Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: andycap on March 21, 2022, 06:48:27 pm

Title: Cancellations
Post by: andycap on March 21, 2022, 06:48:27 pm
Forum Newbie guys ,and after 12 years as a one man band needed to share this and gather others thoughts
I’ve been cleaning recently on 2 new estates only 14 new jobs but they were local to me and was going to use them to replace further away jobs (save on travel)...well imagine my horror last week when  8 of them
Cancelled 🥺 6 of them 5 bed detached jobs certainly not overpriced at £20 ...only cleaned them 3/4 times on a 8 week clean...a couple off them did say we will ring you when there dirty!,,
Speaking to another local windy he says most of these are just over committed financially and he’s suffered exactly the same🙄. Thought s from you guys it’s making me paranoid ...
Title: Re: Cancellations
Post by: NWH on March 21, 2022, 06:53:49 pm
Is this a wind up 🤣🤣 if they are 5 bed detached houses at 20 notes a pop I wouldn’t worry I have had nightmares in the past about cleaning houses that size for 20 notes lol,that did make me laugh.
Title: Re: Cancellations
Post by: AuRavelling79 on March 21, 2022, 07:38:07 pm
Forum Newbie guys ,and after 12 years as a one man band needed to share this and gather others thoughts
I’ve been cleaning recently on 2 new estates only 14 new jobs but they were local to me and was going to use them to replace further away jobs (save on travel)...well imagine my horror last week when  8 of them
Cancelled 🥺 6 of them 5 bed detached jobs certainly not overpriced at £20 ...only cleaned them 3/4 times on a 8 week clean...a couple off them did say we will ring you when there dirty!,,
Speaking to another local windy he says most of these are just over committed financially and he’s suffered exactly the same🙄. Thought s from you guys it’s making me paranoid ...

Ignore NWH. He is the forum irritant that we tolerate a little for laughs.  ;D

I suspect the issue is that the customers you have lost are on new estates - and often the buyers of properties on new estates are heavily mortgaged, have kids and lots of expenses. They are the ones that can "do the windows themselves" (tho' they rarely do) - need to save money because they are fearful of rising fuel bills etc.

Have you got plenty of older retired, pensioned, no mortgage types?
Title: Re: Cancellations
Post by: andycap on March 21, 2022, 08:01:59 pm
No worries I did😉
Yes I’m ok with the customers I’ve got they are theprofile you mention ,just thought it would be great to stay local
With the new houses..glad I didn’t replace them after all 🤔 ..
Title: Re: Cancellations
Post by: windowswashed on March 21, 2022, 08:02:50 pm
Avoid new houses, mortgage and children, just starting out in life so money will always be tight for these customers. Oh and half of them have everything on credit to the maximum, flashy car on tick and only want windows cleaned when special visitors coming to visit, avoid taking them on unless just starting up a new business.
Title: Re: Cancellations
Post by: NWH on March 21, 2022, 08:16:33 pm
The multiple van setups will get all those new houses and they can keep them they have driven prices back down to the 90s,if you want regular work that’ll keep you going through hard times it won’t be on new estates with 100s upon 100s of houses on them trust me.
Title: Re: Cancellations
Post by: jonny thompson on March 21, 2022, 08:21:42 pm
I’m push all new customers to go every other clean which would be 10-12 weeks, I feel new customers don’t have the loyalty to you , but 12 weekly cleans you have a loads lower chance of cancellations
Title: Re: Cancellations
Post by: NWH on March 21, 2022, 08:32:55 pm
Honestly I can see monthly cleans in say 10 years or so ceasing the next generation down may continue but after that I just can’t see it,I do hardly any monthly cleans and the ones I do are very picky about clean windows or work from home and the business pays for it.
There’s no way you’ll get a big route of work with top paying domestics having it done monthly the norm is 6 weekly or 2 monthly the odd one 3 monthly,you can earn more money per job for a 1/4 of the effort with a fraction of the work you’ll need to make up for it on monthly type work.
Title: Re: Cancellations
Post by: NWH on March 21, 2022, 08:37:49 pm
Someone starting  from scratch I would say suit these new estates loads of houses you can get a route of work quicker with lower prices,I can’t see why established WCs would want to go near them all I see is firms with multiple vans knocking em out daily for peanuts.
Title: Re: Cancellations
Post by: james peters on March 22, 2022, 08:01:19 am
I agree with whats been said about new estates.
In my town there are a few new estates, I have a handful on each one . however most of mine are financially well off or semi/ retired

But, there is one newish estate  that I only have one house , (she is retired )   I have had about 12  others on this estate , and they all kept skipping cleans  , forgeting to leave gate open , or failing to grasp the concept of actually paying me .

A lot of  new window cleaners target these estates like they are the holy grail.    they couldnt be further from the truth.
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 09:14:13 am
All windys thinking gotta get on that new estate lol,they are clueless m8.
Title: Re: Cancellations
Post by: Perfect Windows on March 22, 2022, 12:59:40 pm
I agree with whats been said about new estates.
In my town there are a few new estates, I have a handful on each one . however most of mine are financially well off or semi/ retired

But, there is one newish estate  that I only have one house , (she is retired )   I have had about 12  others on this estate , and they all kept skipping cleans  , forgeting to leave gate open , or failing to grasp the concept of actually paying me .

A lot of  new window cleaners target these estates like they are the holy grail.    they couldnt be further from the truth.

We don't target them. About three or four years in the phone starts ringing. They are the ones who waited a while or signed up with someone else who let them down. They tend to be good quality.
Title: Re: Cancellations
Post by: deeege on March 22, 2022, 02:56:49 pm
I reluctantly took on a 5 bed property on a higher end new build estate last summer.

