Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: AuRavelling79 on August 25, 2006, 12:35:16 am
-
About six months ago I get this call from Mrs. T - who has been told that I'm a good window cleaner by one of my customers (the blind one who can't see the mess I leave LOL) - and she (Mrs. T) hasn't seen her window cleaner for six months etc.
So I tool on round and see a small modern detached brown upvc and small conservatory and say £15 per month or £25 every two months you choose. She goes for the £15 and off we go.
First time - happy bunny!
Second time she says:-
"There were some spots on the bottom of the pane above the conservatory"
I say "Yes it's a bit tight getting the brush there over the conservatory roof finials, but it didn't get done at all when your w/c on ladders did it"
Third time - husband pays - happy bunny
Fourth time - (Really hot day) "Can you do the roof of the conservatory?"
I charge £35 including the house (way too cheap I know) and 45 mins later I've got my hand out.
"That's very expensive, I'm shocked" she says.
"No, that's very reasonable" says I
"I'll have to pay by cheque then" (like I'm some rag it and run, giz the cash merchant)
"Fine, it all goes the same way" says me.
I bite my tongue as her adult mentally-disabled daughter is stood alongside her but made a mental note not to take any more nonsense.
Today I go round, ring bell no reply, check side gate is unlocked and I start the front. Top fronts done, go back to do bottoms and she's there waving her arms at me like a demented windmill.
Out she comes - "No, no I phoned to say I didn't want you this time as I'm on holiday next week."
Me "Oh, I didn't get the message, who did you speak to?"
Her "No-one, there was no reply."
Me (Incredulous look on my face) "How was I supposed to know, then? - and besides I don't work on that basis."
Her (Sour faced) "Well I don't want it done now"
Me (Slightly irate and stiffly polite) "Well I've done the front, I can finish the house or you can settle up now for what I've done."
She pays me for the front only and says (like she's doing me a favour)
"I'll call you after I get back off holiday."
Me (Forced smile) "You don't seem to understand, Mrs T. - I'm not ever coming back! Good day to you, madam!"
Her (As I get to the end of her path) "And you mind my flowers!"
Me (Turning on heel and calling forcefully so that the neighbours can hear)
"Mrs. T., You needn't worry as I will never darken your doorstep again - I don't deal with unreasonable customers!"
Went round the corner to my next customer, neighbour comes out - big 3 bed semi £20 - new customer! You win some and you win some!
-
A happy ening of sorts mate but jeez my guts were tightening on your behalf just reading that! I havent had anything like that yet and hope i can deal with it when it inevitably comes.Well done that man.
-
Hi Malc,
You just haven't learn't have you, the customers are the ones doing us a favour, we need them more than they need us!
Yeah RIGHT !
A definate file 13 candidate, call you indeed ::)
-
I had one today i dont want it done im going on holiday today.
It was nice of you to let me know i said.
Well i aint got time to ring round telling everyone im going away do it next time.
Ok i said
As if i going to do it next time he has wasted my time so i will waste his.
Trevor whats a file 13 candidate is it one that gets done on the 13th month
Paul
-
Yep, you guessed right Paul ;D
-
Well, I do sometimes react the way you explain.
I prefer my reverse psychology method though, which all you hardened smart business men probably won't agree with: Mrs X comes running out after I've started, "Stop! I phoned you..." etc. Well swallow your pride, give her the benefit of the doubt, put your stuff away and smile, "Don't worry, my mistake!" Leave the rest to her. she may call you back and never do such a thing again, you may get her relatives too, you may not.. Big deal! So you put a little old woman in her place! Tough smart tradesman!
I remember an excellent post the other day showing an attachment from an official survey, Why windowcleaners have a bad reputation at times. I'm sure remaining courteous even though provoked, was one line of advice.
We are only window cleaners (with self respect, true), regardless of what our own opinion of ourselves may be, we perform a very non-essential service and are paid generously for it.
-
Well, I do sometimes react the way you explain.
I prefer my reverse psychology method though, which all you hardened smart business men probably won't agree with: Mrs X comes running out after I've started, "Stop! I phoned you..." etc. Well swallow your pride, give her the benefit of the doubt, put your stuff away and smile, "Don't worry, my mistake!" Leave the rest to her. she may call you back and never do such a thing again, you may get her relatives too, you may not.. Big deal! So you put a little old woman in her place! Tough smart tradesman!
