Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dazmond on March 17, 2014, 08:00:47 pm
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some customers have no idea about costs in your business and think your earning too much and ripping them off.
they never stop to think of
no holiday pay
no sick pay
bad weather days
taxes,insurances,van and equipment expenses etc
only earning when actually window cleaning(5 or 6 hours day "on the glass")
i have had a few comments lately and i think its a mixture of cleaning quicker,charging more for the clean and the impression its easier than climbing a ladder waving a pole about.
im finding wfp is just as hard work as climbing ladders all day but earning more and shorter hours.i think its cos im getting older!even with extreme poles im tired at the end of the day!! ::)roll
its my neck that seems to be giving me a bit of grief lately!aching after a days poling! ::)roll
your thoughts guys!
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How old are you?
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some customers have no idea about costs in your business and think your earning too much and ripping them off.
they never stop to think of
no holiday pay
no sick pay
bad weather days
taxes,insurances,van and equipment expenses etc
only earning when actually window cleaning(5 or 6 hours day "on the glass")
i have had a few comments lately and i think its a mixture of cleaning quicker,charging more for the clean and the impression its easier than climbing a ladder waving a pole about.
im finding wfp is just as hard work as climbing ladders all day but earning more and shorter hours.i think its cos im getting older!even with extreme poles im tired at the end of the day!! ::)roll
its my neck that seems to be giving me a bit of grief lately!aching after a days poling! ::)roll
your thoughts guys!
I hear where your coming from re aching and tired,I feel the same I'm 52
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some customers have no idea about costs in your business and think your earning too much and ripping them off.
they never stop to think of
no holiday pay
no sick pay
bad weather days
taxes,insurances,van and equipment expenses etc
only earning when actually window cleaning(5 or 6 hours day "on the glass")
i have had a few comments lately and i think its a mixture of cleaning quicker,charging more for the clean and the impression its easier than climbing a ladder waving a pole about.
im finding wfp is just as hard work as climbing ladders all day but earning more and shorter hours.i think its cos im getting older!even with extreme poles im tired at the end of the day!! ::)roll
its my neck that seems to be giving me a bit of grief lately!aching after a days poling! ::)roll
your thoughts guys!
I hear where your coming from re aching and tired,I feel the same I'm 52
+1
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It might have something to do with the fact that you've just put all their prices up Daz? ;D ;D
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Majority of mine seem happy that I make ok money.
A few say things like "your hourly rate ain't bad" or "you know how to make money" in a sort of half jokey way but rarely with any attitude.
I do make a point if saying I'm not cheap though.
Some people are prepared to pay for what they want.
These are the customers everyone wants.
(Not dissing the cheaper lads in any way) but I actually think charging a bit more reflects well.
There are still some dodgy gits out there who clean and do naughty things too.
If you charge higher prices, they think you're doing ok so won't rob their gaff while they're on holiday.
Not researched at all-just my 2 bobs worth.
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im 42 but been cleaning windows for 21 years and lived an unhealthy "rock n roll" lifestyle for over 10 years! ;D
not anymore i might add! ;D
also not been sleeping too well as girlfriends had the pee taken out of her by her so called business partner.unbelievable whats happened this weekend! >:( >:(
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as for your neck prob, try extending your extreme a bit more and standing further back, found this worked a treat for me,
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I am 100% trad, but am in the South West of Ireland where wfp on residential propertries is very rare (I've yet to see one in action where I am).
People here think that I clean windows 'for a bit of extra money'. I always correct them by saying that as a self employed person I am neither entitled to or claim 'the dole', but that I am properly registered with the Revenues Commision and this is my sole source of income to support my wife and children.
Most are surprised to say the least.
John
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Prices up in this climate isn't a good plan , yes they may keep you on , but I wouldn't be suprised at all if customers are moaning at you .
£5 to £6 , yes it's only a quid , but it's 20% rise .
Doesn't take a brain surgeon to work that one out .
But you can't put up by 10p,20p or even 50p .
If your going to put prices up by a £1 , make sure it's every 3 years perhaps ?
But great if you get majority up
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kempy there is a window cleaner i know who does put his customers prices up 20p! ;D
i wouldnt bother for 20p myself. ;D
ive put quite a few up from £15 to £20 without any problems whatsoever!!
and most customers have been ok with a quid price rise.its only the odd one or two customers who moaned or cancelled.
i must admit its made this months work a bit more interesting!ill be glad when ive sorted all prices out to the new prices though!
it should be an extra £200-£250 a month more in earnings so £2,200 -£2,750 per year extra based on 12 months(1 month for holidays).
it wont make me a millionaire but every little helps.i hope to pick up some extra better paying jobs this year which should take me up to £5,000 extra earnings over the course of the year.
im a very well established window cleaner and i reckon im worth more than im currently charging for my services.
