfp as there is more likely to be cowboys using trad as opposed to wfp. 
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 05:45:11 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?
Title: Re: Letter from customer
Post by: windowwashers on May 27, 2008, 06:00:26 pm

I repeat: wfp gets dumped more often than trad. And many many threads on this forum support this! What's your definition of a "cowboy"?
Simon you are against wfp for a start.
Wfp you can do more houses so yes there will be a higher turn over of customers no more so than trad if done right and this is because you clean more.
I lost 1 customer friday (a lady that checks with a white tissue) I said straight away to my guy I bet you within a week the oppostite will cancel, today I got a call from this lady opposite said she wanted to cancel I said that was no problem but could I ask why for our records her reply was because I want my sills cleaned (stone sills :) ) yeah ok, more like her nightmare opposite pulls her strings, I am glad to be honest they canceled as I did not like the person, rude and a nightmare customer, I cleaned them as money was ok and I have think skin business is business I dont have to like them.
I feel sorry for there next window cleaner and now know why the last stopped cleaning them and he was trad.
lost 2 gained 7 no lost t2 replaced with better
Title: Re: Letter from customer
Post by: peter holley on May 27, 2008, 06:02:52 pm
as long as my custies are happy with wfp , then so am i...granted some dont like it , but then it doesn't bother me as there are many more out there who are glad to have their windows done wfp....

the one thing i do know is that wfp is safer and quicker, and i only wish i had converted earlier , the only problem with me was that i was narrow minded and didnt want to accept wfp (WHAT A SILLY FOOL I WAS)
Title: Re: Letter from customer
Post by: davids3511 on May 27, 2008, 06:09:57 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

You can repeat it all you like but that's just your opinion and you have no actual evidence other than anecdotal to back it up. This site has got more WFP users than trad as far as I can see so there will always be more topics about WFP users getting dumped than trad users getting dumped. You put me in mind of someone doggedly hanging onto the past and no matter what anyone says you will stick with your own ideas.
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 06:28:44 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?
It has nothing to do with my definition, Trad is cheaper to get into so it most likely the beer boys will use this method simple as that.
Title: Re: Letter from customer
Post by: NWH on May 27, 2008, 06:45:51 pm

No! It's just taken 18 months for the wfp damage to become apparent.

A dripping pipe in the loft doesn't show itself straight away...it's only when the ceiling caves in that you know there's a problem!

a dripping pipe in a loft would be constant....she just wanted to cancel....let her go and get a better one ;D

Oooh! I dunno Helen, getting a monthly £15er isn't that easy in this day and age.

This is precisely the sort of account I go out of my way to hang on to....B&B(utter) income!


I`m WFP i bet you didn`t know that,i wouldn`t get out of my van for that unless it was a shop.Keep doing houses like that and all your be eating is bread and butter lol. ;D ;D ;D ;D ;D ;D ;D
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 06:47:38 pm

wfp people get dumped more often than trad...."an inconvenient truth"...!


trad fall off ladders more than wfp (obviously) "an inconvenient truth"....!
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 06:53:48 pm
do you live in or around London NWH
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 06:57:56 pm
Be as defensive as you like guys but the topic of this thread is entitled "Letter from Customer" and the salient point is that the customer was unhappy with wfp!...and so many threads repeat this!

These aren't my words...just what I've read over the years.

Some of you are saying that she's finding excuses to drop her w/c because she can't now afford him!  I find that strange as whenever I've been dropped the custy tells me the truth: "Sorry Simon, times are tough and we're cutting back on luxuries"

Perhaps your customers are prouder than mine ::)

In 4 years I've never been dropped for poor trad work...and I'm mediocre at best :-\

Ian, I'm not anti wfp and indeed can see the earnings potential...but c'mon mate please don't insult my intelligence and tell me that residential customers prefer wfp over trad....your customers may accept it...but do they "prefer" it?

Also when I clean a house for the very 1st time I walk away "knowing" it looks good (in my case "goodish")...I certainly don't have to give the "...they'll look good when I've been a further 2 times" spiel!