I remember an excellent post the other day showing an attachment from an official survey, Why windowcleaners have a bad reputation at times. I'm sure remaining courteous even though provoked, was one line of advice.
We are only window cleaners (with self respect, true), regardless of what our own opinion of ourselves may be, we perform a very non-essential service and are paid generously for it.
Thank you for your input Pj - good advice as usual.
Please be assured I have the discernment and humility to admit my mistakes and do my best to correct them when I make them. I have plenty of "little old ladies" as customers- some underpriced - who I treat respectfully, like all my customers.
This particular (ex-) customer is an obnoxious, nitpicking, condescending harridan; one of only a handful I have ever dropped (which I always do politely but firmly).
-
We are only window cleaners (with self respect, true), regardless of what our own opinion of ourselves may be, we perform a very non-essential service and are paid generously for it.
Absolute rubbish. Window Cleaning is one of the highest household requirements in the UK. This is why there are so many window cleaners with so many customers.
I have worked through 2 recessions and speak with experience that window cleaning has stayed the distance and lived to tell the tale.
As for commercial environments - A clean and bright office encourages good moral and better work performance, ask any Human Resources Managers if they would dump their window cleaning contracts and you can count on 1 hand the amount that would say yes!
Sorry, don't want to seem offensive but your statement is unjustified and incorrect!
Trev
-
how do people classify essential? ok it if you dont have your windows cleaned, your house wont fall down and you wont starve, but you will have dirty windows, and the glass and plastic frames will become damaged if they arent regularly cleaned. its seems pretty essential by some of my customers phone me at all hours for being a few weeks late ;D
-
We are only window cleaners (with self respect, true), regardless of what our own opinion of ourselves may be, we perform a very non-essential service and are paid generously for it.
Absolute rubbish. Window Cleaning is one of the highest household requirements in the UK. This is why there are so many window cleaners with so many customers.
I have worked through 2 recessions and speak with experience that window cleaning has stayed the distance and lived to tell the tale.
As for commercial environments - A clean and bright office encourages good moral and better work performance, ask any Human Resources Managers if they would dump their window cleaning contracts and you can count on 1 hand the amount that would say yes!
Sorry, don't want to seem offensive but your statement is unjustified and incorrect!
Trev
You may not want to seem offensive, but you are!
Strange that you have been around so long and have so much experience, yet you don't know that windowcleaning is officially termed "A non-essential service".
Malc gave a wiser response. Thank you Malc, and I accept that she was, no doubt the exception.
You may be a voluntary modifier on a forum, but you are not The authority!
I have been around a lot longer than you, and for all you know I may have more experience in window cleaning, in fact I do.
Most Facilities managers will also tell you that when cut-backs need to be made, non-essentials such as windowcleaning, are definitely considered as unnecessary expenses.
This is off topic, but you took it that way, I'm afraid it is easy to sound right when you speak with such conviction on a subject, and lesser experienced will be convinced by an authoritarian. The wiser, mostly look on knowingly, not needing to add anything.
Try not to make your comments so rudely personal. Set a better example.
-
PJ, If you find my response offensive then I apologise.
I am stating what is a fact having been through 2 recessions and found that window cleaning was still as sought after as it was, regardless of the financial economy.
Whilst I am a moderator I have yet to see where it states The Authority, although I do have the authority to deal with postings on here that are not in accordance with the forum.
As for you being around here a lot longer than me, well if that is the case, you will have seen for yourself as you will also have survived the recessions and like me, able to live to tell the tale?
This was not a PERSONAL go at you in any way. I am just pointing out that despite what you may believe window cleaning is in fact (please look at building maintainace contracts terms and conditions) quite if not a very essential requirement for offices,factories,letting agents,accomodation blocks,Council Properties as well as any managed property.
As for setting an example - Please complete your profile!
Best wishes,
Trevor
-
My profile is as complete as it needs to be. As for your veiled threat to remove people from this forum, I have done nothing to break any of the rules required, even remotely.
If you look back you will find what I am saying is true regarding the attitude and status of window cleaners.
Now you are simply resorting to casting me in a bad light. There is no need for such heavy handedness. Malc was quite satisfied with my comments and agreed with them. I think you are letting personal opinion cloud your judgement.
your apology would have been sufficient.
Norfolk
-
Pat,
I am not trying nor wish to cast you in a bad light at all.
All I am simply doing is stating what is the situation regarding if window cleaning is high up the picking order.