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some customers will have another moan when i get my new van next month and get it sign written!! ;) ;D
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These are all a back lash to an industry with a bad self image in the eye of the customers. When we come to realize we need to correct the image we project things will change for us. In some ways we have all the poles and the latest equipment which is great and we deserve them and the holiday pay and sick pay.
But having members who steal and brake into houses and commit crimes while at work and so forth. Every week we read about these windies in the news papers. We all know about them. Dress and behave like toerags and wanting to stay the way we are is stagnating this industry and more so what customers think of us. Its whats in the papers project, becomes the brush with which we all get tared.
All one needs is to get a few feel good story in the paper to uplift our public image.We all have a duty to do what we can for our industry and stop thinking we a island, immune to the rest of what happens to our future industry. The shame is there are good guys in this business and do deserve better.
Time to wake up or suffer the consequences of our lot.
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some customers have no idea about costs in your business and think your earning too much and ripping them off.
they never stop to think of
no holiday pay
no sick pay
bad weather days
taxes,insurances,van and equipment expenses etc
only earning when actually window cleaning(5 or 6 hours day "on the glass")
i have had a few comments lately and i think its a mixture of cleaning quicker,charging more for the clean and the impression its easier than climbing a ladder waving a pole about.
im finding wfp is just as hard work as climbing ladders all day but earning more and shorter hours.i think its cos im getting older!even with extreme poles im tired at the end of the day!! ::)roll
its my neck that seems to be giving me a bit of grief lately!aching after a days poling! ::)roll
your thoughts guys!
Neck ache matey! you are unevenly working muscles and straining
tendons,swop hands and change body position.
Didnt think these things happen with extreme poles ;D
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Just lucky your customers don't come on here!
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These are all a back lash to an industry with a bad self image in the eye of the customers. When we come to realize we need to correct the image we project things will change for us. In some ways we have all the poles and the latest equipment which is great and we deserve them and the holiday pay and sick pay.
But having members who steal and brake into houses and commit crimes while at work and so forth. Every week we read about these windies in the news papers. We all know about them. Dress and behave like toerags and wanting to stay the way we are is stagnating this industry and more so what customers think of us. Its whats in the papers project, becomes the brush with which we all get tared.
All one needs is to get a few feel good story in the paper to uplift our public image.We all have a duty to do what we can for our industry and stop thinking we a island, immune to the rest of what happens to our future industry. The shame is there are good guys in this business and do deserve better.
Time to wake up or suffer the consequences of our lot.
What? ???
I don't want to sound rude but your post reflects more perhaps about your self image than anything else.
From time to time I meet someone who does think of window cleaners as the dregs. My experience with my customers is generally the opposite.
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Read the post it about customers perceptions. My image is no problem at all its the perceptions of your industry we are talking about not your Mr Ros. Its the image we have of not deserving an increase in our income.Why do you think customers think like this..
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Read the post it about customers perceptions. My image is no problem at all its the image of your industry we are talking about not your Mr Ros. Its the image we have of not deserving an increase in our income.Why do you think customers think like this..
Lazy thinking.
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Because a customer on £10 and hour would be in a reasonable job, a customer on £15 an hour would have a good job and a customer earning £25 - £30 an hour would be in an excellent job (something like a pharmacist) when they work out that an uneducated numpty can earn £60 an hour wiping dirt off their window they aren't going to be best pleased.
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Why don`t those pharmacist and leave there badly paid jobs, buy a van and poles etc and become numpty uneducated window cleaner? Because they could not live with our image. What would there friends say.
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Because it's not particularly highly skilled is it?
Traditionally a cleaner is the bottom rung of our society, lacking in skill, requiring no qualifications, next step up from a bog cleaner. Why should most of the public think otherwise? The skill is trying to extract the most money whilst hiding your hourly rate.
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I really hate some customers small minded perceptions.
We lost one the other day because on this ocasion I sent a 2 man team to them instead of a single cleaner, Obviously they clean a house faster together. Customers cheque turns up with a note thats says, your guys were here less than 10 min cleaning so please cancel all further services!
I will call her later in the week and ask her why she wants to cancel? Windows cleaned as good as always, price the same, whats the problem.
