Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Rich Wilts on October 06, 2015, 05:02:49 pm

Title: Outstanding money/payments owed
Post by: Rich Wilts on October 06, 2015, 05:02:49 pm
This morning I was owed in total £104.00. (An £80.00 commercial, £20.00 residential and a £4.00 front only - old boys bungalow).

In operating for 17 years it may never have been that low, not that i can remember.
Title: Re: Outstanding money/payments owed
Post by: Ian101 on October 06, 2015, 05:04:03 pm
This morning I was owed in total £104.00.

In operating for 17 years it may never have been that low, not that i can remember.

ru mainly go cardless ?
Title: Re: Outstanding money/payments owed
Post by: Rich Wilts on October 06, 2015, 05:04:31 pm
Its because Ive been on holiday for two weeks  ;D
Title: Re: Outstanding money/payments owed
Post by: Rich Wilts on October 06, 2015, 05:05:15 pm
After today Im now owed £206.00 ;)
Title: Re: Outstanding money/payments owed
Post by: Dave Willis on October 06, 2015, 05:08:09 pm
I've got mine below £2000 now - yippee!
Title: Re: Outstanding money/payments owed
Post by: Ian101 on October 06, 2015, 05:22:29 pm
Matt is your website ok ... being nosy I just clicked on your link and got this

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 :o :o
Title: Re: Outstanding money/payments owed
Post by: 8weekly on October 06, 2015, 06:02:54 pm
This morning I was owed in total £104.00. (An £80.00 commercial, £20.00 residential and a £4.00 front only - old boys bungalow).

In operating for 17 years it may never have been that low, not that i can remember.
How long have you been on holiday??  ;D  Mine is £2,880.  :o
Title: Re: Outstanding money/payments owed
Post by: SB Cleaning on October 06, 2015, 06:28:29 pm
Mines at a 1000.. which is quite high it usually runs around the 7-800 mark..
Title: Re: Outstanding money/payments owed
Post by: Rich Wilts on October 06, 2015, 06:49:12 pm
Matt is your website ok ... being nosy I just clicked on your link and got this

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 :o :o

That's not right is it. Least it'll stop the phone ringing ;).

I updated it today, it's Wordpress it's either that or a security setting. I'll have a look later. Cheers.
Title: Re: Outstanding money/payments owed
Post by: Rich Wilts on October 06, 2015, 06:49:58 pm
This morning I was owed in total £104.00. (An £80.00 commercial, £20.00 residential and a £4.00 front only - old boys bungalow).

In operating for 17 years it may never have been that low, not that i can remember.
How long have you been on holiday??  ;D  Mine is £2,880.  :o
o

2 weeks. Egypt.
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 07:17:34 pm
Trouble is dealing in cash, a majority of the time, - it builds up, then before you know it - customer has wracked up a bill.  How you solve this - im not sure???.  Card payment on route I think is the way forward.  Dealing with cash payments is tricky, I think your always going to be on the back foot.  But, theres alot of chaps now taking payment by paypal, its the way to go - cut cash payments out...... I dont know.
Title: Re: Outstanding money/payments owed
Post by: 8weekly on October 06, 2015, 08:18:49 pm
Trouble is dealing in cash, a majority of the time, - it builds up, then before you know it - customer has wracked up a bill.  How you solve this - im not sure???.  Card payment on route I think is the way forward.  Dealing with cash payments is tricky, I think your always going to be on the back foot.  But, theres alot of chaps now taking payment by paypal, its the way to go - cut cash payments out...... I dont know.
Are you in the 70s? I doubt many except old school wcs deal in cash most of the time.
Title: Re: Outstanding money/payments owed
Post by: SB Cleaning on October 06, 2015, 08:25:24 pm
Trouble is dealing in cash, a majority of the time, - it builds up, then before you know it - customer has wracked up a bill.  How you solve this - im not sure???.  Card payment on route I think is the way forward.  Dealing with cash payments is tricky, I think your always going to be on the back foot.  But, theres alot of chaps now taking payment by paypal, its the way to go - cut cash payments out...... I dont know.
The vast majority of my payments are made by Bacs and cheque..
Title: Re: Outstanding money/payments owed
Post by: 8weekly on October 06, 2015, 08:34:08 pm
Trouble is dealing in cash, a majority of the time, - it builds up, then before you know it - customer has wracked up a bill.  How you solve this - im not sure???.  Card payment on route I think is the way forward.  Dealing with cash payments is tricky, I think your always going to be on the back foot.  But, theres alot of chaps now taking payment by paypal, its the way to go - cut cash payments out...... I dont know.
The vast majority of my payments are made by Bacs and cheque..
Ditto.
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 08:36:13 pm
8 weekly, im not entirely sure what you mean about the 70's - but most people dont deal in cash in this day and age as the gentleman said before its bacs - old problem of "cashflow" it has a meaning in its word..........
Title: Re: Outstanding money/payments owed
Post by: p1w1 on October 06, 2015, 08:40:26 pm
think he may mean using PayPal is someone stuck in the 70's (http://www.cleanitup.co.uk/smf/1444160412_grin[1].gif) I ditched them years ago GoCardless is the future now
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 08:42:13 pm
It certainly is PW, but you have the old age generation, that like using cash, so I suppose you have to make facilities available in that direction.....
Title: Re: Outstanding money/payments owed
Post by: Richard iSparkle on October 06, 2015, 08:47:00 pm
I've got a domestic customer who owes  over £1450 in cleans, massive cock up with standing orders!!!!

