Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Rich Wilts on October 13, 2015, 09:30:20 am
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It seems to me that more and more people are texting when requesting a quote. Im getting sick of it. It only causes problems. I need to put something on the 'contact' part of the website asking that this doesnt happen.
Anyone got anything similiar on theirs or any ideas what could be used as wording?
TIA Matt
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How about
DON'T TEXT use the contact form a-holes ;D
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If someone texts me for a quote, I just phone them back. If they don't answer, I leave a message saying who I am and that I'll try again later.
I then phone them later.
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If someone texts me for a quote, I just phone them back. If they don't answer, I leave a message saying who I am and that I'll try again later.
I then phone them later.
Yep it's as simple as that...However it's better to ask them to phone you back say in the eveining or whatever if they are hard to get hold of instead of wasting your time ;D
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Its probably me, I find texting to ask for a quote as rude or possibly stupid to the nth degree.
This is typical
Hi, how much to clean my windows
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How about
DON'T TEXT use the contact form a-holes ;D
I might try that. ;D
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I had that once, ' how much to clean 5 windows?
Got his address, there are 8 windows- ' I didn't think you counted the small windows?
Do you not want them cleaning?
Yeah, I thought you'd include them with the other 5?!
Me - wtf ::)roll
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Its probably me, I find texting to ask for a quote as rude or possibly stupid to the nth degree.
This is typical
Hi, how much to clean my windows
I've had them like that. To be honest I don't even reply. It's probably wrong of me, but I assume they're price orientated, stupid and poor.
I'm not a snob - I'm a window cleaner, so snobbery is out of the question - but I don't want price-orientated, stupid and poor customers.
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I've found it's quite easy to ignore text messages or phone messages but it's a bit harder to ignore someone speaking on the end of the phone or face to face...unless it's the wife ;D
A decent contact form that takes them a while to fill out is a good way to weedle out time wasters.
Not only that you get the relevant information you need to decide if you’re going to ignore them or not .
I do like a lot of required fields on the form too as will p them off 8)
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Gis ur nmbr m8 n I'll txt u hw I do it pmsl
;D ;D ;D
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Gis ur nmbr m8 n I'll txt u hw I do it pmsl
;D ;D ;D
Do you have an appointment? ;D
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Email can be annoying too.
"I would like a quote for a roof clean and window clean for a five bed house.
If you would like to visit I am free every week day evening from 4:30pm onwards.
Look forward to hearing from you
Melanie "
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Email can be annoying too.
"I would like a quote for a roof clean and window clean for a five bed house.
If you would like to visit I am free every week day evening from 4:30pm onwards.
Look forward to hearing from you
Melanie "
Sounds like you are onto a promise with Melanie and I suspect it wouldn't be the first to want to pay in kind.
It's when they start adding kisses then the missus might get a bit upset ;D
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(http://www.cleanitup.co.uk/smf/1444750454_shenton.png)
So, I get round there yesterday and there's a conservatory on it and velux windows in the roof that he wanted doing as well.
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I think you may be looking a gift horse in the mouth here Matt ... ive noticed an increase in text quotes and have put it down to people being so busy with their lives they just want to sort a window cleaner out ASAP then forget about it.
time poor cash rich springs to mind ... so I quote high with the view of take it or leave it.
I filter the nobs out by anyone who uses text lingo .... M8 ... wndow .... can u plz ... etc etc
If they pass my nobs test then most times get them to text me some photos of house and take it from there :)
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I text a plumber three months ago "How much for a new boiler?"
Still waiting ....
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I someitmes wonder if its local scally wags looking for an idea on prices because they dont know themselves.
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(http://www.cleanitup.co.uk/smf/1444750454_shenton.png)
So, I get round there yesterday and there's a conservatory on it and velux windows in the roof that he wanted doing as well.
classic so now it's risen to about 60 ish or more then for a regular clean ;D
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I someitmes wonder if its local scally wags looking for an idea on prices because they dont know themselves.
that's why I prefer to quote face to face as you can generally tell if they are what i call just fishing on the phone
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i cant recall ever having a text off a potential customer asking to clean their windows!its ALWAYS a phone call.people actually talk to you here up north. :)
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>>>> I would like a quote for a roof clean and window clean for a five
>>>> bed
>>> house.