I really think they get to working out what you must earn and feel jelous or something. Makes me sick.
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I think there is quite a bit of skill in cleaning widow just look at the questions asked on this forum daily.From chaps who battle to get glass clean with much spotting and unable to get the R O to work correctly and how to wire pump the right way.Or choose the right pole hose.If its was so easy why can many not get it right. Why do they need a forum to advise them on these matters .No skill. See what I mean we don`t even count or own skills valuable. Bet the customer cannot do all that. Its us that think its easy and that is the public perception we project.
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some customers have no idea about costs in your business and think your earning too much and ripping them off.
they never stop to think of
no holiday pay
no sick pay
bad weather days
taxes,insurances,van and equipment expenses etc
only earning when actually window cleaning(5 or 6 hours day "on the glass")
i have had a few comments lately and i think its a mixture of cleaning quicker,charging more for the clean and the impression its easier than climbing a ladder waving a pole about.
im finding wfp is just as hard work as climbing ladders all day but earning more and shorter hours.i think its cos im getting older!even with extreme poles im tired at the end of the day!! ::)roll
its my neck that seems to be giving me a bit of grief lately!aching after a days poling! ::)roll
your thoughts guys!
Dazmond, if you're struggling with your neck etc you should try Pilates at least once a week.
It may sound a bit sissy (I certainly thought so at first!) but it works. I had a slipped disc in my back and a dislocated shoulder which I had two operations on. I used to suffer a lot, especially with my shoulder blade as I was using my shoulder differently.
I did Pilates once a week for a year and the change was amazing. I play football twice a week so that didn't help with various injuries but the Pilates makes you a lot stronger and strengthens all your muscles.
I got really busy and moved and stopped going for a while and getting the old problems back so I am starting again from April.
Just give it a go for a couple of months and see if it helps.
Tom
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Read the post it about customers perceptions. My image is no problem at all its the perceptions of your industry we are talking about not your Mr Ros. Its the image we have of not deserving an increase in our income.Why do you think customers think like this..
Mr Shammy, dunno about your question with a conclusion at the end disguised as a question which to me seems a bit confusing.
I don't know if customers think like that or not for the industry as a whole. I only know most of mine don't or don't seem to.
As for 'deserving' an increase, that maybe is a loaded question which again is a self image thing or at least, it seems so? I charge what I charge and there is no gun held to my customers heads.
I put my prices up every year and my experience is that I'll lose the odd one or two customers but in the main, it makes no difference.
I think that my customers perception of me is based on what I think of myself. Expand to to the whole country, maybe there's a lot of window cleaners who perhaps under value themselves which to me is not the customers fault.
It poses an interesting question none the less, is the customer responsible for how window cleaners see themselves or the window cleaners themselves?
I think it's down to each window cleaner and each customer and there is no common perception of window cleaners in general.
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Why don`t those pharmacist and leave there badly paid jobs, buy a van and poles etc and become numpty uneducated window cleaner? Because they could not live with our image. What would there friends say.
Yep maybe a little of that but also most people prefer the illusion of
being in a secure paye job and vast majority either dont have the confidence
or ability(or dont think they have) to go out and run something for themselves
and are quite happy to plod along in a job without the need to risk anything.
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i must admit most of my customers are absolutely fine.ive had some newer customers(which ive picked up in the last 2 years)that have commented on how professional i am with invoices,different payment methods etc,etc.i think a fair few have been messed around by other window cleaners in the past.
i also have a good reputation for honesty,reliability and doing a good job.
ive also not had many comments about charging double or triple what their last window cleaner charged when they see i clean frames,sills and doors,awkward windows etc.offer text notification if access issues and they can pay online.
its a common thing(or used to be for me) that when i got a "moaner" or someone who cancelled because of whatever reason(too quick,too expensive,cant afford it etc)it was as if they were speaking for ALL my customers!almost convinced that every other of my customers would moan or cancel!
of course thats my own insecurity and thinking im losing out because 1 or 2 customers dropped me!the truth is all customers are different and nearly all are happy with my service.
you just cant please all customers all of the time no matter how hard you try(unless you drop their price!)so ive stopped trying to and just set my stall out as i see fit depending on the job/customer.
if they dont like it then im polite.wish them well and move on to my next job.
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
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I take 10 mins to clean a property.
I expect customers to be grateful even when we do a poor quality clean.
I use wfp and actually believe it cleans to perfection every time.
I expect customers to jump through hoops when it comes to locked gates and so on.
I expect customers to put up with having their windows cleaned in all weather conditions.