And to the wimps who say: "Ooooh!...I'm far too scared to go up ladders"

2 things:

 1) Go to the doctors and have a balls implant

or 2

Find a new career!
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 07:06:19 pm
im just in the process of converting done my 3rd clean (excellent results) have an extremely good customer base with excellent customer relations and virtually every one says well if its safer then who am i too argue, i only do tops wfp and bottom trad so i suppose they can relax in the knowlege knowing that the windows they look out of the most wont change....   i have balls and been doing trad 11 years and fell off twice but luckily landed on my feet (may not be the case next time) as one of my customers said last week im all for it mate, its not worth being a paraplegic for £5 if there are a few spots dont worry there only windows...
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 07:11:31 pm
Some of you are saying that she's finding excuses to drop her w/c because she can't now afford him!
if mt customers thought i was doing a crap job they wouldn't wait 18 months to tell me.
Also when I clean a house for the very 1st time I walk away "knowing" it looks good (in my case "goodish")...I certainly don't have to give the "...they'll look good when I've been a further 2 times" spiel!
I find in 99% of cases I can get the windows to come up fine first time. It's not the kit but the operator that has problems.
And to the wimps who say: "Ooooh!...I'm far too scared to go up ladders"

2 things:

 1) Go to the doctors and have a balls implant

or 2

Find a new career!

What I say to  idoit's who say this what if tomorrow you fall? I cant I am on the ground fool! It has nothing to do with balls but why put yourself in dangerous situations when there is no need? It's beyond me.   
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 07:16:14 pm
What I say to  idoit's who say this what if tomorrow you fall? I cant I am on the ground fool! It has nothing to do with balls but why put yourself in dangerous situations when there is no need? It's beyond me.   
Quote

AGREED.. im in the process of the change and i feel so much better knowing i should have no problem paying my bills.... been wfp on 5th week now and climbed a ladder 6 times oppesed to 300 times    Buzzin
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 07:19:13 pm
Some of you are saying that she's finding excuses to drop her w/c because she can't now afford him!
if mt customers thought i was doing a crap job they wouldn't wait 18 months to tell me.
Also when I clean a house for the very 1st time I walk away "knowing" it looks good (in my case "goodish")...I certainly don't have to give the "...they'll look good when I've been a further 2 times" spiel!
I find in 99% of cases I can get the windows to come up fine first time. It's not the kit but the operator that has problems.
And to the wimps who say: "Ooooh!...I'm far too scared to go up ladders"

2 things:

 1) Go to the doctors and have a balls implant

or 2

Find a new career!

What I say to  idoit's who say this what if tomorrow you fall? I cant I am on the ground fool! It has nothing to do with balls but why put yourself in dangerous situations when there is no need? It's beyond me.   

Sweetheart, whenever I cross the road I'm putting myself in danger! So should I never leave the house? C'mon I'm a big boy and been doing this job long enough to know what's safe and what's not.

The only time i really hurt myself was on the ground when I tripped over a stupid plant pot and twisted my ankle....up ladders?....not even come close!
Title: Re: Letter from customer
Post by: windowwashers on May 27, 2008, 07:23:09 pm
Be as defensive as you like guys but the topic of this thread is entitled "Letter from Customer" and the salient point is that the customer was unhappy with wfp!...and so many threads repeat this!

These aren't my words...just what I've read over the years.

Some of you are saying that she's finding excuses to drop her w/c because she can't now afford him!  I find that strange as whenever I've been dropped the custy tells me the truth: "Sorry Simon, times are tough and we're cutting back on luxuries"

Perhaps your customers are prouder than mine ::)

In 4 years I've never been dropped for poor trad work...and I'm mediocre at best :-\

Ian, I'm not anti wfp and indeed can see the earnings potential...but c'mon mate please don't insult my intelligence and tell me that residential customers prefer wfp over trad....your customers may accept it...but do they "prefer" it?

Also when I clean a house for the very 1st time I walk away "knowing" it looks good (in my case "goodish")...I certainly don't have to give the "...they'll look good when I've been a further 2 times" spiel!

And to the wimps who say: "Ooooh!...I'm far too scared to go up ladders"

2 things:

 1) Go to the doctors and have a balls implant

or 2

Find a new career!
lol at the last part of the post, I go on ladders all the time, and when I finish a first clean wfp I make sure I am happy before I go away, some people do prefer wfp m8, take it from me I do both and not trying to insut you either, some dont like change that is a fact of life, some need to be pushed to be changed.
I am not scared of ladders at all, I just dont like risking things when no need and spped is also something that is good.