>>>>
>>>> If you would like to visit I am free every week day evening from
>>>> 4:30pm onwards.
>>>>
>>>> Look forward to hearing from you
>>>>
>>>> Melanie
>>>> Hi Melanie,
>>>>
>>>> What is your address and phone number. I will call to arrange.
>>>>
>>>> Regards,
>>>>
>>>> Steve Seddon
>>>
>>> Beech tree house
>>> Broad *****
RG33 888
>>> Are you looking for a regular window cleaner and what do you mean by
>>> a roof clean?
>> Just one off roof and windows please
>>
>> Sent from my iPhone
>>
>> Don't do one offs
> How often do people have their roofs cleaned then???
>
> Sent from my iPhone
> No idea. I don't clean them. What made you think I did???
Your leaflet!!
The leaflet says I clean conservatory roofs. You don't have a conservatory according to the Brunsden leaflet. I don't do one off window cleans. Your house would be £26 every 8 weeks but £39 for the first clean. Obviously that's just your windows. ;-)
;D ;D ;D ;D ;D ;D ;D
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Hee hee Dazmund 😊... I picked up a lot of new work today, knocking chatting and seeing the whites of their eyes!
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Well that's not actually true Mr Daz. I've been having a Facebook conversation on my business page with a woman who wants a window cleaner. After 3 weeks it turns out she's from Corby, the dozy mare, 250 miles away.
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>>>> I would like a quote for a roof clean and window clean for a five
>>>> bed
>>> house.
>>>>
>>>> If you would like to visit I am free every week day evening from
>>>> 4:30pm onwards.
>>>>
>>>> Look forward to hearing from you
>>>>
>>>> Melanie
>>>> Hi Melanie,
>>>>
>>>> What is your address and phone number. I will call to arrange.
>>>>
>>>> Regards,
>>>>
>>>> Steve Seddon
>>>
>>> Beech tree house
>>> Broad *****
RG33 888
>>> Are you looking for a regular window cleaner and what do you mean by
>>> a roof clean?
>> Just one off roof and windows please
>>
>> Sent from my iPhone
>>
>> Don't do one offs
> How often do people have their roofs cleaned then???
>
> Sent from my iPhone
> No idea. I don't clean them. What made you think I did???
Your leaflet!!
The leaflet says I clean conservatory roofs. You don't have a conservatory according to the Brunsden leaflet. I don't do one off window cleans. Your house would be £26 every 8 weeks but £39 for the first clean. Obviously that's just your windows. ;-)
;D ;D ;D ;D ;D ;D ;D
Honestly, it's a f***ing joke isn't it. That's typical. I'll be the first person banged up for murdering a potential customer via mobile phone, I swear it. One day someone's just going to say one stupid thing too much.
We should start a new thread for the stupidest text received in the line of business.
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Well that's not actually true Mr Daz. I've been having a Facebook conversation on my business page with a woman who wants a window cleaner. After 3 weeks it turns out she's from Corby, the dozy mare, 250 miles away.
;D ;D ;D
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(http://www.cleanitup.co.uk/smf/1444750454_shenton.png)
So, I get round there yesterday and there's a conservatory on it and velux windows in the roof that he wanted doing as well.
School boy error - you should never mention a price until you've asked about frequency / conservatories / skylights :)
I think we have to move with the times. Some potential customers might prefer to communicate via text... What's the problem..? Just text them back to arrange to visit them to quote.
:)
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You're right. Schoolboy error. And we do have to move with the times. Simplistic text message requests are something that do my nut, I will have mastered them then something else will come along and that'll have to be adapted too :)
Anyway, I've amended the website
(http://www.cleanitup.co.uk/smf/1444769098_image.png)
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i much prefer to quote via text, it save me having to speak to anyone and its fast and easy, text is my fav methoud of communication with custies