I show very little flexibility when it comes to the customers needs.( Its my way or no way)
offer clean guarantees but throw a hissy fit when a customer dares to complain.
I come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
I wonder why the public has such a poor opinion of window cleaners.
FTFY Speak for yourself
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We increase our rates in line with inflation, Aworka makes this very easy, i.e. if you round up to the £ but the job is £10.20 it'll keep it at £10 but remember the £10.20 so when it hits £!0.50 it'll change the rate to £11. (hope that makes sense)
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I take 10 mins to clean a property.
I expect customers to be grateful even when we do a poor quality clean.
I use wfp and actually believe it cleans to perfection every time.
I expect customers to jump through hoops when it comes to locked gates and so on.
I expect customers to put up with having their windows cleaned in all weather conditions.
I show very little flexibility when it comes to the customers needs.( Its my way or no way)
offer clean guarantees but throw a hissy fit when a customer dares to complain.
I come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
I wonder why the public has such a poor opinion of window cleaners.
FTFY Speak for yourself
How dare you, Iv never offered a clean guarantee in my life.
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
Yep, that's how I work ;D
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I take 10 mins to clean a property.
I expect customers to be grateful even when we do a poor quality clean.
I use wfp and actually believe it cleans to perfection every time.
I expect customers to jump through hoops when it comes to locked gates and so on.
I expect customers to put up with having their windows cleaned in all weather conditions.
I show very little flexibility when it comes to the customers needs.( Its my way or no way)
offer clean guarantees but throw a hissy fit when a customer dares to complain.
I come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
I wonder why the public has such a poor opinion of window cleaners.
FTFY Speak for yourself
How dare you, Iv never offered a clean guarantee in my life.
;D
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Mr Ross I do think there is a general image our industry has inadvertently created. Which does we do not deserve. As I have observed on this forum most are good fellas. Try to do the best job they can for there customers. But just knock on a stranger door and say you are a window clean look for more custom and see how they will talk to you with mistrust. I guess I am just not used to thinking I am at the bottom of society, this hole class system is something I do not understand and don`t really want to.
What customers need to be encouraged to think is we are businesses and pay tax and all expenses and we don`t just put all we are payed into our pocket and spent on booze and drugs etc.
This is were I agree with Daz invoicing customers and mimic business practices that will change our image in the public eye. We need to tell our customer by our acts we are not a renegade gang of chances
With advent of WFP and not been able to carry your tools and your shoulder and having vans with thousands of pound worth of equipment,surly we need to get a return on our investment.I do not want to start a trad verses WfP argument, but WFP chaps have make a very large investment and need to project a image of business that has all the trapping of a business. Customer need to know it will cost more than a ladder and a few bar towel. The future of window cleaning will be more costly for us and for our customers. Its progression.
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There are a lot of naive window cleaners out there, they spurt they have this many customers or charge that amount, it doesn't bode well to gloat in the current climate, maybe the customer who has had to take a pay cut might decide he can't justify paying for a job that's completed before the cheque is written out.
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
;D ;D ;D
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Testosterone is the issue I'd say.
Calm yourselves down, its only a difference of opinion, and intelligence, but we'll ignore that bit ;D
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
Yeah, you need to sort your working practises out there mate, most properties should only take 5.
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
Just ask them to walk through the gates, no need for hoops....
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
Think im gonna use some of these for my terms and conditions .... apart from the guarantee bit ;D
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I think it's down to each window cleaner and each customer and there is no common perception of window cleaners in general.
Correct.
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Mr Ross I do think there is a general image our industry has inadvertently created. Which does we do not deserve. As I have observed on this forum most are good fellas. Try to do the best job they can for there customers. But just knock on a stranger door and say you are a window clean look for more custom and see how they will talk to you with mistrust. I guess I am just not used to thinking I am at the bottom of society, this hole class system is something I do not understand and don`t really want to.
What customers need to be encouraged to think is we are businesses and pay tax and all expenses and we don`t just put all we are payed into our pocket and spent on booze and drugs etc.
This is were I agree with Daz invoicing customers and mimic business practices that will change our image in the public eye. We need to tell our customer by our acts we are not a renegade gang of chances
With advent of WFP and not been able to carry your tools and your shoulder and having vans with thousands of pound worth of equipment,surly we need to get a return on our investment.I do not want to start a trad verses WfP argument, but WFP chaps have make a very large investment and need to project a image of business that has all the trapping of a business. Customer need to know it will cost more than a ladder and a few bar towel. The future of window cleaning will be more costly for us and for our customers. Its progression.