Ian
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 07:25:24 pm
Some of you are saying that she's finding excuses to drop her w/c because she can't now afford him!
if mt customers thought i was doing a crap job they wouldn't wait 18 months to tell me.
Also when I clean a house for the very 1st time I walk away "knowing" it looks good (in my case "goodish")...I certainly don't have to give the "...they'll look good when I've been a further 2 times" spiel!
I find in 99% of cases I can get the windows to come up fine first time. It's not the kit but the operator that has problems.
And to the wimps who say: "Ooooh!...I'm far too scared to go up ladders"

2 things:

 1) Go to the doctors and have a balls implant

or 2

Find a new career!

What I say to  idoit's who say this what if tomorrow you fall? I cant I am on the ground fool! It has nothing to do with balls but why put yourself in dangerous situations when there is no need? It's beyond me.   

Sweetheart, whenever I cross the road I'm putting myself in danger! So should I never leave the house? C'mon I'm a big boy and been doing this job long enough to know what's safe and what's not.

The only time i really hurt myself was on the ground when I tripped over a stupid plant pot and twisted my ankle....up ladders?....not even come close!
That maybe the case but there is more danger using ladders simple as that. You can take all the correct measures and still come a cropper. Just because it hasn't happened yet does not mean it won't. For all you know it could happen to you tomorrow. Being cocky about it will make no difference wfp will as the risk just isn't there. 
Title: Re: Letter from customer
Post by: windowwashers on May 27, 2008, 07:30:45 pm
Some of you are saying that she's finding excuses to drop her w/c because she can't now afford him!
if mt customers thought i was doing a crap job they wouldn't wait 18 months to tell me.
Also when I clean a house for the very 1st time I walk away "knowing" it looks good (in my case "goodish")...I certainly don't have to give the "...they'll look good when I've been a further 2 times" spiel!
I find in 99% of cases I can get the windows to come up fine first time. It's not the kit but the operator that has problems.
And to the wimps who say: "Ooooh!...I'm far too scared to go up ladders"

2 things:

 1) Go to the doctors and have a balls implant

or 2

Find a new career!

What I say to  idoit's who say this what if tomorrow you fall? I cant I am on the ground fool! It has nothing to do with balls but why put yourself in dangerous situations when there is no need? It's beyond me.   

Sweetheart, whenever I cross the road I'm putting myself in danger! So should I never leave the house? C'mon I'm a big boy and been doing this job long enough to know what's safe and what's not.

The only time i really hurt myself was on the ground when I tripped over a stupid plant pot and twisted my ankle....up ladders?....not even come close!
That maybe the case but there is more danger using ladders simple as that. You can take all the correct measures and still come a cropper. Just because it hasn't happened yet does not mean it won't. For all you know it could happen to you tomorrow. Being cocky about it will make no difference wfp will as the risk just isn't there. 
have to agree with this, my guy was off three months fell off a ladder (he always said I will never fall) wrong 3 broken bones and cost me work and wages, I am careful but there is always once and it can be game over, it is obvious wfp is far safer than trad on ladders, trad has its place always will, but ladder work I keep to a min.

Ian
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 07:33:19 pm
Ok WCE...let's agree to differ. I have no problem with ladders and you prefer wfp!

Am I right?...who cares?

Are you right...who cares?

Do you earn?...YES!

Do I earn?...YES!

Are we happy?....Yes?

Does wfp do a better job than trad?

Yes or No it doesn't matter...as long as we earn from what we do.

Do I enjoy these exchanges?...Abso-bloody-lutely  ;D
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 07:36:10 pm
Ok WCE...let's agree to differ. I have no problem with ladders and you prefer wfp!

Am I right?...who cares?

Are you right...who cares?

Do you earn?...YES!

Do I earn?...YES!

Are we happy?....Yes?

Does wfp do a better job than trad?

Yes or No it doesn't matter...as long as we earn from what we do.

Do I enjoy these exchanges?...Abso-bloody-lutely  ;D
LOL! I enjoy it too!!! Just don't understand why you are so anti wfp!
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 07:36:50 pm
And for the record I don't dislike ladders just prefer wfp!
Title: Re: Letter from customer
Post by: [GQC] Tim on May 27, 2008, 07:37:34 pm
Squeeky was more anti wfp then he ever was, he's wfp now, and does see the benefits from what I gathered. Might not be always 100% happy with it, but he's still wfp.