As for deleting threads, I would never do that, it was a light hearted castaway, nothing more.
The reason for asking about profiles is purely to help each other. When someone posts regarding needing help it is easy to put them in touch with people who are close to them, otherwise if I don't know how can I help.
Right, lets agree to disagree on the window cleaning issues and I apologise if you think I am having a go at you as I am NOT!
Best wishes,
Trev
-
Morning everyone,
If I come across a client that says 'Not today', then they are no longer a client. I do not give second chances or accept a holiday as an excuse for their windows being missed. I inform all my clients, that we currently have a waiting list of people wishing to utilise our professional and efficient services and that due to this, we only accept regular clients on our terms.
One of my clients went away last month without informing me, they have an electric gate at their house, so I could not access the property. Due to this, I invoiced them £15 (minimum charge). They phoned me when they returned from holiday and wanted to know why I had charged, especially as they where on holiday and had not had their windows cleaned. My answer was simple, 'We travelled to your house on the agreed date to clean your windows, we unfortunately could not access your property to clean the windows because you where on holiday and did not inform us. If you had of informed us, we would have issued you with another date. However, we incur expenses every time we travel to a client’s property and these expenses have to be paid for'.
Now that may appear harsh, but factual, they agreed the error was theirs, paid the invoice and still continues to use our services.
Many Thanks
Andrew
-
Good morning,
Well done!
Just because you can do that in Berkshire doesn't make it good business practise for everywhere else.
When I lived in Hertfordshire up until 20 years ago, I ran a small but successful business. I had a minimum call out charge of £15 + VAT, also minimum charge per job of £17:50 + VAT. Some days we earned good money on that basic service fee alone! The job was not windowcleaning, but on a par.
When I moved to Norfolk running the same business, we introduced the same service. I thought the past success was down to my personal skills and experience. It had worked fine for me, so that is how I would operate!
Local businesses and individuals laughed in my face! They simply refused a service charge and my minimum charge. Completely different market, local culture and mindset. I was forced to adjust, not them! But my business subsequently failed. Long term, the lessons life taught me are worth far more than any financial rewards or losses. But you would have to know me to be convinced of that.
-
pphheeww!! chill out guys! hahahaha
PJ, profiles are there for a reason, if you don't want to complete yours then fine, but what gets me (along with a few others on the forum) is people asking for help with RO's, where to get stuff, some have even asked if there is another wcer close to them to show them the ropes - how is anyone meant to answer that if they haven't completed their profile?
Trev, you've been getting a little wound up at times lately, its a hard job being a mod (I mod on another non-related site) so I can understand how hard it can get at times.
Having a right old ding-dong I think is good for the forum at times, I've evn had a bit of an 'argument' with MikeB but guys don't let it get out of hand - asking someone to apologise is degrading and unprofessional, especailly when they have no need to (thats just my own take on it -I may be wrong).
-
Point taken JM
Hey, I'm chill to de bone!
I was not asking for an apology, however I do not agree that asking someone to apologise is unprofessional or degrading. I do not personally see it as a sign of weakness to apologise, in fact it is a strength, it gains respect.
There is sufficient in my profile to identify me. The forum admin has my email, people who know me know how to contact me. At present the forum asks no more than that, if it did I would give it. if there are guys on here asking info and I can help, it takes just another post or two to exchange personal details as I have done with one or two I trust. Plus there are unsavoury, unscrupulous types of w/cs that I know locally, who I do not want to be associated with or share hard earned knowledge with. This is a public forum and as such has it's insecurities, the forum administration have posted clear warnings about that. I know of a few who have had problems because of personal details being available. It should be a matter for personal choice.
Many are able to give some business contact, but for many their details are their private address. The Internet hosts a jungle of predatory types.
etc. etc.
-
I hope the attitude shown on some posts is not shown to the customers.
Pain in the neck customers/ pain in the neck wc, goes both ways.
Anyway, ROUND 6. ;D
Macc
-
I hope the attitude shown on some posts is not shown to the customers.
Pain in the neck customers/ pain in the neck wc, goes both ways.
Anyway, ROUND 6. ;D
Macc
It's all relative, my friend. ;)
-
Trev, you've been getting a little wound up at times lately, its a hard job being a mod (I mod on another non-related site) so I can understand how hard it can get at times.
If thats the case then thank you for bringing it to my attention, and for that I apologise again.