That 1 property has now become 12 that can be done in a very easy morning with just 2 van moves.

Oh and despite what NWH says, they are priced around £22 a clean and are some of the easiest money I have on my books.
Title: Re: Cancellations
Post by: AuRavelling79 on March 22, 2022, 04:57:04 pm
Yes. Higher end estates with well heeled older customers in detached property can buck the trend.
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 05:18:41 pm
All these new homes being built are full of working families not retired people a large proportion are bought up by Houseing Companies and rented either privately or through the local councils.
You don’t sell your large house and move on to an estate with a 1000 houses on it unless you are a fool you move to the coast Devon-Cornwall.
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 05:26:10 pm
I was asked  only 6 months ago to clean 4 houses on one of these I was almost double the price of the firms that already do loads round that area,I only went because it was through someone that works at a large property I clean she wanted hers and 3 neighbours doing,only her and 1 of the neighbours went for my price and the only reason I took them was because I’m doing her a favour on the way to a larger job every 6 weeks.
They are mind numbing you have to clean dozens of em to earn side gate after side gate for little money,they are starting out building a round up work imo which I did years ago and gave em away the multiple vans setups love em you can price em up without looking.
Title: Re: Cancellations
Post by: Splash & dash on March 22, 2022, 05:38:11 pm
I was asked  only 6 months ago to clean 4 houses on one of these I was almost double the price of the firms that already do loads round that area,I only went because it was through someone that works at a large property I clean she wanted hers and 3 neighbours doing,only her and 1 of the neighbours went for my price and the only reason I took them was because I’m doing her a favour on the way to a larger job every 6 weeks.
They are mind numbing you have to clean dozens of em to earn side gate after side gate for little money,they are starting out building a round up work imo which I did years ago and gave em away the multiple vans setups love em you can price em up without looking.




For £60-90 per hour Ime quite happy doing estate houses my guys love them we have several thousand of them and the pay very well , only move the vans half a mile all week , very cost effective way of working .
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 06:09:07 pm
Exactly what I said multiple van setups love em I hate em.
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 06:11:36 pm
Can’t think of anything worse than pulling up and thinking this is me for the day lol.
🏃‍♀️ 🏃‍♂️ 🏃‍♂️
Title: Re: Cancellations
Post by: NBwcs on March 22, 2022, 06:40:57 pm
Can’t think of anything worse than pulling up and thinking this is me for the day lol.
🏃‍♀️ 🏃‍♂️ 🏃‍♂️


I can, imagine being one of Nigels customers and having to listen in person to the endless flow of drivel that comes forth from his mouth.  Another thread hijacked so Nigel can try and self manage his insecurities by looking down his nose at everyone else.



Title: Re: Cancellations
Post by: james peters on March 22, 2022, 06:45:51 pm
Can’t think of anything worse than pulling up and thinking this is me for the day lol.
🏃‍♀️ 🏃‍♂️ 🏃‍♂️

here we go again !
you are like a dripping tap lad  ::)roll
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 06:49:40 pm
Modded. Stop the drivel or get a ban.
Title: Re: Cancellations
Post by: AuRavelling79 on March 22, 2022, 07:48:18 pm
Modded. Stop the drivel or get a ban.

Warning, Nigel.

The OP has asked for guidance on his situation. No one is interested in your opinions on what constitutes good customers.
Title: Re: Cancellations
Post by: windowswashed on March 22, 2022, 07:51:47 pm
All these new homes being built are full of working families not retired people a large proportion are bought up by Houseing Companies and rented either privately or through the local councils.
You don’t sell your large house and move on to an estate with a 1000 houses on it unless you are a fool you move to the coast Devon-Cornwall.

I live in Devon and am nicely in the best areas for work lol
Title: Re: Cancellations
Post by: KS Cleaning on March 22, 2022, 09:18:35 pm
All these new homes being built are full of working families not retired people a large proportion are bought up by Houseing Companies and rented either privately or through the local councils.
You don’t sell your large house and move on to an estate with a 1000 houses on it unless you are a fool you move to the coast Devon-Cornwall.
Absolute rubbish! Considering you keep banging on that you don’t set foot in these estates I’m confused how you can come to such a conclusion?
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 09:32:50 pm
These estates that are going up that I’ve seen are are mainly working family’s new schools close by etc during the daytime people have said there almost deserted.
Title: Re: Cancellations
Post by: dazmond on March 22, 2022, 09:58:12 pm
I'm cleaning estate work for the rest of this week....no driving about,2 van moves per day...bang em out in 5 hour days then off home....lovely...weather gonna be great! 8)

Couldnt give a toss what Nigel thinks..... ;D

Most jobs this week are 4 weekly cleans too! :-*
Title: Re: Cancellations
Post by: Stoots on March 22, 2022, 10:18:21 pm
Is nwh talking  guff again ?

Nothing wrong with new estates they are really easy to clean and can bang out loads in a day.
Title: Re: Cancellations
Post by: NWH on March 22, 2022, 10:37:10 pm
There’s absolutely nothing wrong with them we are talking cleaning windows on em and the bigger companies love them because they do them in vast numbers and very cheap they even say how much it’ll cost before they look at it,if you could get what they should be priced at it would be brilliant work.
Title: Re: Cancellations
Post by: dazmond on March 23, 2022, 07:58:48 am
I have a mixture of all sorts of jobs...

The cheap estate work that I'm cleaning
this week (4 days work)...

1.im not driving about so lower fuel costs
2.if I lose a customer it doesn't make a dent in my earnings really

3.the truth is I'm far less likely to lose a job if their paying a small amount every month for clean windows...

I've been cleaning on this estate since 1993....