You'll switch eventually Simon, don't worry about that.
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 07:42:11 pm
Ok WCE...let's agree to differ. I have no problem with ladders and you prefer wfp!

Am I right?...who cares?

Are you right...who cares?

Do you earn?...YES!

Do I earn?...YES!

Are we happy?....Yes?

Does wfp do a better job than trad?

Yes or No it doesn't matter...as long as we earn from what we do.

Do I enjoy these exchanges?...Abso-bloody-lutely  ;D
LOL! I enjoy it too!!! Just don't understand why you are so anti wfp!

Sweetpea, I'm seriously hand-on-heart NOT wfp....I could almost turn the question around and ask why are wfp guys so anti trad!...

..let's not go there mate.

Enjoyed our exchange and like to think we sign-off as mates :)
Title: Re: Letter from customer
Post by: cbcs on May 27, 2008, 07:43:07 pm
Jesus christ! I was only looking for a few replies to what you'd do. Its turned into mass argument!
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 07:44:19 pm
ive only been wfp for nearly 5 weeks but after a day of wfp i really enjoy climbing a ladder....   but doing wfp is just something different from the norm for me i really enjoy it but it is quite annoying when you come across windows that you just cant get with pole what you used to get with ladders...
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 07:44:44 pm
Jesus christ! I was only looking for a few replies to what you'd do. Its turned into mass argument!

So you're to blame ;D
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 07:46:09 pm
simon what happens if H&S say that you are not allowed to climb ladders to clean window under any circumstances will you change then?
Title: Re: Letter from customer
Post by: steve.ternent on May 27, 2008, 07:51:26 pm
 :o I just wanted to say (back to the thread)
If you don't have one of those fancy goose necks... your lucky to lose her,
I hate concrete sills they wear the pole if not careful!  8)
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 07:54:42 pm
:o I just wanted to say (back to the thread)
If you don't have one of those fancy goose necks... your lucky to lose her,
I hate concrete sills they wear the pole if not careful!  8)
i cant wait till ive been doing it long enought to know whats annoying and whats not to make the job easier, like trad you know what makes things easier and what makes things harder, but i suppose this will come in time...

there is just one thing that is worrying me WINTER can somebody reasure me that  it is possible to work throught the cold winter months wfp then i will be 100% happy..
Title: Re: Letter from customer
Post by: Clive McDonald on May 27, 2008, 07:57:19 pm
Simon is correct about wfp being more prone to binning. But there are factors other than quality at work, custy doesn't like us being too fast, doesn't like water around front door, doesn't like windows left wet.

What I don't understand is why is Simon still trad? For an otherwise smart guy I think this is daft. Do you do this as a business and to earn money Simon, or because you like carrying on a tradition and take a great deal of pride in your work?

Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 07:59:10 pm
simon what happens if H&S say that you are not allowed to climb ladders to clean window under any circumstances will you change then?

Firstly they won't...but if by some ridiculous EU law they did then yes of course I'd change....

....I'd carry on as is...BUT cash only... f*** returns and the inland revenue...claim whatever benefits I could and become a cowboy!...and in the process probably earn more ;D
Title: Re: Letter from customer
Post by: simon knight on May 27, 2008, 08:01:58 pm
Simon is correct about wfp being more prone to binning. But there are factors other than quality at work, custy doesn't like us being too fast, doesn't like water around front door, doesn't like windows left wet.

What I don't understand is why is Simon still trad? For an otherwise smart guy I think this is daft. Do you do this as a business and to earn money Simon, or because you like carrying on a tradition and take a great deal of pride in your work?



Nooo! No Parking...no wfp! Trust me I know my area!
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 08:02:57 pm
simon what happens if H&S say that you are not allowed to climb ladders to clean window under any circumstances will you change then?

Firstly they won't...but if by some ridiculous EU law they did then yes of course I'd change....