I am just trying to do what is asked of me and feel sometimes you just can't win. People moan about certain issuse so I act on it to have the people I have acted on start moaning.
I am a mod yes, but I also bring to this forum a wealth of knowledge and can back it up with the successful business I operate. I donate probably in the region of 15 hours a week to this forum, and don't get paid for a single minute, not that I would want to.
I guess as a mod I have to accept I am not entitled to an opinion that may ruffle some feathers, oh well. Happy days.
Thanks again JM, appreciate a bit of honesty.
Cheers
-
Hi Trever, you cant please all all of the time, but for every one time some one doesnt agree with you they will aggree ten times. ;D
Macc
-
Hi Trever, you cant please all all of the time, but for every one time some one doesnt agree with you they will aggree ten times. ;D
Macc
Not sure if I agree with that!
;D ;D ;D
-
Hi Trever, you cant please all all of the time, but for every one time some one doesnt agree with you they will aggree ten times. ;D
Macc
Hi Macc,
I understand exactly what you mean, I am a Football League referee for my sins and am used to having anything up to 15 - 20,000 people not agreeing with my decisions.
Oh well, such is life ;)
Cheers anyway,
Trev
-
beat this one was doing a street last week and this lady asked if i could do her nxt door neighbour i said no prob she said becase her man had asked her to ask me
i said it would be more than yours becase of the conservatory she said do it any way lined it to call on fri night
chaped the door and the lady of the house came out i did not know anything about it so i aint paying i said that your hubby had arranged with the neighbour to do your house
she said i dont care i aint paying i said hold on one mo
chapped her nxt door neighbour she said i will talk with her
poor lady red faced had to chap her again and exsplane
that she had instructed us to clean her windows becase your husband asked me to clean them
adimint she said i know nothing about it with me and her good neighbour both standing on her door step so i am not paying
but you can do them nxt time if your round
f,,, me while im standing there ,lol the mist by this time had assended and i said what is your prob are you f,,in thick
both your hubby and this good lady asked me to clean them so i did do u think i will go out of pocket here and as for next time you can f,,,kin ram it where the sun dont shine
you will never get a window cleaner as long as i have anything to do with it i wioll beat her through the jungle drums where do they bottle these type of ass holes i will give her neighbour a free clean nxt time becase i felt so sorry for her she was a star and should not be sub to this
could just picture this hubby shopping in tesco buys a pie takes it home eats it
wife finds the recipt takes it back to tesco and says my hubby aint paying for this pie becase i did not know about it eye right what a banger
i was boiling and think a couple of quid for a few eggs sounds best customer value here >:( have any of you had the same kind of thing
-
;D sam good reading for a sunday morning. If ever I'm asked to do next door or mrs boggs up the road, I always go and price it first, and never ever do it without one or the others verbal Approval, if there not home I will leave a ticket in the door with a price and ask them to call me if they have accepted the price,
I know its a return journey, but I'm in the area anyway for a few days. and always get my money. Put it down to experience and you won't get caught like that again.
-
Shammy Davis jr -
Several times I've done a neighbours on their say-so and never come unstuck.
But I did once do a ground floor flat years ago on the say-so of the wife and then the husband wouldn't pay me when I finished.
"Come on" I said "it's only four quid" (it was a long time a go).
He went skitz - "Only four quid! That's a lot of money to a pensioner like me!" (Had a ciggy on the go and a paper under his arm so he ain't that skint mind)
After a strong exchange of views :) he really starts going mental and I said as a parting shot "You're going to give yourself a heart attack mate."
When I was back in the neighbourhood a month later one of my customers told me he'd died of a heart attack "about a week ago." :o
So. ShammyD - my advice for you:-
Don't wait a few weeks - and don't egg their windows - and if you're wfp don't clean their front door and accidently press the brush nozzles against the letter box opening.
No, don't do any of those things...... :)
-
spoil sport ;D
was lookin forward to it its impossible not to loose it at these butt holes
lol ok will take her off dart board
im calm now honest ;D ;D ;D
-
Hi Trev, take no notice of pj, from an outsiders view here, its obvious he is looking for an argument, .. its also obvious to most clean living english people, that keeping our homes clean inside and out is a very essential part of our lives, and thats why you have worked through two recessions, because most people are proud, clean and dont mind paying what is a small amount each month to uphold their own high standards...so please dont get into a row with someone who is obviously only out to row with you,... you never come across as someone who lays the law down, and you do a fantastic job on here,
you must have helped hundreds of people with your free advice, and to give a lot of your spare time to help all of us on here is to be commended....
people like pj are the type of people who would not help anyone, its obvious ,just read his posts.
so dont fall into the trap of dragging yourself to his level, cocky , arrogant and unheplful.
you certainly should not have apologised once to him... he was going for it not you...HE OWES YOU A BIG APOPLOGY.