4 more owe over  £400  :-[

We're just getting in touch with them
Title: Re: Outstanding money/payments owed
Post by: deeege on October 06, 2015, 08:48:27 pm
Currently somewhere around £12k owed. (Will be down to £7k on Friday) Mostly commercial that pay monthly but with 45 day terms. Quite normal for us.
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 08:55:36 pm
Tricky I know, I used to debt chasing for one of my customers (who I canvassed for) catch em on a saturday and they would normally say sorry after a phone call
Title: Re: Outstanding money/payments owed
Post by: deeege on October 06, 2015, 09:00:26 pm
Tricky I know, I used to debt chasing for one of my customers (who I canvassed for) catch em on a saturday and they would normally say sorry after a phone call

Non of it is overdue.
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 09:05:50 pm
Sure Degee, its just little amounts then add up to massive amounts - unless you keep on top stuff spirals - same for me in my business, if you dont keep a side eye on it...Its hard work enough doing the job, then keeping an eye on who owes what - seen it several times
Title: Re: Outstanding money/payments owed
Post by: Rich Wilts on October 06, 2015, 10:19:34 pm
I worked this afternoon, now Im owed £3,500.
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 10:21:43 pm
Dinner on you then
Title: Re: Outstanding money/payments owed
Post by: Ian101 on October 06, 2015, 10:41:50 pm
I've got a domestic customer who owes  over £1450 in cleans, massive cock up with standing orders!!!!

4 more owe over  £400  :-[

We're just getting in touch with them

Wtf Richard !!!!

Can u record that phone conversation for me as in need of some light releife from stress of selling house
Title: Re: Outstanding money/payments owed
Post by: Katy on October 06, 2015, 10:48:49 pm
This is something I struggle to get my head round - I know it has to be done in this industry.  Cash was but I dont think anymore
Title: Re: Outstanding money/payments owed
Post by: Spruce on October 07, 2015, 09:35:02 am
This is something I struggle to get my head round - I know it has to be done in this industry.  Cash was but I dont think anymore

We still collect in our area and so do most of the other window cleaners. We do have a few on BACS (younger ones generally) one who sends the payment to my mobile phone number which is linked to my account and a couple of others who send a cheque,

I realise  that one day things will be different, but this will come naturally when our young customers become old (sadly long after my time)  and if and when our society becomes a cashless one.

Whilst collecting isn't ideal, especially on winter evenings/nights, I find it a good opportunity to chat with our customers who we don't see during the day. It adds a personal touch.
Title: Re: Outstanding money/payments owed
Post by: slap bash on October 07, 2015, 09:45:35 am
I used to thrive on giving bad payer a hard time. But as I am getting on its a pain in the butt. I use to confront them at every turn and always get paid. But I do have about 180 not paid. And it just make me angry. That people driving flashy cars can steel from the Old window cleaner.
Title: Re: Outstanding money/payments owed
Post by: NWH on October 07, 2015, 09:52:42 pm
Currently somewhere around £12k owed. (Will be down to £7k on Friday) Mostly commercial that pay monthly but with 45 day terms. Quite normal for us.
Hello Scott lol
Title: Re: Outstanding money/payments owed
Post by: paulben on October 08, 2015, 06:50:55 am
I like cash . Can spend as soon as I get it no checking to see whose direct debit has bounced etc get a few that pay by cheque then gives me chance to go into town go to bank have a sausage roll ,cream cakes I like the simple life .Outstanding money low as go out collecting Friday afternoons (an excuse to pack up early for weekend )

Total owed £107
Title: Re: Outstanding money/payments owed
Post by: LT carpet cleaning on October 08, 2015, 07:49:49 am
Mines bigger than yours etc...
Title: Re: Outstanding money/payments owed
Post by: SeanK on October 08, 2015, 08:27:30 am
I used to thrive on giving bad payer a hard time. But as I am getting on its a pain in the butt. I use to confront them at every turn and always get paid. But I do have about 180 not paid. And it just make me angry. That people driving flashy cars can steel from the Old window cleaner.