....I'd carry on as is...BUT cash only... f*** returns and the inland revenue...claim whatever benefits I could and become a cowboy!...and in the process probably earn more ;D

the way things are going it will one day
Title: Re: Letter from customer
Post by: WCE on May 27, 2008, 08:03:04 pm
Simon is correct about wfp being more prone to binning. But there are factors other than quality at work, custy doesn't like us being too fast, doesn't like water around front door, doesn't like windows left wet.
i believe that as time goes on resistance will lessen just like it would of all those years ago when the squeegee replaced the chamois leather.
What I don't understand is why is Simon still trad? For an otherwise smart guy I think this is daft. Do you do this as a business and to earn money Simon, or because you like carrying on a tradition and take a great deal of pride in your work?
Baffles me to as if you look at any other business they use the latest methods where poss.
Title: Re: Letter from customer
Post by: NWH on May 27, 2008, 08:03:40 pm
:o I just wanted to say (back to the thread)
If you don't have one of those fancy goose necks... your lucky to lose her,
I hate concrete sills they wear the pole if not careful!  8)
i cant wait till ive been doing it long enought to know whats annoying and whats not to make the job easier, like trad you know what makes things easier and what makes things harder, but i suppose this will come in time...

there is just one thing that is worrying me WINTER can somebody reasure me that  it is possible to work throught the cold winter months wfp then i will be 100% happy..
You can work through the winter with it and this is the main benefit of WFP as you can put gloves on and carry on with warm pinkys,you don`t even need to go hot either just add isopropanol to the water and it will stop everything freezing up.When the really cold weather comes we`ll talk then.
Title: Re: Letter from customer
Post by: kris martin on May 27, 2008, 08:04:40 pm
:o I just wanted to say (back to the thread)
If you don't have one of those fancy goose necks... your lucky to lose her,
I hate concrete sills they wear the pole if not careful!  8)
i cant wait till ive been doing it long enought to know whats annoying and whats not to make the job easier, like trad you know what makes things easier and what makes things harder, but i suppose this will come in time...

there is just one thing that is worrying me WINTER can somebody reasure me that  it is possible to work throught the cold winter months wfp then i will be 100% happy..
You can work through the winter with it and this is the main benefit of WFP as you can put gloves on and carry on with warm pinkys,you don`t even need to go hot either just add isopropanol to the water and it will stop everything freezing up.When the really cold weather comes we`ll talk then.
why is there a problem then ?????????????
Title: Re: Letter from customer
Post by: RPCCS on May 27, 2008, 08:36:27 pm
Been trad 18 yrs just converted to wfp in Jan,try to avoid ladder work now as getting older , bones not as strong etc,6 weeks ago while cleaning gutters , low level  guy comes out and asks a favour , that "favour" has cost me  approx 8wks work due to a fractured ankle,so when I get back to work if there's any wfp complaints, I won't be going back and doing them trad.
Title: Re: Letter from customer
Post by: peter holley on May 27, 2008, 10:46:40 pm
topic exhausted ::) a

nd drawnto its conclusion.....wfp is best by far....why?

S A F E R....AND QUICKER CHER CHING£££££$$$$$$
Title: Re: Letter from customer
Post by: windowwashers on May 27, 2008, 10:59:16 pm
I received this today from a customer of mine. A £15 a month customer. Cleaned for 3 years trad, 18 months WFP all windows uPVC. Previously told me that this new system was basically the dogs danglees. I'd like to point out that she doesn't have any uPVC sills, just stone ones. What would you think about this?

Chris,

Please find enclosed payment for the windows from 14th May. I am writing to inform you that I will no longer need your services - I feel that the new method you use is not as effective. (RE: Wiping off sills and it also seems to be marking the gold handles and hinges on the french doors)

Many Thanks for all your hard work in the past.

Mrs Powell.
She may well be using that as an excuse because she cant afford it, or she does not like the water. Or you could be doing these things she has said, the later only you will know.

I think I have heard most of the excuses in the world, there is the odd new one that makes me laugh.

Best thing to do is just move on and dont let it get you down.


Ian
Title: Re: Letter from customer
Post by: chrise on May 27, 2008, 11:42:57 pm
slight change of tack , most brass or "gold" hinges and handles discolour and blister with age , they don't make em like they used to. good luck  getting a better job to replace it , they always come.
Title: Re: Letter from customer
Post by: stephen.b1 on May 27, 2008, 11:51:08 pm
if carlsberg made forums it would be just like this one ;) ;D
Title: Re: Letter from customer
Post by: Simon_King on May 28, 2008, 07:10:19 am
If Ive lost half a dozen jobs due to wfp over 4 years then I'd be amazed.
If Ive GAINED two dozen jobs from trad cleaners then I'd probably way short of the actual number gained.
For the record again I clean both trad and wfp. But wfp is my 1st choice on upstairs work.