-
Thank you for sharing your opinion :-\
A most inaccurate one, but nevertheless, your opinion. I have posted over 2,500 other comments on here over the last year and a half, many have thanked me for, but I delete them after their usefulness has past, as many who know me a little better than you will vouch. My reason for deleting? The forum history gets cluttered with outdated repetitions.
there is no issue between Trevor & myself, and our discussion was settled a couple of days ago. I forget things quickly, and he strikes me as someone who doesn't waste his time harbouring grudges. I disagreed with some points made, Malc accepted my points raised, I stood corrected, I disagreed with some points Trevor made, in his reply he made some personal comments which he apologised for, I accepted. Case closed! Whats the big deal?
However if you are looking for an argument? Start your own topic!
On the matter raised if you can be bothered to search this and other professional sources you will find that window cleaning is listed officially as a non-essential service, regardless of how proud you may choose to feel about your job, which I have made a living from, cared for my wife,raised 3 children, for the last 20 years..but my feet are still planted firmly on the ground. No need to inflame discussion half way through, when you haven't given youself enough time to consider the whole picture.
Neither am I resorting to your method of personal insults.
There now, meditate on something useful I've contributed to the forum, young man!
-
I also think the word essential is a bit strong for windowcleaning.I mean its not a be all and end all.If it was,we could have an emergency call out ;D .To the houseproud it holds a relative amount of importance.I think pj is getting a bit of stick for a reasonable comment.
-
whooo.
nope not looking for arguement and have read it all the way through, just felt you were publicly giving trev too much stick over a reasonable comment which you found offensive, yes you have a lot of posts, which are very useful indeed, thats why it came as a suprise ,its a very trivial matter which i felt you blew out of proportion, and like you do... lots of times, i entered an opinion, only to be told to keep my nose out virtually lol... after thanking me for my opinion , a discussion is what this place is all about i think, as you have yourself entered your opinion on many many posts from other people, i find it hypocritical of you to tell me not to read or indeed comment on your posts, which was also loaded with sarcasm,... but point taken, opinions vented... oh and thanks for the compliment at the end.
-
hows it going gazza?plenty of work coming in?
-
Malc, Trev, PJ,
Thanks for making an interesting read; honest; I like a good discussion and opposing points of view.
Anyway, my own policy towards bad customers (which I've only ever failed to adhere to once), is never to argue with them.
I tell them what they've done wrong, politely and if the problem is resolved I simply walk away and don't come back.
Just recently I was told of a local window cleaner (whose a bit of an old Chav) who loudly and aggresively remonstrated with one of his customers and he lost a further three customers because of his behaviour.
He was probably in the right to complain, but he went over the top and appeared even more 'Chavish'.
In dealing with 'bad customer situations', I think it's better to just walk-away; no wise-cracks, sarcasm or aggression.
This stops anything escalating and will also prevent you from getting a bad reputation (if if you were right in the first place).
-
While window cleaning is not an essential service as of late with the new technologies in glass making which include coatings, tinting,mirrored glass etc the windows if not cleaned regurlarly will start to stain and degrade beyond the point where a good cleaning will return them to their former glory. The more homeowners and bldg managers that realise this the better for us think of it like your car if you dont clean it ,it will start to rust which will require body work instead of a good cleaning , so while its not essential it should be looked at as preventive maintenance
-
Pat that was prob the best post I've read on this forum for ages
-
Pat that was prob the best post I've read on this forum for ages
You obviously havent read my latest poll then ;D
-
what one was that??
-
im having a laugh mate.
-
oh the hows it going gazza one?
Oh right get ya now, sorry, I'm a tad slow this evening.
-
hi fast one , yes plenty coming in, even though you meant it as a dig,.. the thing is , i may not be experienced as a window cleaner, but i know when someone is having a go, and i dont mean you, but i sometimes feel that certain people think, that because they have been around a while, and feel that they know it all... that they can over ride other peoples opinions with all there worldy knowledge, that is the case here if you read it all through,
there are topics and topics,... having a go is not a topic. and helps no-one.....