Bar towels eh? Don't want to start a WFP v Trad argument eh? Wise up mate. You're customer wants their windows cleaned and doesn't really care if Matt Damon rocks up in a shiney van with wistles and bells on it or if that mong on Corrie does the bloody things. As has been pointed out, it's YOU as a service provider that gives an impression to the customer, not some poxy vehicle. Or do your custies come out to look inside your van before deciding whether to take you on or not??
We had some prat on here awhile back, who was convinced if he rocked up at a custy with a Brodex pole, they'd laugh at him ???
Another thing to consider, when people come on here, whether trad or WFP, asking how to clean insides, they're the ones who may drop the general conception of the public's view of us. Imige isn't just you telling an un-inerested customer about the whistles and bells you've invested in, it's about your ability to clean their windows, and if you act like a professional business owner.
I find it hard to respect a plumber that can only work in straight pipes and window cleaners that can only clean outsides.
Image eh? Bollix. HTH ;)
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And thats the words from our happy chappy from the bowels of Germany. ;D ;D ;D ;D ;D ;D ;D ;D
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We take 10 mins to clean a property.
We expect customers to be grateful even when we do a poor quality clean.
We use wfp and actually believe it cleans to perfection every time.
We expect customers to jump through hoops when it comes to locked gates and so on.
We expect customers to put up with having their windows cleaned in all weather conditions.
We show very little flexibility when it comes to the customers needs.( Its my way or no way)
We offer clean guarantees but throw a hissy fit when a customer dares to complain.
We come on here and brag about how quick we are and how much we can earn for doing a low skilled job.
We wonder why the public has such a poor opinion of window cleaners.
Yeah, you need to sort your working practises out there mate, most properties should only take 5.
You've changed Dave.
You used to be so thorough ;D
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you've got to laugh at some of the guys on here. We are just cleaners that's all. Shiny van, uniform, carbon poles? - still just a cleaner nothing more. ;D
When I was a printer I thought I was something special (I wasn't of course) a cleaner was a retard who couldn't get a proper job. We actually employed simple folk to clean the toilets. Most factories do. It's normal - no one wants to be a cleaner.
We are no different as human beings of course but most peoples perception of a cleaner doesn't rate very highly on the desirability scale.
What's even funnier are the guys who think they are business men and yet on the side of their van they have the word cleaner .
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Yup, I reckon it's you (or I) who project a certain image as required by our target clientele, not a shiny van with all whistles and bells.
For instance, when I was in England I ran a tatty Mk2 Fiesta Van. It was half white and half yellow (where the rust hadn't eaten it), and looked chavvy.
It didn't make a jot of difference to my customers with regard to me doing my job, other than the fact that everyone recognized it.
I now run a another Fiesta Van (1999 Mk4) in plain white. It's clean and tidy (I look after it), and is a rarity in my locality.
If I were to change it for something new(er), I guarantee that I won't pick up new work because of it.
No, I pick up and retain my customers by being straightforward, honest, reliable and conscientious, not by what I drive or what equipment I use.
John
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Mr Ross I do think there is a general image our industry has inadvertently created. Which does we do not deserve. As I have observed on this forum most are good fellas. Try to do the best job they can for there customers. But just knock on a stranger door and say you are a window clean look for more custom and see how they will talk to you with mistrust. I guess I am just not used to thinking I am at the bottom of society, this hole class system is something I do not understand and don`t really want to.
What customers need to be encouraged to think is we are businesses and pay tax and all expenses and we don`t just put all we are payed into our pocket and spent on booze and drugs etc.
This is were I agree with Daz invoicing customers and mimic business practices that will change our image in the public eye. We need to tell our customer by our acts we are not a renegade gang of chances
With advent of WFP and not been able to carry your tools and your shoulder and having vans with thousands of pound worth of equipment,surly we need to get a return on our investment.I do not want to start a trad verses WfP argument, but WFP chaps have make a very large investment and need to project a image of business that has all the trapping of a business. Customer need to know it will cost more than a ladder and a few bar towel. The future of window cleaning will be more costly for us and for our customers. Its progression.
Good evening Mr Shammy.
Apart from the obvious, good manners, doing a good job, etc, business always comes down to what you think of yourself and your relationship with the customer from first meeting them to them becoming a regular customer.
What's going on in the rest of the industry doesn't matter one bit. There are always people who want good window cleaners and are prepared to pay for the service whether trad or wfp or both.
The investment of using wfp is very low compared to most business start up costs.