One old lass said to me once. " Dont think much to that machine"
I said " Why? Is it leaving spots or runs etc"
She said " No it cleans them fine...I just dont like it"
She was however happy for me to continue.
People are strange sometimes. They dont like change. They feel that they are short changed if you use wfp.
Most wake up and smell the coffee sooner or later.
Title: Re: Letter from customer
Post by: cbcs on May 28, 2008, 07:12:22 am
topic exhausted ::) a

nd drawnto its conclusion.....wfp is best by far....why?

S A F E R....AND QUICKER CHER CHING£££££$$$$$$

 ;D ;D ;D You make me laugh so much!
Title: Re: Letter from customer
Post by: cbcs on May 28, 2008, 07:16:11 am
slight change of tack , most brass or "gold" hinges and handles discolour and blister with age , they don't make em like they used to. good luck  getting a better job to replace it , they always come.

Already replaced her!  :D
Title: Re: Letter from customer
Post by: cbcs on May 28, 2008, 07:17:45 am
if carlsberg made forums it would be just like this one ;) ;D

I love Carlsberg.  ;)
Title: Re: Letter from customer
Post by: jonah on May 28, 2008, 07:39:26 am
Looks a bit grim out there Chris  ::)
Title: Re: Letter from customer
Post by: Londoner on May 28, 2008, 08:14:53 am
If Ive lost half a dozen jobs due to wfp over 4 years then I'd be amazed.
If Ive GAINED two dozen jobs from trad cleaners then I'd probably way short of the actual number gained.
For the record again I clean both trad and wfp. But wfp is my 1st choice on upstairs work.

One old lass said to me once. " Dont think much to that machine"
I said " Why? Is it leaving spots or runs etc"
She said " No it cleans them fine...I just dont like it"
She was however happy for me to continue.
People are strange sometimes. They dont like change. They feel that they are short changed if you use wfp.
Most wake up and smell the coffee sooner or later.



Its best not to think too deeply about customers and their opinions. You can get yourself all paranoid worrying about things like that. Its a percentages game and you have got to accept some losses. Would Alan Sugar be bothered?

Everybody agrees that McDonalds food is rubbish yet people queue up to buy it. WFP is exactly the same IMO. Not great but good enough and its more profitable than trad.

If enough customers pay you to clean their windows WFP then its fine. If some don't like it thats fine too. I am in business to make money, my books are full, my phone never stops ringing.
Title: Re: Letter from customer
Post by: supernova77 on May 28, 2008, 08:15:05 am
Quote
Already replaced her!

But, you couldn't have???

Simon Knight said it would be too difficult to???

Andy

 ;)
Title: Re: Letter from customer
Post by: simon knight on May 28, 2008, 08:30:54 am
Quote
Already replaced her!

But, you couldn't have???

Simon Knight said it would be too difficult to???

Andy

 ;)

I didn't say that :o I said it wouldn't be easy..."not too difficult to!"

Title: Re: Letter from customer
Post by: supernova77 on May 28, 2008, 08:33:04 am
Quote
I didn't say that Shocked I said it wouldn't be easy..."not too difficult to!"

LOL - I'm only mucking about.

I've never found it difficult to pick up new customers. This month alone I have lost 1 customer through choice (I dumped them), but gained 4 new ones priced at £25, £30, £30 & £40! That's an extra £750 per year (because I clean x8 weeks).

Andy
Title: Re: Letter from customer
Post by: simon knight on May 28, 2008, 08:35:51 am

Andy I know you were joshing....anyway I'm off to earn a crust. Have a goodun mate.

