Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: lee_dewing on June 04, 2015, 08:36:52 am
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Hi.
Just got the gardeners back pack.
1st impressions very good.
Problem I have is with the battery life charged for 6 hours.
Used for 2 hours last Thursday then battery indicator showing charge almost empty.
Charged last night for 4.5 hours not alot of time granted but battery indicator on battery displaying almost empty.
Only thing I can think of is when I plugged charger into wall it was via a double plug would this affect charging?
Only disappointing thing is charger and adapter plug look a bit cheap, especially the adapter plug that changes 2 pin charger into a 3 pin plug, the top pin on this swivels ::)roll
Are they all like this?
Thanks lee
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I think a good 10-12 hour charge is really needed, especially early on.
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Think on first charge you wait til it shows fully charged the give it another few hours charge . Instructions are on back of what looks like a compliments slip
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Had mine delivered a few days before me accident and still haven't been able to try it yet :(
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When you turn it off at the switch. You then also need to turn the metal numpty anticlockwise until it clicks. I found this out the hard way. Couldn't figure out why it was always flat.
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numpty? Forum thinks k n o b is a slang word .
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Tom thanks for that tip on metal numpty ;D
That was on.
As for instructions nothing at all.
Thought their would be a note regarding battery charging ::)roll
Thanks everyone.
Get better quicker Frank :D
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I mine every day, all day.
First charge was over twelve hours then I charge overnight after use.
I have done two days work on one charge when I forgot to put it on after day one.
All backpacks need a decent time chsrging and overnight is ideal.
Whats the metal numpty, the flow regulator? Never touched mine, always use it on full.
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Had mine delivered a few days before me accident and still haven't been able to try it yet :(
Dont worry, i'm sure i can let you know if it works ok :P
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ps.
noticed red light on charger turned green in less than half an hour, is that right?
battery flat as pancake!
combat yes flow regulator.
bit nervous about leaving charger on all night looks a bit cheap and cheerful.
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Sounds like your battery might be goosed.
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Did charger light go from green to red when charging mine is always green until I turn charger on
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Have you tried turning it off, and turning it back on again ? ;D
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Paulben.
When charger connected to and switched on red for short period then goes green.
I know what your saying hour charger is green but once it's synced with backpack it stays red probably til 90% charged, senses battery low.
Defoe think. Knackered charger.
Alex is out of office til Monday, sent him email.
Forgot to say put backpack on charge through the night, had 12 hours
Battery indicator on backpack not moved a dot. ::)roll
Do like backpack for brief time I've used it.
Anyone else had issues?
Thank lee
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Paulsen meant to say your not hour ;D
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Actually Lee, thinking back I did have a charging problem when it arrived. I'd forgotton but it wouldnt charge like yours. Gardiners were brilliant, sent out a new charger. No change. I checked the connections and one had been soldered wrong.
Gardiners agreed for me to attempt a fix without affecting the warranty and hehho all fixed ok
It might be worth unscrewing the body and just checking the connections.
Hope this helps.
Chris.
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Thanks Chris.
Just had an email from Cassie at Gardiners.
Even though Alex is on hols he's advised that a new charger be sent out first class.
Brilliant :)
Sure that's it.
Things go wrong but its how there dealt with.
Shame Gardiners don't sell everything I use for work.
Thanks everyone.
Lee
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Hope that works for you Lee.
Gardiners are good at service.
If the new charger dosent work have a peep in the backpack body behind where you plug the charger into and check the connections.
All the best.
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Thanks for those tips Chris :)
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bought one and charged it, blew up, got it to gardiners and they fixed it, got it back and charged it, blew up again,money back please
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bought one and charged it, blew up, got it to gardiners and they fixed it, got it back and charged it, blew up again,money back please
Hi Aztec
Just got back from holiday now and looked up your order details.
The reason that your backpack blew up when you plugged it in to charge the first time was that you had attempted to plug it in directly to a 240v supply with a computer lead (which you returned with the blown backpack) instead of the 12v charger supplied.
Putting 240v through a 12v wiring system is never healthy for a device :) On inspection this had blown the fuse and the flow controller on the unit. I replaced these items and tested it and all seemed fine (the only previous client to have tried putting 240v directly through the unit blew everything up inside, battery, pump and wiring), but it may be that it had also damaged something else.
I will be taking another look at it now we have collected it from you again - I am hoping that it is not something else that was originally affected by the 240v input.
The office will let you know the outcome of my investigation tomorrow.
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I charged the back pack with the charger you supplied so how is this my fault?
Ihave been very impressed and always buy my poles from gardiners as you know, i am dissapointed with the back pack but will continue to shop with gardiners as it wont put me off your excellent products, maybe i have a faulty one but i hope im the only one!
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I charged the back pack with the charger you supplied so how is this my fault?
Ihave been very impressed and always buy my poles from gardiners as you know, i am dissapointed with the back pack but will continue to shop with gardiners as it wont put me off your excellent products, maybe i have a faulty one but i hope im the only one!
Hi Aztec
I think that this is where the problem lies - the lead you originally sent back with the blown backpack was not the charger that is supplied with the backpack. I think that between January when you bought it and May when you first charged it, somehow you must have switched the charger supplied for a computer lead. We did inform you on the previous return that the lead you had used was a 240v lead and should not be used again with the backpack as it was this that had blown up the unit.
I will email you privately with the finding of this mornings warranty inspection of the backpack.