Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: duncan h on November 29, 2015, 04:09:36 pm
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Another guy asking me to not bother until summer. Texted him back saying I don't do that. Cancel or carry on. Another customer lost. Not messing about
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Shame on you :o
I would have been a bit more tactful myself like:
No probs, don't call me I will call you ;D
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just say ok just don't tell them it wont be till summer 2050 they never stipulated which summer
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I just let them know there will be a significant increase if they only want a summer clean, if they agree,fine. I am always behind in winter anyway so in summer a 20 pound job is 30 pounds. win win.
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I just let them know there will be a significant increase if they only want a summer clean, if they agree,fine. I am always behind in winter anyway so in summer a 20 pound job is 30 pounds. win win.
+1 as they can always go on the back burner and you do them if/when it suite you that's if you have time to fit them in.
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Had the same after I sent reminder text asking for payment , can you leave them til Jan Feb with all this rain.
OK I will hibernate for 3 months then start doing them again
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As others have said, for me it will usually be a substantial price increase to re-start in Spring. I don't increase the prices of my regulars often enough - I view it as a sort of loyalty bonus for not being a messer, although it's never spoken. However, as soon as someone wants to change the terms of the verbal agreement, that gives me the leverage to do likewise. I won't say, "no exceptions!" because I have done so very occasionally. If I do, I always let them know that I have made an exception for them and that it may not always be possible in the future.
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I have a custy who did that last year and just has again, tbh unlike others I dont really give a monkies, its a 5 min job for a tenner a month always cash under a pot never have to see her, cancelled by text with plenty of notice hasn't put me out or wasted my time in any way, theres always one ! but a job is a job and so is the money, if more were to do it I my take a harder line though.
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i just say ok, then never do them again, i just say ive took on new customers when they ask again, havent got the time.
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I have a custy who did that last year and just has again, tbh unlike others I dont really give a monkies, its a 5 min job for a tenner a month always cash under a pot never have to see her, cancelled by text with plenty of notice hasn't put me out or wasted my time in any way, theres always one ! but a job is a job and so is the money, if more were to do it I my take a harder line though.
Don't clean in winter. Don't clean when raining. You cant make a living just in the summer
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i just say ok, then never do them again, i just say ive took on new customers when they ask again, havent got the time.
I've taken that stance too!
I told one guy that I had to replace him with an all year round customer because no-one lets me off my bills in winter. I only said it because he was a PITA anyway.
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I had a new custie say to me once can we leave it until the weather improves in about 5 months time,I said NO I'm not a hedgehog I clean all year round and that was the terms I stated from the start. I always tell new ones I clean all year round and if I get a sniff they are not up for it I won't start cleaning them. That's why a lot of people gain jobs in March of April it's not a coincidence your probably picking up jobs from another cleaner that doesn't want to know when they've tried calling them in the spring.
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If you have plenty of work(which most claim to have ie swap one customer for another) why would you not accept a summer only clean if the price is vastly increased? most of us cant keep to schedule in winter so do longer days in summer, surely if a customer who is say 15 pounds a month accepts they have to pay 22 pounds for a summer clean only, you will earn better money during the better weather ???
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I work differently to most on here, i.e. I work to a frequency that suits my customers, be it at 2, 4, 6, 8 or 12 weekly intervals. I also have others who phone me as and when they want a clean. It doesn't worry me in the slightest as long as I make enough money.
So if anyone wants to drop out for a few months, I just say 'no problem, give me a shout when you need me again'. I don't see the sense in turning away work if it's on offer and I can fit it in.
John
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I work differently to most on here, i.e. I work to a frequency that suits my customers, be it at 2, 4, 6, 8 or 12 weekly intervals. I also have others who phone me as and when they want a clean. It doesn't worry me in the slightest as long as I make enough money.
So if anyone wants to drop out for a few months, I just say 'no problem, give me a shout when you need me again'. I don't see the sense in turning away work if it's on offer and I can fit it in.
John
Thank fook for that, I thought I was the only one.
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I work differently to most on here, i.e. I work to a frequency that suits my customers, be it at 2, 4, 6, 8 or 12 weekly intervals. I also have others who phone me as and when they want a clean. It doesn't worry me in the slightest as long as I make enough money.