-
If you will insist on quoting me, quote me as saying I was mis-quoted
-
hi fast one , yes plenty coming in, even though you meant it as a dig,.. the thing is , i may not be experienced as a window cleaner, but i know when someone is having a go, and i dont mean you, but i sometimes feel that certain people think, that because they have been around a while, and feel that they know it all... that they can over ride other peoples opinions with all there worldy knowledge, that is the case here if you read it all through,
there are topics and topics,... having a go is not a topic. and helps no-one.....
Think weve got our wires crossed there gazza.I wasnt having a dig.I was just asking how you was doing ???
-
hi fast one , yes plenty coming in, even though you meant it as a dig,.. the thing is , i may not be experienced as a window cleaner, but i know when someone is having a go, and i dont mean you, but i sometimes feel that certain people think, that because they have been around a while, and feel that they know it all... that they can over ride other peoples opinions with all there worldy knowledge, that is the case here if you read it all through,
there are topics and topics,... having a go is not a topic. and helps no-one.....
Having a bad night?
Go and stand in the naughty corner!
It's ok. I understand, we all wish we hadn't pressed that return key sometimes.
I'm sure you're a nice guy really! Just like me! :D
-
hi pj,
lol, yes i did have a bad night and apologise to anyone offended by my post, maybe letting off steam to the very people who help me is not fair, so i apologise .. am sure you a nice bloke, and yes i think i am too. lol ......had a special bad day today too, a large barrel fell on me from top of a garage (i was cleaning her windows in there on request)... split my forehead open..... then my cheap ladders would not reach her very high back bedroom windows as her garden was very steep,.... then i put ladders up against a pvc window ledge,
they blew sideways and fell,... then i was poopting myself, trying to climb as high as i could in the wind..... and to top it all i trod in some dog pooh, and walked it up the ladders.... ???....... i need some better ladders.... a local w/c says i need strong wooden ones, but said the ones i got ok to get me going..... but i dont feel very safe... are triple ones more sturdy?
cant get speed up and was nervous and slow today, and not normally bothered about heights, ... but i had no confidence today and was taking me over an hour to do two semis,,,,,,
.. anyway thanks for reading my moan everyone, i picked up 4 new customers during all that, so not all bad ....
gary. ???
-
Hi Gary,
Sounds like you had a day from hell.
Still on a more positive note at least you weren't up the ladder when it went. I did that a few years ago, didn't think about the PVC sill being slippery, up I went, stretched across and down I came, looked a right pra**.
Regarding a triple ladder, to be honest, it will be the death of you lugging one of those around all day every day, I would recommend buying a decent commercial ladder, it will be more stable, harder wearing and give you the reassurance when you're at height you won't be going anywhere.
Hope you have a better day ahead of you.
Trev
-
Dog poo up the ladder is usually clear evidence of a bad day!
Get a good ladder, try to view the one you're going to buy, lift it etc. Trade ladders can weigh a ton! But it means your life!
I don't do ladder work any more but when I did my motto was always, "If I don't feel safe, then I'm not safe". I would get down and think again, some days confidence wasn't as good as it should be. Take special care on gusty wind days. A steady wind you can get positioned right for, but a gust can hit you like a rugby tackle when you're 15' up!
Take care mate
Pj
-
Morning Trev,
i hope so too, i have put a seperate post on the other forum regarding ladders,
it must have been frightening falling like that,
I must admit i aint looking forward to it today knowing these are cheap and nasty ladders
-
Hi Gazza,
Yes it was a bit of a shock to the system. Still, I lived to tell the tale and only managed a bruised arm where I landed.
Don't let the ladder play on your mind, just make sure you have it set right and crack on. I used domestic ladders for the first 18 months until I invested in decent ones, they will be fine, just don't take liberties with them.
Have a good day,
Best wishes,
Trev
-
Gazza get some ladder mitts on your ladder they're brilliant. (Until you gowfp that is)
-
Morning Trev,
i hope so too, i have put a seperate post on the other forum regarding ladders,
it must have been frightening falling like that,
I must admit i aint looking forward to it today knowing these are cheap and nasty ladders
A good set of doubles certified to BS EN131 standard are good; they usually have yellow feet.
I can get them for around £100, and while you're at it, get yourself some spare rubber feet for the legs and change them when your old ones look worn.
They'll feel heavy to begin with, but your body will adapt, and you'll be much safer.