In 90% of cases customers are not concerned with what products we
Mike
with respect, this market would best be approached with "network marketing" one interesting point lots of my clients have Eco cleaning products under the sink. as I have said before people are trying their best to be green. One other point do you market that your TM? that might be putting this market off?
As you well know that you cant know the buying process of each customer but you can look and ask for reasons. many cleans are done for family events, and not because it time to have them cleaned. would be nice if this was the case.
I bet you have at some time had a run on mums that know each other, (a Group) or old people. now i know you are the master when it comes to market to old people.
if "groups" of people did not talk to each other we would not have any recommendations. it the process of chatting within these groups that it happens. we just have to find our way into these groups. and that's though message to market match.
I hear what you are saying about leaflets and i know you are very good at marketing with them, but just adding a line in to reach out to a group in my view will not do it. an offer would be better. but first you must convince them, you can do this though recorded messages or web pages. maybe getting a free site and putting in the URL into the leaflet would work better?
BTW solutions do very well with the green marketing and its not in your face just an added benefit of using them
respect
Ian Harper