So if anyone wants to drop out for a few months, I just say 'no problem, give me a shout when you need me again'. I don't see the sense in turning away work if it's on offer and I can fit it in.
As long as the price is right and it is beneficial to both of you, we are providing a service after all :)
John
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Sorry John, i hijacked your post, dont know what i pressed wrong :)
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Sorry John, i hijacked your post, dont know what i pressed wrong :)
No problem Martin. :)
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I work differently to most on here, i.e. I work to a frequency that suits my customers, be it at 2, 4, 6, 8 or 12 weekly intervals. I also have others who phone me as and when they want a clean. It doesn't worry me in the slightest as long as I make enough money.
So if anyone wants to drop out for a few months, I just say 'no problem, give me a shout when you need me again'. I don't see the sense in turning away work if it's on offer and I can fit it in.
As long as the price is right and it is beneficial to both of you, we are providing a service after all :)
John
I do pretty much the same....although I don't really get that many custys that do it :)
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Good to see a work ethic similar to mine, i dont mind people who dictate to me, but i charge them for the privelage and they normally get cleaned when it suits me in a void. :)
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I love it when they say leave it for a few months, always got much to do anyway and sometimes I think they do it on purpose to see if your face drops. Just keep smiling and say thank god I will be able to get all this work done now no worries thank you, you have done me a favour. Always works.
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Had one last week can i cancel till spring , No problem at all i have had 2 customers ask in over 15 yrs they will get charged a first clean price +50% when i clean them again then for each regular clean their after i will chuck an extra quid on .
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I don't mind if they have a genuine reason eg going abroad for winter or builders are going to be working on house but wont be messed about so they can save a few pounds while I go without . My working day is 8 til 2 ish summer or winter so if they want to mess about then pick up someone else anyway want to cut back on work and have more time off .
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I always drop summer only customers. It's my service and its 8 weekly. That's it. Oh, I'll do 4 weekly if it's easily doable and longer intervals on big jobs. I.e £150 plus.
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when they ask to come back in a few months tell then the new price is.....
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I work differently to most on here, i.e. I work to a frequency that suits my customers, be it at 2, 4, 6, 8 or 12 weekly intervals. I also have others who phone me as and when they want a clean. It doesn't worry me in the slightest as long as I make enough money.
So if anyone wants to drop out for a few months, I just say 'no problem, give me a shout when you need me again'. I don't see the sense in turning away work if it's on offer and I can fit it in.
John
I suppose it depends on your financial requirements really. Also, if all the work is very close, it's only a small journey to jump out of sequence. If I allowed that, it would add a lot of miles driving to my yearly expenses. If find that it's better to supply a time interval (I aim for 6 weekly). If someone wants it less frequent, it's 12 weekly and they pay more. That way, it's every time around or alternate times around - when I'm in the area anyway. I have some larger jobs at differing intervals, but they are big enough jobs to justify a special journey.
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no i havent got any customers that cancel til summer.the only customer who ive put on hold til feb is a customer whos gone to australia for 3 months.they will get charged a first clean price when i do them again followed by their normal 4 weekly price thereafter.
as for frequencies.mine are mainly 4 weekly and 8 weekly with a scattering of 6 weeklies.the 6 weeklies are away from the runs of work that are 4/8 weekly so no going back down the same roads in between different frequencies.
im virtually always on time on my jobs barring holidays abroad/xmas break.in other words im rarely behind with work.
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Yes Mr Customer I'll put the bills on hold till summer ::)roll
Some numpties out there lol
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If you have plenty of work(which most claim to have ie swap one customer for another) why would you not accept a summer only clean if the price is vastly increased? most of us cant keep to schedule in winter so do longer days in summer, surely if a customer who is say 15 pounds a month accepts they have to pay 22 pounds for a summer clean only, you will earn better money during the better weather ???
I would accept a vastly increased price but in my experience this type of customer won't want to pay. They want the price of monthly cleans for a spring/summers worth of cleans.
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The reason I have a stress free window cleaning round is because I have trained my customers ...
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I would just say I don't do that the only thing I can do is put you back an extra month as I clean all year round,if they are good payers I'll stick it back to 3 months and tell em by doing this you'll only see me twice in the winter.
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The sad truth" when people want to stop in winter" is the customer don`t see us as a business. They don`t seem to think you stop living in the winter. I