Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Suffolkcleaners on April 19, 2021, 08:09:07 pm
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Hi guys
I had a customer call me today and said i scratched there window. Not from cleaning it but from my pole being leaned against his house and it fell down as I went to reel more hose out. Apparently a 10 inch diagonal scratch but luckily he is saying it’s fairly light and not a deep scratch.
I’m not convinced it was me to be honest but he has been super nice about it and seems convinced a liquid glass or scratch remover type thing will fix it. He describes it as the sort of scratch that would probably come out with t cut (if it was on a car)
Can anyone advise what stuff I can buy for him? He seems happy for me to buy it and he will do himself. I feel terrible if it was me and feel that’s a fair solution.
Any advice on what to buy.... Please 😞
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Update the guy has just got back to me and said he has found this...
http://glassnano.co.uk/ (£19.99)
He seems happy just for me to buy it and he will sort(just hope it bloody well works for him)
Has anyone used this?
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PPS another update. He has just said despite that being more of a windscreen (automotive) scratch remover then it’s “good enough for him if it works on windscreens”
I’ve wired him the £20. Hope it works now and no comeback!!
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Good luck with it - be interested to know how you get on - I had one a light scratch about 2 inches long - took about 4 hours to polish out - it would have been easier to have paid for a new unit
Darran
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(http://www.cleanitup.co.uk/smf/1618862680_10F51571-A286-4EF4-82F4-B7055FF5FFFF.jpeg)
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Here is a picture. What really confused me was that’s not his window (it’s his neighbours) of which he then explained he was taking it from inside his window which gave the illusion it was his neighbours window.
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My pole was leaning on the side against the wall to the side of the window when I heard it crash to the floor when I went back to van. I guess the angle suggests he is telling the truth?
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Is it the one on door if so it looks perfectly straight for your pole to have done that and also the scratch goes right to each side off glass if you understand what I mean, seems to perfect for me 🤔
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thats not a scratch i would say its a crack not sure that thing that you going to buy him will work but good luck anyway
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Is it the one on door if so it looks perfectly straight for your pole to have done that and also the scratch goes right to each side off glass if you understand what I mean, seems to perfect for me 🤔
Read post #5
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thats not a scratch i would say its a crack not sure that thing that you going to buy him will work but good luck anyway
Read post #5
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Is it the one on door if so it looks perfectly straight for your pole to have done that and also the scratch goes right to each side off glass if you understand what I mean, seems to perfect for me 🤔
Read post #5
Is it the one on door if so it looks perfectly straight for your pole to have done that and also the scratch goes right to each side off glass if you understand what I mean, seems to perfect for me 🤔
Interestingly, if you look REALLY carefully the scratch extends onto the door frame too - cant think why that would be ;)
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I would pop round and see if it is scratched and not just a scuff mark from the pole which could be polished out.
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If you ask me it doesn't even look like a scratch it looks like something at back off glass
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I would definitely have looked at it first, can't see the pole scratching
It more likely it will leave a scuff which would wire wool out in seconds.
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No way is that a pole scratch.
It’s to straight and neat.
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Same as above, not a scratch, go and have a look.
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If he saw it happen, which I assume he did if he knows it was the pole, who didn't he say something at the time?
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He never saw it happen. He just heard the pole thud to the floor. Same as me I never saw it happen also. You’re right guys I am going to go over abs have a look(should have done that in first place)
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Definitely wouldn’t take the blame for this one ???
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No way is that a pole scratch.
It’s to straight and neat.
It’s not on the door glass you can see, it appears that way cos he’s taking a photo close up of his own glass door.
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You can see the reflection of his hand and camera phone in the photo, it looks like a small scratch, and perfectly possible it was the pole, as it would have fallen that way and scratched at an angle.
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Update. Went to have a look and it’s a very light surface scratch about 8 inches long. He has bought the glass repair stuff (at my expense) and I didn’t admit it but did apologise. Said I would leave him to it to try. I’m really not sure if it was me or not. I’m 50/50.
The stuff had just arrived when I went to look but haven’t heard anything so hope it’s not a case of it not working and then him getting back to me saying he wants another resolution. We shall see....... cheers guys
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Update. Went to have a look and it’s a very light surface scratch about 8 inches long. He has bought the glass repair stuff (at my expense) and I didn’t admit it but did apologise. Said I would leave him to it to try. I’m really not sure if it was me or not. I’m 50/50.
The stuff had just arrived when I went to look but haven’t heard anything so hope it’s not a case of it not working and then him getting back to me saying he wants another resolution. We shall see....... cheers guys
Given the angle, was your brush to the right of the scratch? If so then your brush would have fallen that way across the glass, potentially scratching it...
Though i doubt a brush stock would scratch glass when just falllong over...
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The pole was definitely to the left of the window. It’s a 3 pane kitchen window and the scratch is right across the middle pane right bang in the middle of the glass.
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The pole was definitely to the left of the window. It’s a 3 pane kitchen window and the scratch is right across the middle pane right bang in the middle of the glass.
Highly doubt it was your pole then!
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I know but there is that teeny weeny bit of doubt the pole might have been to the right of the window although I’m 80% sure it was to the left but can’t be certain. Let’s just hope that’s the end of it 👍
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I don't know what you have written or what you have said thus far to your customer but if you are pretty sure it WASN'T you then I would leave it.
If you get contact complaining further and the customer saying that you have admitted liability by paying for the kit you might consider informing him that everything has been done solely out of "good will" to keep a hitherto good customer happy.
From this point on you are informing him you do not admit any liability and that you consider the matter closed.
If it was you then that is different.