Anger and stress effect your health Slap, so not only are they steeling from you they are also making you ill, I would be similar
to yourself especially if it was a large sum, there's no way I could let it go and as a person with high blood pressure its not a
good position to be in.
That's why I never clean a property that hasn't paid for the previous clean because that way I am never going to get stung for a large amount ok you can still get stung for a clean but I find that a lot easier to let go.
I have went down the small claims road in the past and it was just way to stressful and time consuming for it to be worth it.
Title: Re: Outstanding money/payments owed
Post by: deeege on October 08, 2015, 03:19:53 pm
Currently somewhere around £12k owed. (Will be down to £7k on Friday) Mostly commercial that pay monthly but with 45 day terms. Quite normal for us.
Hello Scott lol

Scott?
Title: Re: Outstanding money/payments owed
Post by: dazmond on October 10, 2015, 10:17:42 am
£346 owed at present.lowest its been for ages.i have just got back from ibiza though. ;D

first day back today after 11 days off.
Title: Re: Outstanding money/payments owed
Post by: slap bash on October 10, 2015, 02:59:33 pm
The right way to view is as a percentage of your turnover. Then 30days  60 days and 90 days  and also in relation to turnover.  To me 90 days is lost 30 you can still win and 60 is alarming.
Title: Re: Outstanding money/payments owed
Post by: ChumBucket on October 10, 2015, 04:15:51 pm
I was owed nothing then I worked 9 till 12 this morning and now I'm owed £7500!! Good old CIU!! ;D
Title: Re: Outstanding money/payments owed
Post by: Ian101 on October 10, 2015, 05:12:07 pm
I was owed nothing then I worked 9 till 12 this morning and now I'm owed £7500!! Good old CIU!! ;D

they need culling for poor payment
Title: Re: Outstanding money/payments owed
Post by: deeege on October 10, 2015, 09:19:30 pm
Some of the bigger (4 vans for example) commercial only companies must have eye watering amounts of money owed, it's just the nature of the beast. Take a £300k turnover and divide it by 12, with 60 day terms id estimate having £50k outstanding at any one time to be completely normal.

I'm also quite sure that a well respected member of this forum recently posted figures quite close to this too.

Title: Re: Outstanding money/payments owed
Post by: Joey Eastwood on October 11, 2015, 03:30:53 pm
Always have a monthly rolling debt of about £500 after clean and collect.  Just a 2man one van operation though.  As long as it isn't getting bigger and bigger take it with a pinch of salt,  customers you don't see one month you do the next,  vica versa
Title: Re: Outstanding money/payments owed
Post by: Marc Stock on October 13, 2015, 05:32:48 pm
Its funny isnt it. The busier you get the more money you dont get immediately. Lol

Im always owed around £900 at any one time. Currently its £780 so not too bad, it used to bother me but the missus always says at least its money due to come in.

I never let customers debt spiral. Who was it who said on here no doshy no washy????

Title: Re: Outstanding money/payments owed
Post by: Ian101 on October 13, 2015, 06:04:15 pm
Its funny isnt it. The busier you get the more money you dont get immediately. Lol

Im always owed around £900 at any one time. Currently its £780 so not too bad, it used to bother me but the missus always says at least its money due to come in.

I never let customers debt spiral. Who was it who said on here no doshy no washy????

I once said no payee no cleanee  :)
Title: Re: Outstanding money/payments owed
Post by: Marc Stock on October 13, 2015, 07:46:27 pm
I know a new business name. The Doshy Washies.

Oh hang on that might bring some unwanted attention ;D.

Title: Re: Outstanding money/payments owed
Post by: Katy on October 13, 2015, 07:51:01 pm
Nothing worse though than relying on payments, to pay your own bills and people dont deliver - you think "yes thats coming in" and it dosent turn up
Title: Re: Outstanding money/payments owed
Post by: dazmond on October 13, 2015, 08:58:26 pm
Nothing worse though than relying on payments, to pay your own bills and people dont deliver - you think "yes thats coming in" and it dosent turn up

i dont though katy.ive always got plenty of money to pay my bills.my "rolling debt"is usually 15-20% of monthly turnover.different if you have lots of high priced commercial jobs instead of a few lower priced domestics owed.

i get paid every day.whether its day of clean in cash/cheques or BACS payments and SAE s landing on my mat from work cleaned weeks ago.

ive wrote off £6 this year! ;D