Simon
Title: Re: Letter from customer
Post by: cbcs on May 28, 2008, 08:37:56 am
Looks a bit grim out there Chris  ::)

Yes mate, a couple of days off me thinks.
Title: Re: Letter from customer
Post by: jonah on May 28, 2008, 09:18:20 am
Looks a bit grim out there Chris  ::)

Yes mate, a couple of days off me thinks.
Well you can afford to  ;)
Title: Re: Letter from customer
Post by: kris martin on May 28, 2008, 09:22:44 am
i hate sitting on a day im meant to be working, all i do is sit there dweling on the fact im not making money :(
Title: Re: Letter from customer
Post by: jonah on May 28, 2008, 09:24:45 am
i hate sitting on a day im meant to be working, all i do is sit there dweling on the fact im not making money :(
There is always Jeremy kyle and Trisha !  After watching for a while , you will realise us shiners dont have it too bad really  :P
Title: Re: Letter from customer
Post by: kris martin on May 28, 2008, 09:26:33 am
i know but i just keep thinking that with me not working today im going to have to work on Monday...   hate working mondays.
Title: Re: Letter from customer
Post by: cbcs on May 28, 2008, 09:28:44 am
You wanna look in the mirror love! (Quote from Jeremy Kyle)

I'm bored. Going to Liverpool this afternoon to deliver a pole I sold on ebay.
Title: Re: Letter from customer
Post by: Paul Coleman on May 28, 2008, 12:36:10 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

Your statement may well be true Simon.
However, it does not necessarily mean that the customer is justified in doing the dumping.
Title: Re: Letter from customer
Post by: simon knight on May 28, 2008, 03:30:10 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

Your statement may well be true Simon.
However, it does not necessarily mean that the customer is justified in doing the dumping.

Hi Shiner, most of what I said yesterday was tongue in cheek. I'd come back from my dearest Aunts funeral and needed to liven myself up a bit. What better way than to have a pop at wfp? It encouraged harmless lively debate and certainly took my mind off things.

Cheers guys :)
Title: Re: Letter from customer
Post by: Paul Coleman on May 28, 2008, 05:41:20 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

Your statement may well be true Simon.
However, it does not necessarily mean that the customer is justified in doing the dumping.

Hi Shiner, most of what I said yesterday was tongue in cheek. I'd come back from my dearest Aunts funeral and needed to liven myself up a bit. What better way than to have a pop at wfp? It encouraged harmless lively debate and certainly took my mind off things.

Cheers guys :)


Sorry to hear about your Aunt, Simon.
When I replied to your post, I hadn't read further down the thread.
Glad we could help   :)
Title: Re: Letter from customer
Post by: windowwashers on May 28, 2008, 05:48:58 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

Your statement may well be true Simon.
However, it does not necessarily mean that the customer is justified in doing the dumping.

Hi Shiner, most of what I said yesterday was tongue in cheek. I'd come back from my dearest Aunts funeral and needed to liven myself up a bit. What better way than to have a pop at wfp? It encouraged harmless lively debate and certainly took my mind off things.

Cheers guys :)
Sry to hear about your Aunt Simon.
I forgot to add yesterday when wfp you can work in the rain, something you cannot do trad :P
Title: Re: Letter from customer
Post by: simon knight on May 28, 2008, 05:59:48 pm

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

Your statement may well be true Simon.
However, it does not necessarily mean that the customer is justified in doing the dumping.

Hi Shiner, most of what I said yesterday was tongue in cheek. I'd come back from my dearest Aunts funeral and needed to liven myself up a bit. What better way than to have a pop at wfp? It encouraged harmless lively debate and certainly took my mind off things.

Cheers guys :)


Sorry to hear about your Aunt, Simon.
When I replied to your post, I hadn't read further down the thread.
Glad we could help   :)

I repeat: wfp gets dumped more often than trad.  And many many threads on this forum support this!  What's your definition of a "cowboy"?

Your statement may well be true Simon.
However, it does not necessarily mean that the customer is justified in doing the dumping.

Hi Shiner, most of what I said yesterday was tongue in cheek. I'd come back from my dearest Aunts funeral and needed to liven myself up a bit. What better way than to have a pop at wfp? It encouraged harmless lively debate and certainly took my mind off things.

Cheers guys :)
Sry to hear about your Aunt Simon.
I forgot to add yesterday when wfp you can work in the rain, something you cannot do trad :P

Oh well, poo happens but life moves on...thanks for your kind words guys...appreciated :)
Title: Re: Letter from customer
Post by: Clive McDonald on May 28, 2008, 10:28:42 pm
As someone a bit more argumentative than you I thought it was out of character. Sorry for your loss.